Marriott Properties in Shanghai

We booked our room through Ctrip. The hotel service was excellent. The front desk staff were particularly warm and professional, and all the other service staff were very polite. Issues were resolved promptly. Moreover, the staff were highly cooperative and almost always solved problems perfectly. The room was very quiet and clean. The front desk lady even thoughtfully gave the children White Rabbit creamy candies and a welcome fruit platter!

Great service and new facilities. The room was spacious enough, clean, and had a good vibe. The housekeeping auntie was very enthusiastic, proactively asking if we needed anything when we met her in the hallway. Free parking was a big plus! 👍 After checking in, we just registered our license plate and room number at the concierge, and then entering and exiting the parking lot was hassle-free, which was very convenient. Breakfast was also good.

I stayed here for ICEFA, and it truly lives up to its reputation as a high-end hotel. The soundproofing is excellent, and the bathroom is very spacious, perfect for a comfortable soak or shower. The view from the 19th floor is also fantastic. Plus, the front desk even gave me a complimentary breakfast. Overall, everything was superb!

This new hotel offers a fantastic experience. The overall decor is elegant and grand, and the panoramic floor-to-ceiling windows provide a great view. It's clean, tidy, and soundproofed, with a well-equipped gym. Check-in at the front desk was efficient and thoughtful, and every staff member was prompt in their responses, providing gentle and appropriate service. It's ideal for those traveling by car, as public transport is inconvenient and it's quite a distance from the subway, with limited amenities in the surrounding area.

The hotel was clean and tidy overall, and the lobby was very grand. My room on the 20th floor offered an expansive view and excellent soundproofing. Kitty and another front desk staff member provided warm and attentive service, making both check-in and check-out quick and easy. Perhaps because it was the weekend, the underground parking was tight around 7 or 8 PM, while the automated multi-story parking remained empty due to its small size.

Facilities: The hotel is relatively new and overall pretty good. The pool is a highlight – not crowded and the water is clear. Cleanliness: Also quite good, no stains found in the room. Environment: Although the location is a bit out of the way (but quite close to Ueno), it's very quiet, so I slept well. Service: This is something the hotel really needs to pay close attention to. If the hotel provides shuttle bus service, then properly arranging the number of passengers and timing is the most basic requirement. Starting from the airport pickup this time, the arrangements were unclear, which led to me having to take a taxi to the hotel myself. Fortunately, the hotel handled it appropriately by arranging a car for me when I checked out as compensation. In the evening, the Disney shuttle was significantly over capacity, causing everyone to wait for half an hour before departing. The extra people were seemingly picked up by a ride-hailing service called by the hotel. Everyone booked in advance at the front desk, so why did this happen? People are tired after a full day of playing with their kids, and it's hard not to get angry in this situation. The hotel should really reflect on this!

This established five-star hotel truly delivers! The dining was the best I've ever experienced, and the hotel's service and environment were also excellent. The package deal was very good value for money.