4F, Times Yunlai Building, 318 Huangtuling Road, Yuhua District, Changsha, Hunan, ChinaView Hotel Details
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OrangeWeek Hotel Guest Reviews
4.8/5
Excellent
607 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(607)
Positive reviews(593)
Reviews with photos/video(327)
Easy to get around(132)
Friendly front desk staff(102)
Close to metro(97)
Well designed(62)
Well decorated(44)
Nice bathtub(26)
Good audiovisual experience(21)
Luggage delivery service(3)
Negative reviews(14)
Yan
Qiuye Private Hot Spring Double Bed Room
Stayed in May 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on Jun 12, 2024
Good!!
Response from Property: 謝謝親給的好評 小店感激不盡 期待親的再次光臨 麼麼噠
Guest User
Shiguang Lianren Private Hot Spring Twin Suite
Stayed in Nov 2024
Couples
2 reviews
4.8/5
Amazing
Posted on Dec 7, 2024
Very good experience, I will come again next time I come to Changsha
So cool!
Original TextTranslated by Google
Response from Property: I am very happy to know from your message that I have left such a good impression on you. I hope you can continue to pay attention to ow in the future and tell us more about your feelings and experiences when you stay in the future. We sincerely look forward to your visit again!
Anonymous User
Shiguang Lianren Private Hot Spring Twin Suite
Stayed in Jul 2024
Family
7 reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
Love this hotel so much! The location is super convenient, just two steps away from the subway entrance, and there is Yang Yuxing's century-old noodle shop nearby downstairs. It has all the facilities and the small details are handled very considerately. The bath is very big, highly recommended
Original TextTranslated by Google
Response from Property: Such a full five-star rating really makes the store very excited. Thank you for your praise. We will continue to work hard and look forward to coming again.
Guest User
Qiuye Private Hot Spring Double Bed Room
Stayed in Jun 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jul 28, 2024
The lady at the front desk was warm and friendly, which made me feel very good. The room was clean and warm, consistent with the profile picture, and I was very satisfied. The hotel is located near Metro Line 4, making travel convenient. However, Metro Line 4 should start running around 6:30 in the morning, so friends who want to catch the high-speed train need to pay attention to the time.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our store and sharing your stay experience! Your satisfaction is the best affirmation and motivation for us. We will continue to work hard to provide you and all guests with a better stay experience!
Anonymous User
Buye Intelligent Projection Double Bed Room
Stayed in Jun 2024
Other
3 reviews
5.0/5
Outstanding
Posted on Jul 27, 2024
I really have to give this hotel a thumbs up! The location is excellent, with the bustling business district just outside the door, and everything is convenient for eating, drinking and having fun. The room is clean and tidy, with all facilities available, and even the small details are taken care of. The waiters are enthusiastic and answer all your questions, making you feel at home. I’ll choose it next time, for sure!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing a small store in the vast sea of people. Companionship is the longest confession of love. Your satisfied smile is the goal we have been pursuing. We look forward to meeting you next time. I wish you smooth work and a happy life, okay? clatter
Guest User
Shiguang Lianren Private Hot Spring Twin Suite
Stayed in Jun 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Jul 20, 2024
This room is not as big as the last one I stayed in. There is only one sink, but the style inside still impresses me. After a hot day out, I can put some hot water in the pool to soak my feet when I come back. It is so comfortable😌 The soundproofing effect of their room was quite good. We couldn't hear anything outside at all.
Original TextTranslated by Google
Response from Property: Quality and service are our goals, and your satisfaction is our greatest pursuit! Thank you for your support, welcome to come again!
Guest User
Qiuye Private Hot Spring Double Bed Room
Stayed in Jun 2024
Couples
3 reviews
4.0/5
Very Good
Posted on Aug 13, 2024
The bathtub is big, but it's so humid next to the bed that the quilt is almost wet after soaking! The lady at the front desk is very enthusiastic! The air conditioner is very windy! There is a fitness square downstairs, and the square dancing is a bit noisy at night!
