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We are a family of 4 people. We recently stayed in the two bedroom apartment for three nights. The apartment is new, airy and clean. There is even a balcony. We spent quality family time together in the living room at night which is priceless. It is cosy and comfortable. The apartment provides a full kitchen and a washing machine/dryer. Because Furano is in the middle of our Hokkaido trip, the washing machine helps a great deal for our clothes. There is even an air-conditioner which works well when the temperature was high in one day. A car park right in front of our apartment provides great convenience. The apartment is located in the beautiful Shimogoryo area. It is right in front of the famous dessert shop - Furano Delice. We walked around early morning and evening. The neighbourhood is pleasant and beautiful.

Gabriel and Neil made us feel at home. Nothing was too much trouble for them. Nothing! We had a sick baby upon arrival, and Neil drove us to the hospital which gave us one less thing to worry about during a stressful time. Both managers assisted us with bookings and groceries. The accommodation itself is perfect - enough space, laundry, well appointed kitchen (with dishwasher), and location is top notch. The only thing that could be improved is a self latching hinge on the drying room door, as we came back one day to an open door which puts the gear at risk. That said, the location is incredibly safe and so the risk would be extremely low. Apart from that, every aspect of this accommodation is perfect and sooooo easy for a family with children. The bedding is incredibly comfortable as well. My mother, who is in her 70s, commented also on the bedding. We will definitely be back. Thanks again, Gabriel and Neil :-D

Stayed 4N at Kaku Place over he ***** New Year. We booked two 1BR apartments on different floors as they had sold out of the 2BR units. The cosy apartment had a view of the mountain and came fully equipped with kitchen, washing machine, dryer and heated towel racks. The furnishings and fittings were well maintained but the wooden floor boards showed signs of wear and stains. The bed was on the softer side. The heating worked fine but hot water took a while to heat up. Apartment came with fast WiFi and Smart TV (great for watching Netflix). The apartment had a very small closet to hang clothes. Without cupboards to store clothes we were forced to live out of our suitcases. The apartment is located in Kitanomine town and was a 15 min walk *uphill* to the lift station. The best restaurants are all located in Furano town across the river (one way ＞JPY1000 taxi ride). Upon arrival at Kitanomine town, H2 Life provided free pickup from the bus stop. On the last day, they dropped us off at the Furano Train Station. H2 also provides us with free shuttle to the lifts each morning which worked well except for 1 day when they did not turn up. Each apartment comes with its own ski locker for us to store boots, skis, bards. One evening, my daughter could not unscramble the PIN on the locker and it took us the whole night of calling H2 HQ who would then relay the message to H2 Furano. Unfortunately nobody from H2 Furano returned our calls and the locker issue was only resolved the next day.

The facilities were good but the staff were not friendly and the service was not explained And there was a mistake in the hotel regarding check-in / out, At Trip.com, we actively took care of all the issues. Booking on this site is very reliable and I will definitely use Trip.com next time.

Pros - 1) Convenient location close to many good eateries (Kumagera, Masaya, Sennari etc), a drugmart and a supermarket. 2) Free parking (30 lots). 3) Our room (777 - where they previously filmed a Korean drama) was spacious, clean and had a great view of the surrounding mountains. 4) Service was great even though English is a tad limited. Cons - 1) TV channels are predominantly in Japanese save for BBC and 1 Chinese channel.

My family stayed this hotel for 2 nights. This was our 1st time visiting Furano. This hotel is beautifully located on the top of hill with a nice view of the area’s hills from our room. There is Lawson in walking distance if you need to grab a quick foods or drinks. Our 2bd room was spacious with full kitchen and living room. For American tourists, there is very helpful English speaking hotel staff including the general manager. All staff were very friendly and thoughtful. My family really enjoyed staying at this hotel and would like to return when we have a chance.

We had a very pleasant stay in Felix West. I had to specially give compliment to the hotel staff and service team. They are very helpful, friendly, patient and professional. Their service and attitude impressed us a lot and that would be the reason for staying at this hotel upon our next visit to Furano. We were a group of 6 and staying at 3-bedroom suite was incredibly nice and comfortable. We had certain privacy by having 3 rooms in the suite and we could also gather in the dining area. Kitchen is fully equipped. Rooms are tidy and neat with amenities. Beds are very comfy and the whole environment was very quiet, so we slept very well. There is also a cafe downstairs. We travelled by car, so quite easy to get to the hotel and there is hotel carpark. If no car, reaching the hotel would be a bit challenging. Overall, we loved and enjoyed a lot our stay in the hotel.