"On the hottest day of my trip, I stayed at this hotel for two nights. I was extremely dissatisfied with the first day. The young Indian girl at the front desk assigned me a room without air conditioning, and the fan was broken. There was a wedding at the hotel that night, and the noise lasted until 1 a.m. I didn't fall asleep until 2 a.m. Our room was constantly being ventilated by a trash can propped against the door. Around 5 a.m., I went downstairs and the air outside was much fresher than in the room. I really wanted to sleep outside. That morning, Daniallia at the front desk was incredibly professional. After understanding my extreme dissatisfaction, she upgraded me to a suite, which made up for it. However, she still forgot to bring our luggage to our room, even though she had promised. The biggest problem with this hotel overall is staff shortages. The bar service was handled by only one person all day, and they were already overwhelmed. This hotel is a historic mansion, but unfortunately, the various problems with the management and owner affected the experience. Fortunately, they had Daniallia's intelligence, wit, and charm to redeem them. I also want to mention their gardener, Phil, who has worked in this large house and park for 26 years and shared many stories about the house with me. He was a very friendly and approachable British gentleman. This is also why I would stay here again in the future. I hope the hotel management can make some improvements and increase staff. Otherwise, it really doesn't do justice to such a beautiful historic mansion and its unparalleled garden."

"The hotel in this heat 3rd floor should not be open. It was horrendous and hell. All we were given was 1 x small desk fan. When asked about another to help this was refused. It was hell. No air and we all slept awful. Sweating from the moment we stepped in the lift. Staff were not welcoming even at breakfast barely spoke to anyone. Breakfast was not the best - sausages tasted awful. Croissants were dry. Really not the best experience at all."

"The environment is clean and tidy. There are supermarkets and green parks nearby. The environment is very good."

"Everyone so helpful a special shout out to Leah and Ashleigh and emil in the restaurant they were always smiling thank you so much for the experience"

"This is the absolutely most appalling hotel to stay in. The 'bathroom' in the room is merely a converted cupboard, with a broken shower that was not adequate to wash in, mould all around it and soaked the whole carpet floor - as the door had to be left open since the extractor fan was broken and the heat from the shower set all the smoke alarms!! The bed is not adequate for an adult to sleep in and I was digusted to find female products left in the bed - which leads me to think the bedsheets hadn't even been changed in between guests!!! The 'tea' making facilities in the room are laughable and the maid didn't even bother to restock it on the last 2 days of my stay, so not even a hot drink in the morning after another shocking nights sleep. A plug socket was broken, the TV was hanging off the wall on one hook and the curtains are the most flimsy, cheapest things, so don't do anything to block the light. The maid likes to open & slam the other bedroom doors from around 5am most days - along with the staff of the pub having very loud conversations in the garden first thing in the morning. This a mid range price hotel when I booked it, but in all honesty the hotel should PAY YOU to even consider staying there - avoid at all costs!!"

"All great, but staff could not accommodate part of the booking ( third bed ) with ease."

"Arriving in the early hours of the morning, we were warmly greeted by Anna. She directed us to our room and provided us with all the information needed for our stay. Anna was extremely friendly which was lovely as we were so tired following a lengthy journey. The Premier Plus room was clean, quiet and very comfortable. The following morning, Viki, who was on duty at breakfast, made sure we were well looked after. Thank you Anna and Viki for a memorable stay. We will return if we need somewhere to stay in the Bracknell area again."

"Wonderful stay here. Immaculately clean, well looked after. If your staying more than one night you can get your room Topped up. Would totally recommend this place. Lovely park and walk across the road and not far from anywhere. We stayed for 4 nights as a family of three."

"Great facility and space, but the sofa cushions and the bed, were both work to a point where you could feel the springs in each. With a few minor upgrades this is a very comfortable and convenient stay."