InterContinental Properties in Beijing

Adison, the front desk agent who helped me check in, was excellent. I took a photo of his name tag intending to write a good review after checking out, but my phone broke at the airport. So, I specifically messaged guest relations again to ask for his name. Zoey and Sharon from the guest services center also deserve a special shout-out; they were great at helping me extend my stay and resolve issues. Out of all the InterContinental hotels I've stayed at, I'd say this one has a high standard of service. From the security guards at the entrance and the concierge to the rooms and restaurants, there's absolutely nothing to complain about. Five-star review!

Both the hotel and Trip.com made thoughtful calls, arranging a fantastic 'Bird's Nest' view room for us. The location is absolutely perfect; after watching the performance at the Bird's Nest, we could quickly walk back to our room from the exit. While crowds downstairs were scrambling for taxis, I was already in my room, enjoying the AC and some small grilled snacks. They also offered a thoughtful turndown service with complimentary beer. Five-star rating! If I ever go to the Bird's Nest again, I'll definitely stay at the InterContinental.