5-Star Hotels in East Java, Indonesia

To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.

Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!! Thank you very much for you’re kindness !😊

Everything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower. Hotel has a 360 degree and you can see whole of Surabaya! Spectacular. A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk. Another big mall, local BG Junction is around 10 mins away. Location is good ! Including eateries nearby. Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

Stayed at the Executive floor. Great service by staff all around. Great food & beverages served at the Executive lounge. Meticulous housekeeping. If only one feedback, the hotel could go for a refresh as the rooms & common areas look a bit tired.

The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!

I had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings. The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city. What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable. The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers. It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!

We came from Malaysia and stayed at Shangri-La Surabaya with our baby and family and it was a perfect experience from start to finish. The staff were extremely friendly, helpful, and always made sure we were comfortable. They treated our baby with so much care, even preparing a baby cot and warm water whenever needed.

I would like to extend my heartfelt thanks to all of you for your outstanding service and warm hospitality during my stay. Every interaction – from the front desk to housekeeping and dining – was marked by professionalism, kindness, and genuine care. You made my visit not only comfortable but truly memorable. I deeply appreciate your efforts and attention to detail.

Hotel look ok but some wallpaper in the room already old and broken, should repair soon, ac ok cold enough, some instruction for shower not so clear, breakfast standart, parking basement