Marriott Properties in Shanghai

Found a real gem with this hotel! It's great value for money, the ambiance is fantastic, and the stay was super comfortable. A special shout-out to Bertha at the front desk – she's incredibly thoughtful and sweet! She proactively helped us get a quiet room, and resolved any issues promptly. The breakfast was absolutely delicious, and I loved being able to pick my own blanched vegetables, noodles, and vermicelli. Plus, the lounge staff were really welcoming and friendly! My friend and I booked a river-view room, and the beautiful river scenery right outside our window was amazing. Highly recommend!

All stay good service and location 👍 Ellie, the manager also Daisy were best staff that give good services. Check in and check out fast and very smooth. Free breakfast perfectly lovely for the stay. They even give small gift when check out. Keep the good service.

I had an appointment nearby at 2 PM, so I arrived around 11 AM. There were no clean rooms available yet, so I waited in the lobby for about an hour and a half. After I finished up some work, I wanted to grab a coffee at the cafe, but it didn't open until 12 PM. The breakfast spread was excellent with a great variety! When I checked out, I accidentally left a shampoo behind, and they called me to let me know, which was great service. The doorman was also very dedicated and helped me with my luggage.

The two-bedroom connecting room at Marriott is perfect for family trips. There's plenty of space, giving each family member their own comfortable bed, and the connecting passage allows for easy interaction. Having two bathrooms means no waiting in line for the toilet or shower. The Baohua Marriott is well-maintained and looks quite new. The bedding is clean, and the duvets seem fresh. In winter, the room temperature is controlled at 22-23 degrees Celsius, which isn't too hot, and it's just right with the duvet – I slept soundly all night (some hotels set the winter temperature at 25 degrees, and you wake up in the middle of the night feeling too hot even with the duvet). Although the hotel's buffet restaurant isn't huge, it's reasonably priced and offers excellent value for money. The staff are professional and always happy to help. Overall, the Shanghai Baohua Marriott is highly recommended.

We booked this hotel after seeing their online promotions, but the actual experience was very disappointing. We arrived at 5 PM that day, only to find our room hadn't been cleaned. We were then given a different My Little Pony themed room. From 8 PM onwards, my child kept asking about the promised My Little Pony cake and room card. I repeatedly called the front desk to inquire. Despite knowing we had to wake up at 5 AM the next day for Disneyland, my child insisted on staying awake, eagerly anticipating her much-loved Pinkie Pie cake. It finally arrived at 9 PM, a very miniature cake. The front desk explained it away by saying they had too many guests that day, which I found to be a rather unconvincing excuse. Firstly, we weren't walk-in guests; our booking was made a week in advance. Secondly, online reviews clearly state that the cake and room card are usually prepared in advance. Being moved to a different themed room should not have impacted this service. Ultimately, we only received this much-anticipated service after repeatedly prompting them. Thirdly, most of the businesses and amenities surrounding the hotel have shut down, making the area feel quite desolate. This left us with no option but to order takeout, which was extremely inconvenient.

The service at this branded hotel is consistently excellent. I've booked rooms for clients here, and my company has also held annual meetings. The rooms are always spotless. This time, I forgot to ask for an invoice, but after a quick call to the hotel, they promptly issued it for me. A big thanks to Jojo for the fast and efficient service!