Oakwood Residence Sukhumvit 24

Oakwood Residence Sukhumvit 24 Reviews

Oakwood Residence Sukhumvit 24

15 Sukhumvit 24 Alley, Klongton, Khlong Toei, Bangkok, 10110, ThailandView Hotel Details
Oakwood Residence Sukhumvit 24
Oakwood Residence Sukhumvit 24Oakwood Residence Sukhumvit 24Oakwood Residence Sukhumvit 24
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Oakwood Residence Sukhumvit 24 Guest Reviews

4.2/5
Very Good
131 reviews
Verified reviews
Location4.5
Amenities3.9
Service4.2
Cleanliness4.0
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All reviews(131)
Positive reviews(122)
Reviews with photos/video(30)
Friendly owner(24)
Awesome stay(22)
Convenient for shopping(17)
Near shopping area(16)
Too noisy(11)
Large rooms(7)
Negative reviews(9)
WhiskyNomad
Superior Studio
Stayed in Oct 2024
Business travellers
31 reviews
5.0/5
Outstanding
Posted on Nov 26, 2024
Really good location located on Soi 24. Less than 10 mins walk to BTS Phrom Phong station. 7-11 nearby for your daily needs. Would definitely consider staying again.
Response from Property: Dear WhiskyNomad,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location on Soi 24, with easy access to BTS Phrom Phong station and nearby amenities like 7-11. It's great to know that you would consider staying with us again, and we look forward to welcoming you back in the future.Best regards, The Oakwood Residences Management Team
elauw
Two Bedroom Apartment
Stayed in Jul 2024
Family
17 reviews
4.0/5
Very Good
Posted on Sep 29, 2024
The second time we stayed here. Booking a two bedroom apartment for my family. The first time we checked in, the front desk had made a wrong room for us which was a one bedroom. Finally, they made it clear and arranged correctly. No big deal. Rooms was clean but one of the air conditioners in our room was noisy. I thought some of the parts were loosened. I loved the location where we can easily access to nearby shopping malls and massage shops. Great. Will visit here again and recommend to my friends.
Response from Property: Dear Elauw,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your stay and appreciated the location.We apologize for the initial mix-up with your room and any inconvenience caused by the noisy air conditioner. Your feedback is valuable, and we'll address these issues to ensure a better experience for future guests.We're thrilled that you plan to visit us again and recommend us to your friends! We look forward to welcoming you back.Best regards,The Oakwood Residences Management Team
Simon
Superior Studio
Stayed in Nov 2024
Family
4 reviews
4.2/5
Very Good
Posted on Dec 19, 2024
Excellent location less than 5 minutes to BTS station. Close to highway to Bkk airport. Bars and massage in Soi 24 area across the BTS. Try Po Thai Traditional Massage, no happy ending. Aging hotel rooms with some kind of smell in the corridor. Found a cockroaches up on check into the room. Washing machine in the room 3061 makes loud noise and take 6 hours to wash and dry. Excellent services from Japanese Speaking Manager and FO team for rectification for our families rooms type requirement. Enjoyed our happy hours and allowing us to smoke out side the bar. Bar staff are friendly and welcoming. Overall value for money and will stay again.
Response from Property: Dear Mr. Simon,Thank you for your feedback. We are pleased to hear you enjoyed our prime location, the services from our team, and the overall value of your stay.We apologize for the issues you encountered with the room condition, cleanliness, and washing machine. Please know that we are addressing these concerns to improve our guests' experience.We appreciate your kind words about our staff and look forward to welcoming you back.Best regards,The Oakwood Residences Management Team
Ruosi
Deluxe Studio
Stayed in Nov 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Dec 12, 2024
The location is great and super close to all the malls and BTS station. The washer is super easy to use and it has a built in dryer as well.
Response from Property: Dear Ms. Ruosi,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, The Oakwood Residences Management Team
Jacob520
Superior Studio
Stayed in Oct 2024
Couples
4 reviews
1.5/5
Posted on Dec 7, 2024
I booked for 5 nights but first day I reach the hotel I received a room with smell of cigarettes, the furniture are old style with some dirty stain, the air-con a bit noisy, the bathroom shower spoil with stains, the key room sometimes not working, the elevator a bit old and outside the room smell so fishy. After I complain for check out and asking for refund they refused. They try to upgrade my room but the first room I received the light is not working so they change another one but the room still bad environment just better than the first one. After I stay one night I just check out without received any refund from the hotel no matter what. My wife was having an operation so I don’t want to stress out. By the price of that hotel I can find others cheaper and much better than this hotel. This Oakwood hotel just way out of standard as compared to the others Oakwood that I used to stay. I don’t recommend if you are looking for Modern and great atmosphere hotel around that area. No more next time.
