5-Star Hotels in Narok, Kenya

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

Outstanding!! Customer service was excellent. The rooms we clean with fresh water. We felt very safe. I will recommend all to stay. Meal are clean as the food was delicious. Staff was very attentive to guests.

It was my first time to come to Kenya and I wanted to experience some special accommodations. I chose this hotel after choosing it for its good value for money. I was hesitant at first after reading the reviews, but I heard that it was a hotel owned by Chinese people and I felt that I would feel more at ease. After checking in, the overall feeling is very good. The wooden house is very unique, with many local elements in style. The room is also relatively clean. There are indeed Chinese management staff, which makes me feel more at ease. The language communication is also very smooth. The hotel staff are very friendly and have attentive service. The hotel includes three meals, and the food is pretty good, with a complete mix of meat and vegetables, and the taste is relatively acceptable. The water in the bath is not as unstable as expected. Although the facilities are a bit old, they are working normally in all aspects. It is worth mentioning that the hotel provides Drone rental service, this is really an unexpected surprise. Drones cannot be brought to this country. This drone service can solve a major problem of travel photography. This trip to Africa can be regarded as peaceful.

Pretty good overall, but the complimentary amenities listed on Trip.com differed from what the hotel actually offered. I contacted Trip.com immediately after noticing, and they handled it very well.