Posted on Apr 16, 2026
Guest User
Dear Staff of Urban Hotel Kyoto-Gojo,
Hello!
During my recent trip to Kyoto, Japan, I encountered an unexpected situation at your hotel: my insulin medication, which I carry with me, was accidentally frozen due to a storage error and completely rendered ineffective. I was very worried this would affect my health and travel plans. However, the way your hotel handled the entire situation made me feel incredibly warm and reassured in a foreign country. I would like to extend my sincerest gratitude to your hotel.
Immediately after the medication became unusable, your hotel promptly offered a sincere apology, without any excuses. You proactively helped me contact a local hospital to schedule an appointment and actively coordinated to resolve the issue throughout, instantly alleviating my panic and concern. The next morning, your hotel specifically arranged for a staff member to accompany me to the hospital, assisting me with all procedures for my appointment, obtaining a prescription, and purchasing new insulin. Their service was patient, thoughtful, and meticulous. Furthermore, your hotel voluntarily covered all expenses for the medical visit and medication purchase, completely resolving all my worries.
What could have been a troublesome incident caused by a storage error was transformed into an exceptional service experience, far exceeding my expectations, thanks to your hotel's responsible and dedicated service attitude, as well as the efficient and thoughtful follow-up. Being in an unfamiliar foreign country, with language barriers and unfamiliar procedures, it was the hotel staff's consistently thoughtful assistance that made me feel genuine care and warmth, completely dispelling my concerns.
Your hotel's customer-centric approach, the service philosophy of not shying away from problems but actively resolving them, and the staff's diligent, responsible, and friendly service attitude deeply moved and satisfied me. Once again, I wholeheartedly thank all the staff at your hotel for their meticulous help and thoughtful service. I also wish your hotel thriving business and continued success!
Sincerely,
JW
202***.16
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Price per night fromVND 812,771
Posted on Apr 25, 2026
云博This is a venerable super five-star hotel with an excellent location, though it's a bit out of the city center, making it quite inconvenient for getting to sights, attractions, and dining. However, the hotel shuttle bus to Kyoto Station is a lifesaver. The hotel was renovated a few years ago, but it still retains its 40+ years of history and luxurious decor, now blended with modern, clean design elements. Charging facilities and hygiene are excellent. I would definitely stay here again!
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Price per night fromVND 1,240,545
Posted on Jan 29, 2026
Guest UserEverything was superb with the one exception, for an onsen hotel that have one of the selling point, in room onsen bath, the water was just regular hot water, why would I need to stay at an onsen hotel with in room onsen bath if any bathtub with hot water would do? Trip.com site did not specify that it wasn’t hot spring water. But luckily there was a better room with actual hot spring water supplied to the room available for upgrade, so I spent the extra to make my stay absolutely perfectly memorable.
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Price per night fromVND 19,288,728
Posted on Jan 17, 2026
Guest UserSuperb experience in Nohga. Everything here has been curated very carefully, you can tell the people or group behind this whole hotel concept really put in so much thought for their guests.
Absolutely loved my entire stay here. I eat breakfast at their bakery every morning. Love their customisable bagels, mortadella sandwich, salted bun and cinnamon mochi donut. Chocolate mochi donut was a little too sweet. Americano and matcha latte were great.
Thoroughly enjoyed their rooftop bar every night (opens till 12am). Awesome vibes, very romantic atmosphere. Staff are sweet, gives heat packs and blankets to keep us warm. Warm cocktails are a must during winters. You can order any random cocktails and they all taste so good.
The distance from the train station to this hotel is quite a distance but I think the overall experience you get in this hotel makes the walk a worthwhile one. Def recommending this hotel to my friends who wanna come to Kyoto.
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Price per night fromVND 3,947,189
Posted on Feb 21, 2026
Guest User
The hotel's location is fantastic! The design is also very modern and forward-thinking. The front desk and concierge staff were all incredibly enthusiastic and always attentive to whether we needed any assistance. It was a very satisfying stay. We stayed in Japan for 7 nights and switched between 3 hotels, and this was by far the most satisfying five-star hotel experience!
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Price per night fromVND 4,324,408
Posted on Jul 5, 2026
Guest User
The room was quite spacious for Japan. It's not far from Kyoto Station, just a five or six-minute walk away. There's a 7-Eleven supermarket right outside. They provide small samples of Pola skincare daily. The wet and dry areas in the bathroom are well-designed and very clean. In the hotel lobby, you can help yourself to toothbrushes, disposable towels, and tea, which is very convenient. There's a hot spring bath on the tenth floor; remember to bring your own towel, or you can use the disposable ones from the lobby. The breakfast didn't change over the four days, leaning towards both Western and Japanese tastes. The matcha ice cream was a nice touch. Overall, I was quite satisfied.
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Price per night fromVND 1,454,432
Posted on Feb 15, 2026
Guest User
Located on the 2nd floor, accessible by elevator from the central square exit, this hotel is incredibly convenient. It exudes the charm of a classic, established hotel. For breakfast, there's Ogawa and Yakiniku Hiro right across the street. We also found the best value for money meal near Komero Park – picture 4 shows a meal that was only 5000+ yen! Kinkaku-ji and Kiyomizu-dera are definitely worth visiting, and the Biwako Valley ski resort was stunning. The aquarium is good too. Kyoto is a city you can easily spend 3 days exploring.
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Price per night fromVND 2,897,198
Posted on Aug 25, 2025
Guest UserOnline hotel bookings can often feel like a blind box draw, but Dusit Thani was definitely the right pick. Every staff member I encountered had an excellent attitude, the room was spotless, and even though the turndown service only provided a bottle of water, it was a pleasant and thoughtful touch. Thai brands truly excel in their service consciousness and aesthetic sense. The room itself was incredibly comfortable, and with no other guests in the public lobby areas, I thoroughly enjoyed the bliss of reading a book alone.
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Price per night fromVND 7,684,380
Posted on Mar 29, 2026
Wanglunhui
This is a long-established hotel, very close to Kyoto Station, the city's main transportation hub. The rooms are spacious with large windows that let in plenty of light. For breakfast, you have a choice of two restaurants: one is a rotating restaurant on a high floor with great views, offering a set menu. The other is a buffet on the first floor with a very rich selection. The downsides are the lack of laundry facilities, the bathroom isn't wet/dry separated, and the room lighting is a bit dim.
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Price per night fromVND 1,131,657
Posted on Feb 17, 2026
FrankafuMy main goal for this Kyoto trip was to revisit Kiyomizu-dera and Fushimi Inari-taisha, and explore Kibune. So I chose to stay near Kawaramachi, and ended up picking this Hilton. The hotel is right by Shiyakusho-mae Station on the Tozai Line. I'd recommend using the Kawaramachi Plaza exit, as it's the only one with an escalator; if you use Exit 1, you'll have to carry your luggage yourself. Technically, you can't see Honno-ji Temple's graveyard from the hotel, but it is close to the road and can be a bit noisy at night. In the mornings, there are fewer motorcycles, and Sundays are quiet – I even slept through breakfast one day! You can walk to Keihan Sanjo Station, enjoying the Kamo River along the way. If you prefer, it's also just one subway stop. It's not far to walk to Kawaramachi Shijo either, and there are plenty of dining options nearby. This time, I surprisingly opted for a breakfast and dinner package. The variety was better than at Mitsui Garden Hotel Kyoto Sanjo Premier, but they don't change their menus, so eating the same thing for three consecutive days can get a bit monotonous. As for a drawback, I'd suggest the hotel checks the elevator buttons – the static electricity is quite bad; I got shocked almost every time.
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Price per night fromVND 4,892,181