The hotel was prompt in responding and very kindly taking note and made special arrangements for our occasion of our child's birthday and wedding anniversary celebration. We had a lovely surprise and birthday song played when we checked in to our room. Amazing scenic views of mountain and KL city night lights, and comfortable bedding that gives us good sleep. Comfortable space to spend good family time. We enjoyed very much and would love to return or recommend to our friends and relatives!
Only 2 suggestions to make: 1) the fan in our master bedroom (room 2008) makes some noise quite often during the night, good to have it checked and fixed to not affect guests' experience, and 2) if only the shower area in the bathrooms have a door to avoid water splashing out to the toilet area.
It was a nice stay with cooling atmosphere/weather, although the units are a bit old and dated. The bathrooms for example seems mouldy. The breakfast was underwhelming with little options, the ham from our American breakfast smelled/tasted off which we reported to the waiter. Additionally, there were monkeys everywhere as well as birds - the monkey and bird can freely come in the breakfast area which is unhygienic and had to be chased out by the staff
We had a wonderful stay! The location is unbeatable, offering beautiful beach views and a great variety of food options within easy reach. The hotel itself is spotless and well-kept, and our family suite offered plenty of space and very comfortable bedding.
We spent a lot of time at the Sampan Bar, which quickly became our favorite spot. Between the great music, refreshing drinks, and the ability to watch the kids play on the beach, it was perfect. A big shout-out to the team at Sampan for the awesome service!
Also, for anyone driving an EV, it’s convenient that they have a Shell Recharge station. Note that only Port 1 was working during our visit, but it’s still a great facility to have on-site.
My friend and I each got a king room. Overall, the service and the hotel's garden design were excellent. The price is quite a good value for a villa-style resort of this caliber. There are gardeners maintaining the flowers and plants every day, creating a beautiful 'step-by-step changing scenery' effect. The only minor downside is that some facilities are a bit old, but any issues we raised were immediately resolved. The front desk staff had a slight accent, but for anyone who understands English, communication was perfectly fine.
There's a private beach area upfront where you can relax and watch the sea, which was a really nice touch. There are also cute little cats in the courtyard that will interact and play with you.
The homestay was beautiful, and the moment we opened the balcony, we were greeted with a stunning sea view. We arrived in the afternoon, and the tide was low at that time. We saw some tourists walking along the beach, so we joined them for a stroll. On the next day, just before checking out, we noticed that the tide had come in, and we even saw fishing boats heading out to sea. We were very satisfied with our stay.
Unpleasant checking in experience. I never had such long checking times into any hotel. Reception told me they had lots of customers checking in, and they should have opened more counters.
Hotel room is nice, with small pantry and small living hall. Perfect for families
Checked in on my birthday and The Chateau sent a very nice ‘Happy Birthday’ chocolate cake. We had a relaxing time and an enjoyable Nature Veggie tour at the organic farm and a delicious lunch. The staff and service from the concierge, to the lobby reception, room service and restaurants were fantastic and impeccable. Bobby the Assistant Food & Beverage Manager is ever so friendly and helpful.
”Stunning Views and Warm Hospitality”
I recently had the pleasure of staying at Royale Chulan Cherating for a short staycation, and it was exactly the refreshment I needed.
The View: The highlight of the stay was undoubtedly the breathtaking ocean view. Waking up to the sight of the sound of the waves right from the suite was incredibly peaceful. Whether it was sunrise or sunset, the scenery provided the perfect backdrop for relaxation.
The Service: The staff truly made the difference. From check-in to check-out, the service was top-notch. Everyone was attentive, friendly, and went out of their way to ensure we were comfortable. It’s rare to find a team that balances professionalism with such genuine warmth.
The Vibe: The villas has a unique architectural charm that feels authentic and serene. The rooms were clean, spacious, and well maintained.
We stayed two nights and the place was great for the money we paid. The check in process is simple and quick but need to contact them earlier to set the check in process. The room is big and comes with a nice mountain view. Will book this place again next time if the price is still maintain low.
