Hatten Hotel Melaka Reviews

Response from Property: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

Response from Property: Dear Mandy Ng,Thank you for sharing your feedback regarding your recent stay in our Junior Suite. We sincerely apologize for the disappointing experience you encountered.We are deeply concerned to hear about the cleanliness issues you mentioned, including stained furniture, a mouldy bathroom, and dusty tabletops. Please rest assured that this does not reflect our usual standards, and we have immediately addressed these concerns with our housekeeping team to ensure such lapses do not recur.Your feedback is invaluable to us as we strive to provide a pleasant and comfortable stay for all our guests. We understand the importance of a clean and well-maintained environment, and we regret that we fell short in delivering this during your visit.We would appreciate the opportunity to discuss your experience further and regain your confidence in our hotel. Please contact us directly at [hotel contact information] so we can address any additional concerns you may have.Once again, we apologize for the inconvenience caused and thank you for bringing these issues to our attention.Best regards,VC- Marcom Dept

Response from Property: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

Response from Property: Dear Guest,Thank you for your review. We're glad to hear that you found our rooms spacious and our staff helpful and friendly. We appreciate your feedback on the breakfast variety and will work on improving it. We're committed to providing a comfortable and affordable stay for all our guests and hope to welcome you back soon.Best regards,VC- Marcom Dept

Response from Property: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

Response from Property: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience with us.We are pleased to hear that you found our hotel spacious and enjoyed the decent food at the lounge. Your feedback about the overall experience being "not bad" is appreciated.Regarding the late check-out, we apologize for any inconvenience caused. Late check-out is indeed subject to availability, and while we strive to accommodate all requests, sometimes it may not be possible due to operational reasons. We regret any unhappiness caused towards the end of your stay.Please rest assured that your comments have been shared with our team for review and improvement. We value your feedback as it helps us to continually enhance our services for all our guests.We hope to have the opportunity to welcome you back for another stay in the future.Best regards, VC- Marcom Dept

Response from Property: Dear Jmccc,Thank you for sharing your feedback from your recent stay in June 2024 at our Deluxe Suite.We are thrilled to hear that you had an awesome stay overall and enjoyed our spacious rooms, comfortable amenities, and the great variety offered at breakfast. Your recommendation means a lot to us!We apologize for the inconvenience caused by the leaking ceiling above the toilet bowl during your stay. Please rest assured that we have taken note of your feedback and will address this matter promptly to ensure it does not recur.Once again, thank you for choosing to stay with us and for your kind recommendation. We look forward to welcoming you back to Hatten Hotel Melaka soon.Warm regards,VC- Marcom Dept

Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay in our Deluxe Suite. We are pleased to hear that you found our hotel comfortable and conveniently located near Jonker Street and shopping malls.We appreciate your constructive comments regarding the maintenance issues you encountered with the shower toggle and basin. Please accept our apologies for any inconvenience caused. Rest assured, we have already informed our maintenance team to address these issues promptly.It's encouraging to know that you enjoyed our breakfast offerings despite the crowd, and we're glad that the replenishment of food met your expectations.We look forward to the opportunity to welcome you back and provide you with an improved experience. Should you have any further comments or need assistance in the future, please do not hesitate to contact us directly.Best regards,VC- Marcom Dept

Response from Property: Dear Valued Guest,Thank you for your feedback and for choosing to stay with us.We sincerely apologize for the inconvenience you experienced regarding the room allocation. While we do our utmost to fulfill all requests, connecting rooms are subject to availability, and we regret that we could not accommodate your request on this occasion. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards,VC- Marcom Dept

Response from Property: ear Valued Guest,Thank you for sharing your experience at Hatten Hotel Melaka. We are delighted to hear that you appreciated our convenient location, close to malls, eateries, and Jonker Street. It's great to know that you found it easy to get around, including using Grab for further travel.We acknowledge your feedback regarding the lift wait times and Wi-Fi connectivity during peak hours. We are continuously working on improving these aspects to enhance our guests' comfort and convenience.We are pleased that you were satisfied with the room arrangements and the overall maintenance of the hotel. We look forward to welcoming you back for another stay.Best regards,VC-Marcom Dept

Response from Property: Dear Faiz Supaat,Thank you for sharing your recent experience at Hatten Hotel Melaka. We sincerely apologize for the inconveniences you encountered during your stay and appreciate your valuable feedback.We are pleased to hear that you found our hotel's location convenient and your room spacious. However, we regret that your overall experience did not meet your expectations, particularly with regards to the check-in process, service quality, overcrowding, elevator availability, and breakfast variety.Please be assured that we take your feedback seriously and will address these issues with our team to improve our services and facilities. We apologize for any inconvenience caused and appreciate your patience during peak periods.Your comments will help us to enhance the guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there is anything else you would like to share or if you have any further concerns, please do not hesitate to contact us directly.Thank you once again for your feedback and for choosing Hatten Hotel Melaka.Best regards,VC- Marcom Dept

Response from Property: Dear Valued Guest,We are deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincere apologies for the inconvenience and frustration you encountered.We take feedback seriously, and we are concerned to learn about the issues you faced, including the unpleasant smell in your room and the unsatisfactory service provided. Rest assured, we are investigating these matters thoroughly with our team to address them promptly and prevent recurrence in the future.Regarding the room change policy, we apologize if there was any miscommunication. We always strive to accommodate our guests' requests to ensure a comfortable stay, and we regret if this was not clearly communicated to you.We value your feedback as it helps us identify areas for improvement, and we assure you that we are taking immediate steps to rectify the issues you mentioned. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Warm regards,VC- Marcom Dept

Response from Property: Dear Elco,Thank you for sharing your feedback with us regarding your recent stay at Hatten Hotel Melaka. We appreciate your insights as they help us identify areas for improvement.We are delighted to hear that you found our location to be convenient and that you had a positive experience with parking accessibility. Your feedback about the link bridge to Dataran Pahlawan is duly noted, and we apologize for any inconvenience caused by the lack of lighting in that area. We will look into enhancing the lighting to improve the safety and convenience for our guests.Regarding the need to change lifts at the lobby, we apologize for any inconvenience this may have caused. We understand that efficiency and ease of access are essential for our guests, and we will explore ways to streamline this process.Your comments about amenities, cleanliness, and service have been shared with our team for further review and improvement. We are committed to providing the best possible experience for our guests, and your feedback helps us in our continuous efforts to enhance our services.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,VC- Marcom Dept