Original TextTranslated by Google
Response from Property: Dear, thank you for your review of our hotel. It was the plum rainy weather in Changsha when you checked in. In addition, because our bathtub is relatively large and we put in more hot water, there is water vapor, so you may feel that the quilt will be a little damp. , but our air conditioner has a dehumidification function. The downstairs of our house is not a fitness center. Sometimes residents living nearby will go downstairs to perform square dances at night. They are not available after 8 o'clock. The store can also provide earplugs. If you come here next time, I hope you will book this hotel again, thank you again!
Guest User
Qiuye Private Hot Spring Double Bed Room
Stayed in Mar 2024
Family
1 reviews
4.5/5
Great
Posted on Apr 28, 2024
The style of the hotel room is very good. It has a projection and membership. It is very considerate. There is a small intelligent control curtain projection in the room, which is very convenient. The front desk of the hotel is very enthusiastic.
There are also many skin care products and cosmetics you can borrow at the front desk! It would be nice to introduce this part when you check in!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing our store in the vast sea of people. Companionship is the longest confession of love. Your satisfied smile is the goal we have been pursuing. The store will continue to strive to break through and do better. We will actively respond to your suggestions. Improvement, looking forward to meeting you next time, I wish you success in your work and a happy life, okay?
Guest User
Shiguang Lianren Private Hot Spring Twin Suite
Stayed in Feb 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Mar 10, 2024
The room is very spacious. I had a birthday with my family. I sent a courier in advance. The lady at the front desk helped collect the courier and delivered it to the room. My family was very happy. Special thanks. The ladies at Orange Week were very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for staying at OW Orange Week Hotel. Your appreciation and comments make Xiao O very happy. The hotel rooms are fully intelligent and have various room types. If you have the opportunity, you can come and experience other room types. I wish you a happy life.
Anonymous User
Banri Houyu Private Hot Spring Twin Suite
Stayed in Jan 2024
Family
3 reviews
2.7/5
Posted on Feb 7, 2024
The water in the two private baths booked was not hot the night before. After reporting, it was said that the water supply was at peak, so it was recommended to wait until the early morning or the next morning. However, by the next day, it was still not hot, and even cooler than the night before. . . I can only say that I suggest you take photos and check in when you come to help promote the store. If you really want to take a bath, it would be a bit ignorant to waste the boss's hot water.
Original TextTranslated by Google
Response from Property: Dear guest, hello, our baths can be used normally, but due to the extreme weather these two days, the water temperature has slowed down, and because our baths require too much water, the front desk is worried that the water temperature is not enough. The communication suggested that you use the bath later or the next morning, but you should be aware that the two large baths have been discharging hot water when the water is not very hot, causing the hot water system to trigger the setting of adding cold water. The water temperature It has not been very high, and the hot water supply is unlimited. The boss will not worry about the hot water. It is recommended that the water use time is only temporarily adjusted according to emergencies so that you can better experience our bath. Since this is the first winter that the store has experienced, and it has encountered extreme weather, we really did not expect this problem to occur. We are also working on solving this problem to avoid this situation from happening again. The store has always been adhering to the customer first In accordance with the principle, if you come to the store in advance around 10 o'clock, we will arrange check-in for you as soon as possible if the room you reserved is available. However, the other room type cannot check you in in advance because the guest has not checked out, which affects your mood. The front desk has patiently and meticulously provided solutions. If we can handle any issues raised by guests, all our hotel staff will proactively solve them for you. This hot water issue is truly a special situation and will affect your stay experience. , we are deeply sorry, and finally, I wish you a happy life~
Michelle
Banri Houyu Private Hot Spring Twin Suite
Stayed in Jul 2024
Family
1 reviews
3.7/5
Posted on Aug 7, 2024
The rooms are basically very good, but there is no refrigerator, which can be improved. The transportation is convenient, close to the subway station, and there is also laundry and drying services, which is very good.
Original TextTranslated by Google
Response from Property: Dear, thank you for choosing us. We will continue to work hard to provide good service and look forward to your visit again, okay!