Hotel was great and room was comfy! The staff at the concierge was warm and friendly. Ariff was his name. Free parking was an annoyance as it was in a separate block. You either end up taking lifts and moving several towers to get to the place, and signage was poor so you might get a little lost initially. Or just walk outside and skip the confusion and lift waiting. just pay for parking outside the unit to avoid all these hassle. The free onsen for those who stay there was good, albeit one of the pool was being maintained. Wished it was a bit more open air and authentic in design. Again, staff here is really friendly to explain and help.
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138 reviews
8.4/10
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8.4/10
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GGuest UserMy friend and I each got a king room. Overall, the service and the hotel's garden design were excellent. The price is quite a good value for a villa-style resort of this caliber. There are gardeners maintaining the flowers and plants every day, creating a beautiful 'step-by-step changing scenery' effect. The only minor downside is that some facilities are a bit old, but any issues we raised were immediately resolved. The front desk staff had a slight accent, but for anyone who understands English, communication was perfectly fine.
There's a private beach area upfront where you can relax and watch the sea, which was a really nice touch. There are also cute little cats in the courtyard that will interact and play with you.
GGuest UserThis was our 1st stay in the resort and it turned out to an interesting & awesome experience!
We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness.
The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service.
MMarina YoshiOne-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.
GGuest UserUnpleasant checking in experience. I never had such long checking times into any hotel. Reception told me they had lots of customers checking in, and they should have opened more counters.
Hotel room is nice, with small pantry and small living hall. Perfect for families
GGuest UserIt was a nice stay with cooling atmosphere/weather, although the units are a bit old and dated. The bathrooms for example seems mouldy. The breakfast was underwhelming with little options, the ham from our American breakfast smelled/tasted off which we reported to the waiter. Additionally, there were monkeys everywhere as well as birds - the monkey and bird can freely come in the breakfast area which is unhygienic and had to be chased out by the staff
CcrazzchezzWe had a wonderful stay! The location is unbeatable, offering beautiful beach views and a great variety of food options within easy reach. The hotel itself is spotless and well-kept, and our family suite offered plenty of space and very comfortable bedding.
We spent a lot of time at the Sampan Bar, which quickly became our favorite spot. Between the great music, refreshing drinks, and the ability to watch the kids play on the beach, it was perfect. A big shout-out to the team at Sampan for the awesome service!
Also, for anyone driving an EV, it’s convenient that they have a Shell Recharge station. Note that only Port 1 was working during our visit, but it’s still a great facility to have on-site.
KKauthar Mkr”Stunning Views and Warm Hospitality”
I recently had the pleasure of staying at Royale Chulan Cherating for a short staycation, and it was exactly the refreshment I needed.
The View: The highlight of the stay was undoubtedly the breathtaking ocean view. Waking up to the sight of the sound of the waves right from the suite was incredibly peaceful. Whether it was sunrise or sunset, the scenery provided the perfect backdrop for relaxation.
The Service: The staff truly made the difference. From check-in to check-out, the service was top-notch. Everyone was attentive, friendly, and went out of their way to ensure we were comfortable. It’s rare to find a team that balances professionalism with such genuine warmth.
The Vibe: The villas has a unique architectural charm that feels authentic and serene. The rooms were clean, spacious, and well maintained.
NNLimWe stayed two nights and the place was great for the money we paid. The check in process is simple and quick but need to contact them earlier to set the check in process. The room is big and comes with a nice mountain view. Will book this place again next time if the price is still maintain low.
AAnonymous UserExcellent location where hotel provide buggy services from room to any location inside the resort. Staff were all friendly and helpful with our needs. Delivering of items when we requesting also very timely.
Reception counter also provide snorkelling, diving, and other water sports booking with reasonable charges. Renting of equipment also available if needed.
However, the sofa appeared to be a bit dusty below the cushion. Ants were seen inside the toilet sink. Otherwise the experience will be even more better.
HH L TanChecked in on my birthday and The Chateau sent a very nice ‘Happy Birthday’ chocolate cake. We had a relaxing time and an enjoyable Nature Veggie tour at the organic farm and a delicious lunch. The staff and service from the concierge, to the lobby reception, room service and restaurants were fantastic and impeccable. Bobby the Assistant Food & Beverage Manager is ever so friendly and helpful.
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