Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
Lugar bem localizado, café da manhã maravilhoso e com muitas opções, quarto bem higienizado e limpinho, funcionários educados e prestativos. Amamos a experiência!
The breakfast is suffering, too small for the hotel size, and they could have already resolved this, given the hotel age. In addition, only two staff members did not realize the full service of table cleaning, replacement of tools and the items offered in the buffet. We understand that the hotel price is economic, but it is not for that reason an advance authorisation for this type of disorganization.Suggestion: reduce buffet options, but ensure that no shortage of minimum, such as hot coffee and salt bread.
Located a 11-minute walk from Municipal Stadium Verner Grimberg, VELINN Hotel Ninho do Falcão offers 4-star accommodations in Monte Verde and has a garden, a shared lounge and a bar. Featuring a 24-hour front desk, this property also provides guests with a sun terrace. The hotel features an indoor pool, sauna and room service.
At the hotel, all rooms include a desk and a flat-screen TV. With a private bathroom equipped with a shower and free toiletries, rooms at VELINN Hotel Ninho do Falcão also have free WiFi, while some rooms also offer a city view. All rooms feature a closet.
The accommodation offers a buffet or continental breakfast.
VELINN Hotel Ninho do Falcão has a playground. You can play pool at the hotel, and the area is popular for hiking.
Tree Square Monte Verde is a 13-minute walk from VELINN Hotel Ninho do Falcão, while Celeiro Shopping Monte Verde is 1.1 miles from the property. Guarulhos International Airport is 96 miles away.
Good value for money. Very thin walls, though. The child on the other side could be heard screaming all the time. The room had the charm of a youth hostel dormitory. Breakfast was average but OK. I would have expected a bit more from a Hilton Garden Inn.
The hotel and its facilities are quite old, but the room was exceptionally clean!
The room was huge, but I found the bathroom to be very old, with a small leak in the bidet.
The air conditioning was new and great.
One of the negative points, in my case, was that they didn't have an iron in the room, and to use the hotel's one they wanted to charge me R$95.
The breakfast is simple, but it meets my needs perfectly.
The surroundings are well located, in the middle of everything!
When you stay at Comfort Serra da Canastra in São João Batista do Glória, you'll be 5 minutes by car from Praça do Cruzeiro. This hotel is 10.4 mi (16.8 km) from Maria Augusta Waterfall and 11.2 mi (18 km) from Carmelo Convent.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, an elevator, and lockers. Free self parking is available onsite.
Make yourself at home in one of the 66 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones and safes, and housekeeping is provided daily.
The hotel is very well located, clean, new is good service. comfortable bed and quality bed clothes. nothing to complain. good breakfast. We are very happy.
The upper or privileged room, 16th floor.
I recommend.
The hotel is clean, beautiful room, quiet, no bad smell, very good litter.
A friendly and reactive solution to a problem of water leakage in the bathroom.
Centre fitness piscine sauna nickel.
Télé Netflix....
Breakfast buffet varied and resorted.
The Nespresso gives a taste of coffee with hot water and makes a terrible noise when the neighbor uses it in the full night.
The check in is slow, maybe it comes from their computer. If due to bank transactions, with the booking platforms, they have not received the sum, they ask you; even with the voucher submission; a CB security, which is cancelled as soon as the amount received. This does not happen in other hotels booked in shorter time.
Very Good
118 reviews
8.6/10
Price from
TWD 2,038
per night
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8.1/10
Very Good
GGuest UserThe hotel is very well located. I found the service from some of the staff to be a little cold. I didn't understand the fees being charged at check-in, but I was late for an appointment and it was precisely at that time that I found the employee unwilling to explain the fees.
Furthermore, the hotel is very good, the breakfast is excellent and most of the staff are courteous and attentive.
Parking is charged separately.
I recommend the hotel and would stay/stay there again on other occasions.
GGuest UserMax Savassi is a great place to stay and I would really recommend it for anyone looking to stay in a popular neighborhood in Beaga. To me, the breakfast is the best part of the hotel. The rooms are nice as well, although there are few minor details here and there that I think could be improved to make the room that I had feel more luxurious / premium.
DDrumondI went there on Valentine's Day and found that the whole hotel is in order, especially on such anniversaries. Very cost-effective and worth it! The rich and varied breakfast makes the daily price more valuable. The room is also very nice. I just missed a heated swimming pool because the pool area is cool, but it is impossible to get in, it's too cold! For BH hotels, heating will be a big difference.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
JJean PetratThe room is clean, check in process is quick and food is great. Location is in city center despite overall situation in Brazil is not that convenient for foreigner
GGuest UserÓtima experiência. Hotel perto de vários pontos, com atendentes bem cordiais. Houve um problema referente ao quarto hospedagem (mas devido a erro de comunicação entre a empresa intermediária da reserva e o hotel), mas se dispuseram a resolver com celeridade - em um período em que os quartos estavam cheios devido a época do carnaval.
MMaísa SilvaA pleasant hotel, good location, clean and spacious room, comfortable mto bed.
We are generally satisfied with the hotel's breakfast, but only one point to improve is the breakfast, which is simple and restricted by the hotel's door and structure.
GGuest UserI enjoyed the hotel, location cleaning and service, Nelson from the very sympathetic reception. Breakfast well varied but medium, fantastic omelet. Only the q bathroom left to desire, ralo n of the account, even switching little, makes a rsrs well.
GGernieGood value for money. Very thin walls, though. The child on the other side could be heard screaming all the time. The room had the charm of a youth hostel dormitory. Breakfast was average but OK. I would have expected a bit more from a Hilton Garden Inn.
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