5-Star Hotels in East Java, Indonesia

To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.

This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌

The stay at Double Tree Surabaya is fantastic. All the staffs are very welcoming and friendly. All of them will great you when seeing you. The breakfast serving in the restaurant is fantastic! Thousands types of varieties served! Please choose this hotel when you visit.

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

Was offered and took the upsell to one tier above what I paid for. Overall stay was pleasant with good service, though the breakfast buffet felt it could have sourced better fresh produce suppliers in some parts like vegetables, dairy, and carbs. The pastry section was really good and the coffee was also good. Last but not least, the swimming pool had a couple of caterpillars near the greens and makeshift waterfall feature. Those suprised the kids a bit, but they didn't scare them much, still had fun.

love everything about this hotel! breakfast was quite good with many selections, service was excellent, next to a mall and room was one of the best in surabaya so far! this hotel is considered quite old but they still managed to keep everything like new and clean. def recommend and will be back ❤️

The Hotel have not been up grade since took over from HYATT. The table lamp is not working, chairs are dirty and upholstery are stained. TV is small and limited programs. Corridor carpet is dirty and the lamp shape is chipped. We love the Breakfast - wide selection , great food and serve in outdoor garden setting. 

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

I have nothing but praise for this hotel. It’s truly one of the best I’ve ever stayed in. The rooms were spotless and perfectly maintained, exuding a luxurious feel from the moment we stepped in. The beds were very comfortable as well and we had one of the best sleep here. Service was impeccable, with every staff member making us feel warmly welcomed and well taken care of. A standout highlight was the breakfast buffet, offering an impressive variety that catered to every taste. Our stay here was nothing short of wonderful, and we’re already looking forward to our next visit! Thank you so much, Westin Surabaya!

The room and facilities were good. However, it's a shame the hotel seemed severely understaffed. Upon entering the lobby, there was no one to assist except for a single X-ray security officer. Guests had to carry their own luggage and bags onto the X-ray machine. During check-in, only one staff member was available. Furthermore, the restaurant staff at breakfast were neither welcoming nor particularly friendly.