The apartment was very clean and well managed by the operator. Apartment is still new and spacious. Check in instructions were very clear and easy to follow.
The only issue that we faced was the jacuzzi at the balcony. My child was waiting to enjoy it but it wasn't working. It can't heat the water, thus the water was too cold for my child. Operator was very responsive, brought the technician to try to fix but unfortunately, it can't be fixed.
One more thing to note is that it took us about 20min, slight uphill walk to reach Sky Avenue.
Overall its a nice stay, operator was very responsive.
The staff was incredibly helpful, welcoming, and attentive to our request, truly elevating the hospitality experience. We were thrilled to be upgraded to a newly refurbished 2-bedroom suite, having the extra space made our stay so much more comfortable. Huge thanks to the front desk for the unexpected surprise—their hospitality is truly top-tier.
Just one small improvement - the spotlights at the street make the rooms too bright for sleep. I would suggest the hotel management to consider to install thicker black out curtains.
Hotel near Teluk Cempedak,Kuala Kuantan100% of visitors choose this area
SSafri Ghazali2026.01.21
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Me and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
The homestay was beautiful, and the moment we opened the balcony, we were greeted with a stunning sea view. We arrived in the afternoon, and the tide was low at that time. We saw some tourists walking along the beach, so we joined them for a stroll. On the next day, just before checking out, we noticed that the tide had come in, and we even saw fishing boats heading out to sea. We were very satisfied with our stay.
Stayed at 1001 Nights Hotel Genting Highlands, Trademark Collection by Wyndham and had a great experience. I arrived very late around 4am (due to avoid Raya Highway Traffic Jam), but the customer service was excellent and the check-in process was smooth and hassle-free, which I really appreciated after a long journey.
The room was clean, cozy, and comfortable for a good rest. Even though my booking didn’t include breakfast, the overall stay was still very satisfying. The hotel has a nice atmosphere and is suitable for a short getaway in Genting Highlands.
Overall, a pleasant stay with good service. Would recommend for those looking for a comfortable and convenient place to stay.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
”Stunning Views and Warm Hospitality”
I recently had the pleasure of staying at Royale Chulan Cherating for a short staycation, and it was exactly the refreshment I needed.
The View: The highlight of the stay was undoubtedly the breathtaking ocean view. Waking up to the sight of the sound of the waves right from the suite was incredibly peaceful. Whether it was sunrise or sunset, the scenery provided the perfect backdrop for relaxation.
The Service: The staff truly made the difference. From check-in to check-out, the service was top-notch. Everyone was attentive, friendly, and went out of their way to ensure we were comfortable. It’s rare to find a team that balances professionalism with such genuine warmth.
The Vibe: The villas has a unique architectural charm that feels authentic and serene. The rooms were clean, spacious, and well maintained.
I had a wonderful stay at this hotel. The room was clean, spacious, and very comfortable, with a cozy bed that made it easy to relax after a long day. I especially appreciated the neat arrangement and the fresh, pleasant atmosphere as soon as I walked in.
The staff were friendly and helpful throughout my stay, always ready to assist with a smile. The facilities were well-maintained, and everything worked perfectly, which made my experience even more enjoyable.
The location was also very convenient, with easy access to nearby shops and attractions. Overall, it was a great experience, and I would definitely recommend this hotel to anyone looking for a comfortable and pleasant stay.
Hotel was great and room was comfy! The staff at the concierge was warm and friendly. Ariff was his name. Free parking was an annoyance as it was in a separate block. You either end up taking lifts and moving several towers to get to the place, and signage was poor so you might get a little lost initially. Or just walk outside and skip the confusion and lift waiting. just pay for parking outside the unit to avoid all these hassle. The free onsen for those who stay there was good, albeit one of the pool was being maintained. Wished it was a bit more open air and authentic in design. Again, staff here is really friendly to explain and help.
Very Good
132 reviews
8.5/10
Price from
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8.4/10
Very Good
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
GGuest UserVery nice hotel! The workers there provided me and my family good services, big thanks to receptionist-Chloe, and Hridoy for making it the best experience.
ZZamri BaharudinThe best hotel in Cherating. The rooms were comfortable and clean, and the breakfast was decent. The beach was clean, and the hotel's surroundings were also pleasant.
LLAYCHEN YAPStayed at 1001 Nights Hotel Genting Highlands, Trademark Collection by Wyndham and had a great experience. I arrived very late around 4am (due to avoid Raya Highway Traffic Jam), but the customer service was excellent and the check-in process was smooth and hassle-free, which I really appreciated after a long journey.
The room was clean, cozy, and comfortable for a good rest. Even though my booking didn’t include breakfast, the overall stay was still very satisfying. The hotel has a nice atmosphere and is suitable for a short getaway in Genting Highlands.
Overall, a pleasant stay with good service. Would recommend for those looking for a comfortable and convenient place to stay.
GGuest UserThe staff was incredibly helpful, welcoming, and attentive to our request, truly elevating the hospitality experience. We were thrilled to be upgraded to a newly refurbished 2-bedroom suite, having the extra space made our stay so much more comfortable. Huge thanks to the front desk for the unexpected surprise—their hospitality is truly top-tier.
Just one small improvement - the spotlights at the street make the rooms too bright for sleep. I would suggest the hotel management to consider to install thicker black out curtains.
SSafri GhazaliOverall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
KKauthar Mkr”Stunning Views and Warm Hospitality”
I recently had the pleasure of staying at Royale Chulan Cherating for a short staycation, and it was exactly the refreshment I needed.
The View: The highlight of the stay was undoubtedly the breathtaking ocean view. Waking up to the sight of the sound of the waves right from the suite was incredibly peaceful. Whether it was sunrise or sunset, the scenery provided the perfect backdrop for relaxation.
The Service: The staff truly made the difference. From check-in to check-out, the service was top-notch. Everyone was attentive, friendly, and went out of their way to ensure we were comfortable. It’s rare to find a team that balances professionalism with such genuine warmth.
The Vibe: The villas has a unique architectural charm that feels authentic and serene. The rooms were clean, spacious, and well maintained.
IIftekhar SalamThis was my second stay at the resort, and once again, I had a great experience. The location is excellent, with beautiful surroundings, and the staff were friendly and very helpful throughout our stay.
The resort has two restaurants, although the Thai restaurant was closed during our visit. The Jetty Paya restaurant is just outside the main gate and can be easily reached by buggy. The Sarang Seafood restaurant is about 2 km from the resort, and a return taxi fare is around RM50.
Snorkeling trips to Coral Island, Renggis Island, and the marine park, as well as taxi services for going to restaurants, can all be organized through the hotel. You can also visit the marine park by taxi (suitable if traveling with senior citizens), which costs around RM100–150. Activities within the resort includes a game zone for kids, gym, pool table (4RM per game), bicycling, and kayaking. We appreciated the complimentary 1-hour bicycle ride provided by the staff.
Breakfast was decent, but it would be even better with a wider variety of options. The room includes all the necessary amenities, but could be more modernized to better match the overall resort experience. The resort provided a complimentary minibar in two of the three rooms we booked, which was a nice added touch.
Overall, it was another enjoyable stay, and I would definitely consider coming back again.
Wwan hasifWe stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
NNatGLDGood room, just average condition. Very quite in the nights, that's really needed on vacation. Actually you have everything you need. The personnel is very helpful and polite. Good and various breakfast. The place rather relaxing specially in the second part of the day when the water level is minimal.
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