The beds were super comfortable and the room was clean we had a very average view for almost $1000 aud a night the singer was amazing who sang out near the pool and the sunsets are just incredible ,
The service I must say was disappointing , no real care and not friendly unfortunately , no extras no check in our stay to see how it was going , had to ask for our room to be serviced too .
I had many tries at booking direct with the Hilton and opted to use trip.com because one it was cheaper than the Hilton website and 2 it was easy and efficient
The Hilton honours said they would price match and give 25 percent off if you found a cheaper deal which I did they then said they would not honour the guarantee because you pay direct with trip.com and you don't with them ?? Didn't really make sense to me
Anyway we enjoyed our stay the pool was amazing , but the service and care for their customers to me is not their priority .
They charge for EVERYTHING. They even put a tip on my card for themselves without asking me. When asked, the restaurant lady apologized and asked for refund the money back to me. The ladies at the front desk are very aggressive especially the one without hair line. She was very very aggressive. She has no business working the front desk.
I paid for dinner show with buffet but they sat me behind the pillars and I couldn’t even see the show. When I complained, they told me that the people upfront had made their reservation way in advance than me. Towards the end of the show, the moved me to another table by which it was already too late as the show was almost ending. The young man at the front desk was very welcoming. I truly disliked the service at this resort.
The Paris lady at the spa was extremely nice and pleasant. The ladies at the boutique were a bit kind. Overall, it would have been a nice stay if they had taken the time to make my stay a bit nice. Do not go here if you are a black American. The women are aggressive towards us for no reason. That’s my observation.
The stay was very comfortable, the staff was very welcoming, and not far from the city, the breakfast was rich. It is also convenient to the surrounding attractions and the hotel can also park for free. It's relatively clean.
The hotel is not big, the environment is very good, and the service staff is also very enthusiastic. We are in a family room, which is divided into upstairs and downstairs, so you can sleep separately. It is very good for families with children. There is a buffet with Polynesian cultural dance in the restaurant on Wednesday night. The buffet is average and very expensive, not worth it. Everything else is good