Lukenya Getaway ★★★

"I travelled to this hotel as a solo female traveller to celebrate my birthday, and unfortunately my experience was disappointing. Before arriving, I called the reception for directions and explained that due to Nairobi traffic I might arrive after the stated 10:00 p.m. dining closing time. I politely asked if they could keep some food for me. The receptionist was dismissive, repeatedly hung up the phone during our conversation, and only agreed after I had to repeatedly plead with him. When I finally arrived, I discovered that the dining area was actually still open and continued operating well past 10:00 p.m. This made it clear that my request could easily have been accommodated and left me feeling genuinely unwelcome. The first thing the receptionist asked for upon my arrival was payment, without so much as a welcome or any acknowledgment that I had just completed a long journey. As a solo female traveller, I felt I was treated differently and did not feel valued as a guest. I had also informed the hotel in advance about my food allergies, but these were not taken into consideration, which was both disappointing and concerning. On a positive note, the hotel itself is beautiful, the bed was very comfortable, and the receptionist who took over later the next day was professional, welcoming, and courteous. Sadly, the poor customer service at the start of my stay overshadowed what was meant to be a special birthday celebration. I would not return based on this experience. I hope the management invests in customer service training, particularly on treating all guests, including solo female travelers ,with courtesy, respect, and professionalism."

Greenpark Sundowner ★★★

"We visited the place and had talked to somebody earlier and told us there are rooms and food. After getting there, no food super tired from a long journey. The receptionist was super rude( poor customer service). I think a client should be given options. Despite me being a loyal client she didn't care. Of course am not visiting the place anytime."

Maanzoni Lodge

The Last Village Lodge ★★★

"I booked weeks before my arrival with my family & yet we got settled after 6 hrs we had small kids & they dint give a damn about them The place had issues with lights & water especially in the evenings & morning hrs. Plus horrible wifi & staff had no clue on what was expected of them interms of marketing"

Swara Acacia Lodge ★★★

"We enjoyed ourselves while at Swara over Christmas. The staff were charming and very helpful.Rosemary at the reception was on top of things. Meals were great and a good variety. They also had kids minders at the playground and kids activities.We loved the bonfire at night Downside The rooms were a bit old for that price point. They didn't change towels daily ,though once we asked for them to change they did so. The person minding the bonfire had to be called every time to adjust the fire. I hope they can also get a real pool in future!"

Pine Breeze Getaway Lukenya ★★★

"It's calm nature is very beautiful...the place is perfect for a quiet time I enjoyed most the service and the staff were very friendly it's a place I would go back to again without thinking twice Their kuku kienyeji is done so well I keep wanting some more "

Baobab ★★★

Olerai Hotel ★★★