Posted on Dec 29, 2025
M9955****
Traveling during the off-peak season, the hotel was excellent, and the front desk was incredibly responsible, taking care of everything. The hotel even has its own shuttle service with drivers who pick you up and drop you off wherever you need to go, and they even help you bargain! Much appreciated. Soaking in the hot springs while it snowed, then hitting the slopes at 8:30 AM – it was a fantastic experience.
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Price per night fromBRL 474
Posted on Aug 17, 2026|Deluxe Room (Double bed)
ZoubianbaliI arrived by train on the 13th, and it was pouring rain on the way to the hotel, getting even heavier by the time I pulled in. The front desk handed me the room cards. When I asked for directions to the villa area, they told me to ask a staff member at the entrance. But it was chaos out there, with the heavy rain, numerous tourists, and hotel staff all mixed together. I immediately WeChat messaged the concierge. She offered to send a staff member to guide us. I said it was too messy right then and asked for the villa address so I could drive myself, also asking if there was a reception at the villa area. She confirmed there was a reception on the first floor. When we found our villa, there was no attendant on the first floor. Since I was on the second floor, I had to carry my own luggage up. I contacted the concierge again, and she replied, 'We just don't have attendants on the first floor here!' I reminded her that she had told me there would be one, which was why I came. Eventually, she sent a bellhop to help me with the bags. The bedding was only for two people; nothing was prepared for the child. So, I had to bother the hotel again to send another set of bedding. The blanket and pillow they brought were wet and covered in mud. I took photos and sent them to the concierge, who replied that it was because of the rain and their staff were all wet. The soundproofing in the villa rooms was terrible; I could hear the neighbors chatting all night. The next day, we moved to the apartment area, and still, there was no bedding for the child. When I asked the concierge, she said, 'All the rooms are full now, so we really don't have any more bedding. If we did, I would definitely give it to you.' I was stunned and asked how my child was supposed to sleep. She then offered two duvet covers and suggested turning up the heating. She insisted there was absolutely nothing else. Out of options, I contacted Ctrip to explain the situation. Ctrip then contacted the hotel, and soon after, the concierge called, saying she had found a blanket from another hotel and that I should just contact her directly for anything in the future. I can't imagine if Ctrip hadn't intervened, would the hotel have just not provided a blanket? The service quality was really subpar. We had to ask about the hotel's restaurant locations ourselves; no one told us during check-in. On the first day, I asked the concierge about dining options, and she recommended a 'iron pot stew' place that was a 5-minute drive away. It wasn't far, but the road had no streetlights and was pitch black. Later, I discovered there was a commercial street right next to the main hotel building with another 'iron pot stew' place and barbecue. Turns out the hotel must have some connection to that first 'iron pot stew' restaurant!
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Price per night fromBRL 434
Posted on Aug 1, 2026|Superior King Room
Sudaye Kevin
Facilities: It's an old hotel with outdated facilities. They even used grout to patch gaps in the elevator, which looked really bad. The toilet paper holder in the room was loose and wobbly.
Hygiene: The hygiene was maintained quite well.
Service: The welcome snacks and drinks included with the booking weren't delivered to the room. I had to call and ask for them two or three hours later, which was a minus.
Food: The Chinese food was disappointing. The daily soup was bland and watery – can you believe a 68-yuan soup only had one piece of pork rib? Just one, that's pretty wild. Breakfast was decent, nothing special, nothing bad.
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Price per night fromBRL 330
Posted on Aug 25, 2026|Superior Room - Garden-View (2 beds)
Suxiaolan1007This was by far the most satisfying hotel of our trip! First off, the service was exceptional. They reminded us in advance to book attraction tickets and the butler even arranged high-speed rail pick-up and drop-off. Since the attraction was closed on our first day, they even helped us snag tickets for the next day, which we greatly appreciated. Secondly, the perks for staying two nights were excellent. We enjoyed a leisurely stroll through the volcanic stone forest, dug up some ginseng, and then cooled off with spring water coffee and chilled watermelon at the ice spring. It was all very relaxing and pleasant. The off-road vehicle ride was a blast, though the cable car was just a standard ski resort one, nothing special. We finally made it up the mountain today and saw Tianchi Lake; the view was absolutely stunning. So happy! The hotel environment is lovely, complete with deer, bunnies, and alpacas. The volcanic hot springs really made my skin feel smooth afterwards, and I even felt my shoulder pain ease up quite a bit. Such great value!
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Price per night fromBRL 1,053
Posted on Aug 16, 2026|Triple Room
Guest User
The hotel is located in Wanda Resort, and it's pretty much door-to-door with Yuhua, HIE, and Momoland hotels. The facilities inside the hotel are a bit old, especially the bathroom, where the floor creaks when you walk on it, leading to very poor soundproofing. The hotel service is excellent, especially Manager Wang, who was responsive to all our questions and promptly helped solve various issues – highly recommend! The complimentary activities included with the booking were all great, like the hot springs, boat ride, and cable car. On August 15th, the resort wasn't very crowded, so there were hardly any queues for anything, making for a fantastic experience.
