4-Star Hotels in West Java, Indonesia

The location is excellent, but unfortunately, the facilities are a bit lacking. There's no hairdryer in the Deluxe room, and there are very few power outlets, which makes it quite difficult to get things done. The hotel lobby also had a slight unpleasant smell, which could perhaps be improved with a diffuser.

We stayed here for a night. It is within waking distance to Pasar Baru. The breakfast was ok, it starts early and during weekends it is better to go have breakfast early because there will be a crowd. Room space is good but lighting is a bit too dim. The staff is helpful and courteous. Room numbering is a bit chaotic but we managed to find ours.

The hotel itself is modern, clean, and visually appealing. The staff were friendly and showed good hospitality throughout my stay. However, the room experience was disappointing due to the bathroom issues. The shower area had leaking problems, and the water pressure was extremely weak and inconsistent. After a long day, I look forward to a relaxing shower, but unfortunately, I couldn’t enjoy it at all. The breakfast was another major letdown. While the dining area looked beautiful and comfortable, the food selection was very basic, repetitive, and lacked flavor. Most of the dishes tasted bland and uninspiring, making breakfast something I ended up skipping after the first day. Pros: ✅ Friendly and welcoming staff ✅ Clean and modern room design ✅ Nice ambience and comfortable environment Cons: ❌ Bathroom leakage issues ❌ Poor water pressure ❌ Tasteless and boring breakfast selection Overall, the hospitality was good, but the maintenance issues and breakfast quality significantly affected my stay. I hope the management will improve these areas because the hotel has great potential. 😮💨 A beautiful hotel is one thing, but a good shower and decent breakfast are what make guests want to come back. Unfortunately, both were missing during my stay.

The staff were very friendly and helpful. However, the hotel itself was in poor condition and appears to be in need of maintenance. The bathroom facilities were not well maintained, and we even encountered cockroaches during our stay. The food quality was also disappointing. On the positive side, the location is very strategic and convenient for shopping enthusiasts, as it is within walking distance of braga street. While the location is a major advantage, the overall cleanliness and maintenance of the hotel need significant improvement.

The location was so nice! Amazing surroundings with animals,plus there are lots of activities that can be done during our stay. The kids mini water park also amused my kid. Food is also tasty, worth every penny.

🌿 Beautiful mountain views and an atmosphere far from the hustle and bustle of the city center. * 🏊 The heated infinity pool is a major draw, especially when Bandung weather is cold. * 👨👩👧 Family-friendly, with a kids' club and children's play area available. * 🍳 Varied breakfast options with Indonesian, Asian, and Western dishes. Many guests highly rate the quality of the breakfast. * 🛏️ Rooms are clean, comfortable, and some have balconies with city or golf course views. * 👏 Staff service is known to be friendly and responsive, consistently receiving positive reviews from guests.

I think this isn't a new hotel, so don't expect a comfortable bed, great2 rooms and complete amenities (such as they dont provide hair dryer in the room, but you can ask to borrow from receptionist). The first room they gave me a 5th floor (twin bed) smelled musty and had a very noisy AC, so I asked to move. The next room was better but since it is immediate room changing it still dusty at the bed cupboard. You need to go through around 2km village road from the main road to reach the point. There’s a pool (though I didn't use it), breakfast was okay, and nice views—a great place for a breath of fresh air.t

Stayed here for 5 nights. This hotel is located opp botani square mall. Super convenient for tourist/hotel guest to shop. Smooth check-in, attentive & helpful staffs. Breakfast served as early as 6am located on the 1st floor. Extensive breakfast spread but still lack of pastry corner. Rooms were made up daily which is to my liking. However, luminor hotel do not provide in room foc mineral water as they've water dispenser placed at common area near the lift. All in all, it was a wonderful experienced and highly recomsended.

Everything is good in this hotel. Really love it a lot and strongly recommend everyone to give it a stay. Though we encountered pillow casing not clean but it was changed promptly. We stayed at Four Points by Sheraton Bandung for 5 days and 4 nights while exploring Bandung. The hotel’s breakfast service began at 6.00 a.m., which was especially convenient and thoughtful for early-rising guests like us. We would like to specifically compliment the restaurant manager, Mr Niwan, for his exceptional service. From the second day onwards, he remembered us and thoughtfully brewed milk tea for my husband every morning without being asked. His friendliness, attentiveness and genuine effort to meet our requests—or recommend special breakfast items on the menu—made our dining experience truly a memorable and unforgettable ones. Having stayed at several five-star hotels across Indonesia, we can confidently say that Mr Niwan stood out. He made us feel sincerely welcomed and delivered excellent and outstanding service throughout our breakfast experiences. His professionalism and warm hospitality reflect the high standards of Four Points by Sheraton. While all staff members were pleasant and helpful, Mr Niwan was exceptional in going the extra mile and greeting guests with a sincere smile consistently. He is definitely a credit to your team and a good example of how well Four Points Sheraton Bandung has trained and developed its staff. Thank you for making our stay at Four Points by Sheraton Bandung feel like a home away from home. Thank you Mr Niwan for always delivering your EXCELLENT SERVICES with a smile. We truly enjoyed our breakfast experience in the restaurant. Lastly, thank you for treating all guests with snacks and AWESOME SERVICES. It was definitely a memorable and lovely stay at Four Points by Sheraton Bandung❤️.

Stayed with 3 people, chose the twin room (beds pushed together). It was decent, not too cramped. The only downside was the bathroom; it's still old-fashioned and doesn't have an exhaust fan, so it gets damp and a bit smelly after a shower. Plus, it seems like they never check if the soap/shampoo runs out because it was never refilled from the start.