"The service was extremely poor."

"The place was okay. Although I think it will be greater if I visited in better weather/season"

"A let down, really. We were looking forward to visiting Ardnamurchan and even though the hotel was a bit pricey (£185 per night) it is one of the few in the entire area. A few points: it isn't really a hotel in the conventional sense, more a pub with rooms; eg there is no Reception area. " A half-hotel" (?) as the Manager described it. There are also no staff available after breakfast is complete until 4.00 PM, when the bar "opens". The biggest let-down was the room, especially the bed. Management laid great emphasis on the superb view of the Sound of Mull, which it is, but that hardly makes up for the rest of it. The decor is very tired and needs redone. The furnishings are very dated, and not in a " shabby chic" way. The bed, or rather the mattress is downright awful. You can clearly feel the springs push through simply by gently pressing on it, not even with any force. Two nights of very little sleep followed, even after the manager "changed the mattress" for the second night ( I suspect it was simply turned over). The manager was very defensive when we spoke to him - eg claiming the mattress was only two years old, and- of course- nobody else has ever complained about it. Another concern was that, having arrived after 7.00PM and come down to eat within the hour, we were asked when we finished eating around 9.00 PM, whether we wanted anything from the bar as it was " last orders". Worth noting that this is the only pub in the area. ( On the second and final night we were graciously informed that the bar would remain open till 10.00 ) Highland hospitality? In our discussions the manager also referred back- by way of deflection- to earlier comments we had made about the difficulties in reaching the accommodation by public transport. We pointedly do not drive and have done very well over the years in utilising public sources to access even quite remote areas. In travelling to the hotel this had proved problematic . We had missed the connection from Glasgow to reach Fort William in time for the only bus of the day, and had to adopt an alternative route via Oban and Tobermory. We then finally arrived at Kilchoan Ferry around 6.30 PM. We had actually phoned the hotel around 5.00 PM ( you'll never get an answer before 4.00 PM in any event) to ask if there was any taxi service or local substitute ( which is often the case in remote areas). We were told No on both counts. Given the inclement weather, could any staff offer a lift? We were told an emphatic" No". We were advised it was " only a 10- minute walk". Manifestly untrue- it is just over a mile. I would note here that at no point did we suggest that the transport or weather problems were the hotel's fault- obviously not. But the fact that we even mentioned these issues was used against our legitimate concerns about the hotel. We were told rather crassly that we should " do our research" before we travel. As retired professionals we are more than capable of doing so: we were simply aski"

"Three weeks in advance we booked a deluxe room with double bed and loch views for our 52nd wedding anniversary. When we arrived the assistant manager spent an hour running around looking for keys, asking the staff if they were sleeping in any of the rooms and finally informed us that the only room they had available was a tiny attic room with two single beds above the smoking area for the hotel. The window had been left open so the room stank of cigarette smoke, the beds were hard and creaky and, although my husband and I are both quite small people, we had to turn sideways and ease around the door to get into the tiny shower room. The "amenities" consisted of two earl grey tea bags in a filthy box, two tiny thimbles of non-dairy milk and two broken biscuits. There was a double socket in the room with a four way, unswtitched extension which the television was plugged into but it was quite warm so we unplugged it. We didn't dare to use it. The food at this hotel was disgusting. We ordered the seafood platter. The waiter informed us that we couldn't order a starter because the platter was so large. We were bitterly disappointed to be served sadly defrosting prawns in a watery Marie Rose sauce, the cream and wine sauce for the mussels had curdled but about half of the mussels hadn't opened anyway. The whitebait were not the tiny, crispy morsels one might expect, instead the were a good three inches of bitter bones and fins. The langoustines were still frozen. The "artisanal bread basket" turned out to be two slices of under baked, bake-it-at-home baguette. We asked for a dessert menu but the waiter ignored us, looked at what what left on the table and said "I'll just leave you to that for a while". We actually went to bed hungry. We had booked and paid a huge amount of money (for us, it was supposed to be a special occasion) for two nights, we went home after the first one. We didn't stay for the breakfast."

"This experience is unrivaled. From the moment you arrive and step into the courtyard you feel the magic of the space. The team is so attentive and friendly, you feel immediately welcomed and well cared for. The food...there are no words to describe how delicious Chef Colin's food is, I am still dreaming of it! They were so accommodating to our dietary needs for breakfast, lunch, and dinner (I am a vegetarian and my husband is pescatarian). Do yourself a favor and visit this peaceful gorgeous restaurant with rooms."

"Very nice and modern B&B in the hills above Strontian. The rooms are comfortable and well-appointed. The breakfast was abundant. Definitely a place to choose if traveling in the region. The owner is friendly and helpful with advice on the area."