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Price per night fromBRL 308
Posted on Aug 20, 2026|Jinhua Superior Twin Room
Guest UserThe location is central, but using the back entrance makes everything easily accessible, and it's not right on the food street, so it feels very quiet. Taking the back exit near the lollipops in the hotel lobby, and then the path in front of the big lawn, is even closer and more convenient. The overall service was excellent; every guest gets a hotel assistant. Our assistant, 7-Up, sent messages beforehand with reminders, weather forecasts, and patiently answered all our questions. We booked a deluxe twin room and got one with a mountain view. From the room, you could see the lawn, cable car, etc., offering great views. Food: Breakfast was a standard hotel buffet. The dinner buffet had grilled skewers, hot pots, and other decent options.
Resort-wide benefits: They included access to the slide, cable car, water park, hot springs, and more. Everything was great, except for the long wait times for the slide.
The hotel facilities are quite old, but they are clean, which is a plus. Overall, it was a good experience.
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Price per night fromBRL 407
Posted on Dec 28, 2024|Yunting Parent Child Suite
Manish HKThis hotel have spacious service apartments, rooms are big, clean, hotel staff is always helpful.
10 min car ride from chang bai shan railway station.
Issues I faced : there is a huge taxi shortage in the city during the peak tourist season, one days even i had to walk 3.3 kilometres in - 15 degrees temperatures to reach to downtown , DIDI and T3 service works here but taxi waiting is normally 40 min to 1 hour long.
As a forigner the Hotel location was little odd for me and lots of precious time wasted in taxi waiting, breakfast location is 300 metres far from room, which was not convenient as me and family didn't want to walk in - 20 degree temperature to eat breakfast, I stayed 5 days, but only 2 days I dare to go for breakfast.
For stay this place is so good, so clean, warm. If you have your car, then no issue at all.
这家酒店有宽敞的服务式公寓,房间很大,很干净,酒店工作人员很乐于助人。
距离长白山火车站 10 分钟车程。
我遇到的问题:旅游旺季期间,城市出租车严重短缺,有一天我甚至不得不在零下 15 度的气温下步行 3.3 公里才能到达市中心,滴滴和 T3 服务在这里可以使用,但出租车等待时间通常为 40 分钟到 1 小时。
作为外国人,酒店位置对我来说有点奇怪,很多宝贵的时间浪费在出租车等待上,早餐地点距离房间 300 米远,这很不方便,因为我和家人不想在零下 20 度的气温下走进去吃早餐,我住了 5 天,但只有 2 天我敢去吃早餐。
住宿方面,这个地方非常好,非常干净、温暖。如果您有车,那就完全没有问题。
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Price per night fromBRL 263
Posted on Jun 16, 2026
Guest UserChoosing this hotel for my trip was absolutely the right decision; my overall experience was incredibly satisfying. The location is excellent, making it super convenient for getting a taxi or exploring the shopping district. The front desk staff were gentle and patient, handling check-in efficiently, and patiently answering any questions I had. The room was spotless, with no dust even in the corners. The mattress was just right—not too soft, not too firm—making it easy to fall asleep, and the windows provided excellent soundproofing, completely blocking out outside noise. The toiletries were of good quality, and hot water was available instantly. The internet speed was stable and fast. The hallway was quiet and tidy, with cleaning staff constantly maintaining the public areas. Breakfast offered a balanced mix of meat and vegetables, and the ingredients were fresh. The overall environment was comfortable and grand, the service was meticulous, and the price was very reasonable. It's perfect for both short trips and business stays. I highly recommend it and will definitely book here again next time.
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Price per night fromBRL 162
Posted on Jun 19, 2026|1 Super King Classic
Guest UserFacilities: Renovated 25 years ago, the facilities are new and the design is stylish.
Hygiene: Very clean.
Environment: Quite good.
Service: Full marks! Lauren always thinks from the guest's perspective, which is very rare and appreciated.
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Price per night fromBRL 410
Posted on Aug 1, 2026|1 King Bed
Guest UserWe checked in quite late, and there was a long queue. Just as my patience was running out, a very enthusiastic woman came over and directed us to another counter for check-in. She was concise and efficient. She clearly stated that there were no bed rails (I had noted in advance that we were traveling with a baby) but had arranged a king-size bed, which was actually two twin beds pushed together. This was very thoughtful and practical. This enthusiastic young woman deserves high praise (I don't usually leave reviews, but her defining characteristic was that she was a lovely, well-built girl; I didn't catch her name, so I can only describe her this way for the hotel to commend or reward her). She also arranged a late check-out for us, which was truly fantastic!
Hygiene: Overall, it was very clean and tidy, though there were a tiny few water stains. This is understandable, and you wouldn't notice them without a magnifying glass.
Facilities: We mainly slept and took our child out for meals, so we didn't get to experience facilities like the gym, though the front desk did mention them during check-in.
Environment: The hotel is right outside the subway station, and across the street is MixC Mall, which is incredibly convenient. However, there was some trash outside the entrance that didn't quite match the hotel's ambiance, and the parking area outside didn't look very neat, lacking the grandeur expected of a five-star hotel entrance. Nevertheless, the view from our room was absolutely stunning.
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Price per night fromBRL 473