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Anytime you see feral cats in the parking lot perhaps you have made a mistake in your choice of hotel. I had to make a last minute reservation over the memorial day weekend. The residence inn was well reviewed and we chose it. Clearly was not a Marriott experience and hardly worth $300 a night The check-in was somewhat chaotic but what really welcomed us to the negative experience was the rank smell of ********* throughout the entire second floor. The first floor carpet smelled if anything worse. The room itself was perfectly clean But not at all soundproof and was rather too much of an invitation to get to know your neighbors. In these Covid days one is used to there being low staff and no housekeeping. That having been said no one ever answered the phone so when you called. We called down four towels and it rang so many times when we hung up we had actually forgotten we were still on the phone. When we went down to ask for towels they looked at us and said sorry we have no towels. The free breakfast was worth what we paid for it being that they ran out of coffee at 8 AM and we headed to the Dunkin’ Donuts next door which thankfully had not run out of coffee at 8 AM. Hard to believe given how expensive the two nights were but it does appear to be more of an extended stay for families between residences. I probably am in 30 to 40 hotels a year and this was clearly the worst experience I’ve had.

I have traveled a lot stateside and abroad. From the day I met with Julie to work out the details of our extended stay I have been continually impressed. The staff here are professional, kind, genuine and go out of their way to make sure you are comfortable and have everything you need. I love the Wednesday social hour. Maria and the crew are just so much fun and lighthearted. You feel like you’re at a family reunion with all of your favorite people. Tony always provides a lovely meal. The pride in his craft shows. It was refreshing to be in an environment where food allergies are taken seriously and accommodated without being made to feel like it is troublesome. The entire kitchen staff are just a pleasure. Thank you Erin for being so thoughtful and helpful.

This is my 2nd time staying at this hotel. The service has always been good, the staff friendly and the value excellent in my opinion. The room is large and comfortable and the complimentary breakfast was an extra bonus for me. The location was good for me as well in terms of going back and forth to Philadelphia

My mom and I stayed at this hotel for 2 weeks, and we cut our stay short due to an incident that happened at our door room. A skittish man, who apparently was not a guest at the hotel, had free access to the hallways and was standing at our door for around 10 minutes. Anyway, it was such a scary situation, and the hotel manager did not take the situation seriously after we had reported the incident three times at the front desk. On top of that, we found out there aren't any cameras in the hallway. Do they really take security that seriously as he said? The only positive thing about the hotel was the outstanding service we got from the front desk employees, such as Michael, Tammy, and Rebecca to mention a few.

The location of the hotel is great. The hotel itself is in sad need of repair which I understand will begin in late 2023. The rooms are old, we had two rooms both with broken doors to the bedroom area, torn carpet, cracked tiles, banged up furniture and the list goes on. The guest rooms are horrible designed- there is no AC supply in the main bedroom. Not sure how the hotel got away with that design. AC will cool the main area only with no air flow to the sleeping area. The pool is nice but only open until 8pm which is odd. The fitness center is adequate. Would not stay again until after renovations are complete. I am sure this review will be deleted when that happens. For now, we will look elsewhere when in the area.

Hospitality and cleanliness has taken a backseat at this establishment!! You are required to give 24 hours notice for housekeeping due to a staffing shortage. Ask yourself this, if this place has a shortage, do you REALLY think that your room will be thoroughly cleaned to prevent the spead of Covid-19? I don't think so. If protocols to ensure you have a guaranteed clean room are lessened due to staffing issues, I recommend staying at a different brand of hotel. Shame on you Hilton for allowing this practice under your watch. I was forced to check out after a 3 night stay because no one would clean my room. A 24 hour request for housekeeping at this point should be irrelevant to prevent a guest from checking out. General Manager, Scott Fisher and Assistant General Manager, Ignacio Fonseca agreed to follow this disgraceful practice. Seriously, the entire staff is operating at sub par standards. Don't waste your money or time here.

We stayed at this property for 2 nights in August. The pool was ”down for maintenance for the whole month of August” and the fire pit (one of the reasons we booked this location) was also not working at this time. It was disappointing, as we had family coming to our hotel to spend time with us and there were no amenities to use. Overall the hotel was quite dirty. The bathroom grout was black from the lack of cleaning, instead of the light original color. The elevator (only 1 worked during our stay) was filthy. On a positive note the room was spacious and updated nicely.

A very good family hotel with two bedrooms and good value for money. It is a little far from Philadelphia and takes more than 20 minutes by car. It is really only suitable for self-driving stays. There is nothing to complain about except that there are no dumbbells in the gym. Highly recommended