5-Star Hotels in East Java, Indonesia

Excellent service and a comfortable, clean room. However, it was a bit confusing having two separate buildings with keycard access. Unfortunately, the noise from children running around in the room above was quite annoying.

Cleanliness was good. There are plenty of USB ports (about six in total), including an international power plug conveniently located next to the bed, with the rest being local plugs. The only issue I encountered was the low water pressure in the shower. It would be great if the hotel could improve this.

The Westin Surabaya was our first stop in Indonesia, and overall, it was fantastic! 🤗 The only minor drawback was that the room felt a bit on the small and compact side. However, the breakfast spread was amazing, and the location was super convenient. Right downstairs there's a huge complex, which made everything very accessible and easy to get around.👍

The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.

Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.

Hotel is located within walking distance to food options and Tunjungan Plaza mall. Room is huge with a bathtub in the room. Room is clean. But the soundproofing is bad. We had to change room because the room next door made a lot of noises during the night. We literally can hear their voices speaking and music turned on loud next door.

The hotel staff provided outstanding service. I was initially placed in a newly renovated Deluxe room that was full of mirrors, which I didn't care for. Manager Ms. Tasya immediately and efficiently handled my request for a room change, even escorting me personally to the new room. Separately, Chef Ms. Kurnia Fitri was also incredibly attentive; she introduced me to some authentic local Indonesian food, including a delicious chicken soup that I highly recommend.

After visiting the volcanoes and waterfalls, we took a break in Surabaya and stayed at this hotel. From the moment we walked in, we kept exclaiming how beautiful it was! Even though it's old, it has a beautiful historical charm and a great vibe. My husband said he wants to stay in hotels like this from now on – it was excellent. The location is also very convenient, right in the city center, making it easy to explore and find places to eat.

My wife and I stayed 12 days all up the staff were amazing the resort was clean and had everything we needed there was a amazing choice of food and a gym that had enough equipment to keep the weight down and well priced. On our next visit to Surabaya we will not hesitate to stay at the bumi resort highly recommended 👌

Free welcome drink on arrival: Good Free parking during stay: Good Free parking during stay: Good Free welcome drink on arrival: Great