Response from Property: Dear Mr. Choo,Thank you for sharing your feedback, and we deeply regret that your experience did not meet your expectations. I sincerely apologize for the issues you encountered during your stay, including the cigarette smell, outdated furniture, noisy air-conditioning, and other concerns you mentioned. This is not the standard we aim to provide at Oakwood.When we were made aware of your dissatisfaction, we immediately offered a room upgrade to ensure your comfort, but we understand that you chose not to accept it. We do strive to address all guest concerns promptly, and we are sorry that we were not able to resolve the situation to your satisfaction during your stay.We also apologize for any inconvenience caused by the room key, the elevator, and the bathroom issues. Your comments are being taken seriously, and we will address these areas to improve the guest experience going forward.I truly hope your wife is recovering well, and I understand the importance of avoiding any added stress during such a challenging time. We appreciate your feedback and will use it to make necessary improvements.Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity in the future.Best regards, The Oakwood Residences Management Team
Dr.Lincoln Lin
Executive Studio
Stayed in Sep 2024
Business travellers
30 reviews
5.0/5
Outstanding
Posted on Oct 18, 2024
The Service from the Reception is very Good. Professional and Polite. Thank you for the assistance and support provided during my stay.
Response from Property: Dear Dr. Lin,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards, The Oakwood Residences Management Team
Damiensam
Superior Studio
Stayed in Aug 2024
Couples
7 reviews
4.0/5
Very Good
Posted on Sep 22, 2024
Location wise is ok, room is spacious. Hot water on and off, sometimes got no hot water, doesnt work well. The room access card cant function for 2-3 times, i have to go down a few times before i can get into my room.
Response from Property: Dear Mr. Damiensam,Thank you for sharing your feedback with us. We’re glad to hear you found the location satisfactory and the room spacious.I apologize for the issues you experienced with the hot water and the room access card. We take these matters seriously and will address them with our maintenance team to ensure a more seamless experience for our guests.We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Best regards,The Oakwood Residences Management Team
Guest User
Superior Studio
Stayed in Aug 2024
Solo travellers
2 reviews
4.5/5
Great
Posted on Sep 25, 2024
Large room, equipped with kitchen and washing machine. Wonderful customer service, even provided me with a complimentary upgrade to a room with balcony.
Response from Property: Dear Sir/Mada'am,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, The Oakwood Residences Management Team
Danny
Deluxe Studio
Stayed in Aug 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
- less than 10 min walk to BTS station and Emquatier mall - convenience store is 5 min walk away
Response from Property: Dear Danny,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards, The Oakwood Residences Management Team
Tony
Superior Studio
Stayed in Jul 2024
Business travellers
9 reviews
4.0/5
Very Good
Posted on Sep 21, 2024
We are happy with our stay and will definitely return and recommend our colleagues and friends to your hotel! Thanks for the good services and the heart warming experience especially with the security team who took care of our things when we arrived.
Response from Property: Dear Mr. Tony,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and felt well taken care of by our team, especially our security staff.Your recommendation means a lot to us, and we can’t wait to welcome you and your colleagues back in the future.Thank you again for your kind words!Best regards, The Oakwood Residences Management Team
zoonv
Superior Studio
Stayed in Jun 2024
Business travellers
12 reviews
4.2/5
Very Good
Posted on Jul 21, 2024
It was my second time stay there. It is a decent hotel. I like the location the room size. It also not too close to the street so it helps with road noise.
Response from Property: Dear Zoonv,Thank you for choosing to stay with us again and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be decent and that you appreciated our location and room size.We understand the importance of a peaceful environment, and we're glad that our location helped to minimize road noise during your stay.We look forward to welcoming you back for your third visit and exceeding your expectations once again.Best regards, The Oakwood Residences Management Team
Kevin Lau
Deluxe Studio
Stayed in Jun 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Sep 22, 2024
Wonderful places for birthday trip. Really enjoy the stay as there are three new grand open shopping malls around. just only 5-15 mins walk to shopping mall, 5mins walk to BTS. very convenience! will come back again.
Response from Property: Dear Mr. Lau,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, The Oakwood Residences Management Team
Guest User
Superior Studio
Stayed in Apr 2024
Family
3 reviews
5.0/5
Outstanding
Posted on May 30, 2024
Another great stay again. Value for money. Walk to BTS , emquartier. 7-11!!! Spacious. Great for long stay solo or with family.
Response from Property: Dear Sir/Madam,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, The Oakwood Residences Management Team
Guest User
Executive Studio
Stayed in Jun 2024
Couples
3 reviews
4.5/5
Great
Posted on Jul 4, 2024
It is a good hotel and centrally located.but breakfast not worth to include
Response from Property: Dear Sir/Madam,I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.We apologize for not being able to meet your expectations, as far as the breakfast service was concerned. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,The Oakwood Residences Management Team
happiguy
Superior Studio
Stayed in Oct 2023
Solo travellers
31 reviews
5.0/5
Outstanding
Posted on Nov 6, 2023
Clean and good. Great for solo travellers. Near to many nice eating outlets.
Response from Property: Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards, The Oakwood Residences Management Team