InterContinental Properties in Chengdu

This hotel is quite large, making it inconvenient to get in and out. Although there's a shuttle bus, sometimes the wait can be very long. The lobby is also quite far and hard to find from the entrance. One night, our food delivery was 40 minutes late, and my child was starving. The management seems a bit chaotic, and the staff's service attitude isn't great. I encountered several issues; here are two examples: 1. When checking in, we had to wait in a long line. Even though we had a child with us, the staff didn't ask if we needed to buy tickets for the Ocean Park. After checking in and leaving, we realized we hadn't bought tickets. When we went back, we were told we had to queue up again. 2. At breakfast, which was by the pool, I was queuing for wontons. I was first in line, but after cooking, the staff handed the wontons to the third person in line. When I asked why they weren't following the queue, they simply said, 'Anyone can take them,' which was baffling. On the positive side, the room was good, and it's quite convenient for visiting the Ocean Park. However, if you're not going to the Ocean Park, I wouldn't recommend staying here.

My stay at the InterContinental Century City Chengdu was absolutely fantastic, and I highly recommend it to anyone visiting or traveling in the South City area. First off, the hotel's location is incredibly convenient, directly opposite SKP, so getting around is a breeze. Public transport accessibility is top-notch. The room's cleanliness was also excellent; the king-sized bed was soft, flat, and spotless, and the dry/wet separation in the bathroom was immaculate. What truly stood out was the consistently warm and attentive service from all staff members. Housekeeping staff would greet me proactively in the hallway, the butler was helpful in resolving issues, and the concierge enthusiastically assisted with luggage. They were also patient and thorough in answering any questions I had about directions. I felt well-cared for throughout my entire stay. It's perfectly suited for both business travelers like myself and families on vacation. The hotel even offers a complimentary travel photoshoot, which I definitely want to try next time. In summary, the hygiene, service, and location were all impeccable. I will certainly choose this hotel again on my next visit to Chengdu.