Anonymous User
Zhaobai Bathtub Projection Double Bed Room
Stayed in Aug 2023
Couples
21 reviews
1.0/5
Posted on Sep 10, 2023
First, the store did not inform them of the renovations before checking in. I was woken up by the deafening sound of electric drills and hammers in the morning. Even if I went to the road, I might not be able to measure the average value of 70 decibels.
Second, the hygiene is extremely poor. After entering the door, I just wanted to pick up the water at the door to drink. I found that the second bottle was half drunk. The front desk didn't even say a word of embarrassment.
Original TextTranslated by Google
Response from Property: Hello, I am very sorry to bring you a bad check-in experience. Due to the negligence of our staff, we did not inform you of the renovation status in advance. Our renovation will last until the end of September. We also discussed the issue of mineral water with the guest room lady. Thank you for your valuable suggestions and I wish you a happy life.
Guest User
Qiuye Private Hot Spring Double Bed Room
Stayed in Nov 2023
Couples
2 reviews
4.2/5
Very Good
Posted on Dec 26, 2023
The hotel facilities and equipment are very new, it feels great to stay in, and the price-performance ratio is high! The front desk staff are very welcoming and there is always someone at the front desk to respond to any requests. It's Christmas now, and it's quick to go to Wuyi Square. It's just a few subway stops away. I've had a lot of fun in Changsha these days. I'll come back next time. It's worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of our hotel rooms and staff. We will continue to work hard and look forward to your next visit~
Guest User
Zhaobai Bathtub Projection Double Bed Room
Stayed in Oct 2023
Other
1 reviews
1.0/5
Posted on Nov 3, 2023
The hotel experience during this trip was relatively poor. The reason was that it was under renovation and had not been completed. The environment outside the hotel was relatively poor. The room by the window had poor sound insulation! The waiter was careless. He booked the wrong room for someone else in the early morning and shouted loudly at the door to the guests inside. At that time, he was only thinking about his own mistake and did not consider that it was midnight and all the guests had gone to bed. In fact, if the room was extra and the guests were upgraded, there would be unexpected surprises. , but I did not expect that since the guest was called up to change rooms, it not only gave the guest a bad experience but even woke up other guests. We need to improve our service and processing capabilities. We promise the guest in advance that the room will be taken care of, but the guest comes back after traveling. He also said that he forgot to deal with it, which is a sign of dereliction of duty. Although these two things may seem relatively minor, they do affect the guest experience.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry to give you a bad stay experience. Regarding the decoration, our hotel is located in a new building. There are indeed other owners who are renovating nearby, but the decoration of nearby floors is now nearing completion. We will also inform guests of this situation in advance. Regarding the problem of changing rooms in the early morning, it is indeed a problem with our waiters. We will conduct follow-up training to require them to work more carefully and pay attention to the way they work. Once again, I am sorry for the inconvenience caused to you. work experience, and thank you for your suggestions. I wish you a happy life~
Guest User
Qiuye Private Hot Spring Double Bed Room
Stayed in Aug 2023
Couples
2 reviews
2.2/5
Posted on Sep 24, 2023
Decoration started at 7:30 in the morning on weekends and was still being done at 11 p.m., which greatly affected rest. The hotel owner also asked the decoration team to continue the decoration on weekends without considering the tourists' rest situation. This is the first time I have encountered this situation while traveling. , and the price is a bit expensive. Hotel facilities near Wuyi Square are better and cheaper than this one.
Original TextTranslated by Google
Response from Property: Dear guests, I am really sorry for bringing you a bad check-in experience. Because the entire property is a new one, our hotel has been renovated first, and the hotel has communicated with the construction team and the property management many times. There has never been a good solution to the decoration problem, which is the responsibility of the hotel, because the hotel only has part of the 4th floor, and the upstairs and downstairs do not belong to the hotel. We can only negotiate with them. The hotel prices will be more expensive on weekends. Moreover, the hotel is newly opened, the rooms are only system-friendly, and the decoration style is more like a homestay. I am really sorry for the unpleasantness it brought to your trip. We will strengthen consultations in this regard in the future.