InterContinental Properties in Chengdu

I was extremely satisfied with my stay at this hotel. I first stayed here 10 years ago, and I'm still amazed by it in 2026! I really love the InterContinental's ambiance – it's green and smells wonderful. The facilities are very well maintained. Some reviews mentioned older facilities, but I honestly didn't notice any significant difference; they're very functional and didn't feel outdated at all. The service was exceptional, and there was even a butler. After check-out, they called to follow up and genuinely listened to the guests' needs, making me feel truly at home. I highly recommend everyone to stay at the InterContinental, and while you're there, let the kids enjoy the water park – it's a truly perfect experience!

Is this seriously a five-star hotel anymore?? I wasn't even going to write a review, but the more I think about it, the more annoyed I get. The first picture shows the fruit platter we ate from the day before, still sitting there with stains when we came back. The second picture shows urine stains from the previous night, also still there. The kicker is, staff *did* come in to clean. I'm speechless. I get that I'm not paying 200 yuan expecting five-star service, but I still paid good money. The front desk staff always act like I owe them something. Only the doorman at the entrance was nice; every other service person was utterly terrible! Is this what happens when an old five-star hotel gets too comfortable, thinking it's a luxury brand or something? Also, my deposit hasn't been refunded, and it's been two days already. Is IHG using customer deposits as their own cash flow, seriously? Let it sit in the account for a couple more days to earn more interest, right? If you don't have money, don't run a hotel!