Convenient Location, but Housekeeping and Public Area Issues Need Improvement
I recently stayed at Coffizz Hotel Beijing and overall, the hotel has several good points, especially its location and convenience.
The location is a major plus. It is conveniently located near Wangfujing, APM and In88 Shopping Mall, with plenty of restaurants, shopping and amenities nearby. It is also close to many popular tourist attractions, making it a convenient base for exploring Beijing.
One of my favourite features is the robot delivery service. Food and ******* deliveries can be delivered directly to your room by the robot, which is very convenient, especially after a long day of sightseeing.
However, there are several areas that I feel the hotel should improve.
The shower water pressure was quite weak, and there were also occasions when the water supply was temporarily cut off. Soundproofing could be better as well, as noise could sometimes be heard from outside the room.
Housekeeping also needs more attention. I noticed dust that had not been properly cleaned, particularly on areas that are easy to overlook, such as the movable bedside table. These small details make a difference to the overall cleanliness of the room.
There was also one particular incident that I found quite unpleasant. On one night, I saw a guest smoking on Level 4, where I was staying, sitting on the chair/sofa beside the lift lobby and talking on the phone for quite some time. The person was smoking and spitting on the public floor/walkway.
I understand that what someone does inside their own room is their private matter, but smoking and spitting in a shared public area used by all guests staying on the floor is unacceptable and unpleasant. What was more disappointing was that there appeared to be no enforcement or intervention.
Overall, the hotel has a very good location, convenient facilities and excellent robot delivery service, but I hope management can improve housekeeping, water pressure/water supply, soundproofing, and especially enforcement of no-smoking and cleanliness rules in shared public areas.
With these improvements, I believe Coffizz Hotel could provide a much better experience for guests.