4-Star Hotels in Lombardy, Italy

Unfortunately, my stay at Glam Milano was very disappointing. The room temperature was around 27°C throughout the night, and despite air conditioning being listed as an amenity, no effective cooling was available. I contacted reception multiple times and was told the heating would be turned off, but this never happened. The room remained uncomfortably hot and made proper rest impossible. I arrived late at night after a 16-hour long-haul flight and had no realistic alternative but to stay, despite the conditions. To make matters worse, I was also required to pay an additional fee on arrival, which felt unacceptable given the circumstances. A hotel at this price point should be able to regulate room temperature properly or at least resolve issues when guests raise them. The lack of solution, combined with poor handling of complaints, significantly impacted my stay. I would not recommend this hotel to anyone who values comfort, rest, or responsive service.

My first stop in mainland Europe was Milan, and I chose this hotel. For two adults and one child, we opted for a triple room. European hotels are strict about occupancy matching the actual number of guests, so finding a triple room can be a challenge. We arrived from Milan Malpensa Airport at 6:30 AM, took a 1-hour train ride, and then walked to the hotel in less than 10 minutes – the route was very easy to find. The hotel is conveniently located, with a coffee shop across the street. We initially thought about having breakfast there, but later decided to head to the Duomo area instead. The hotel allowed us to store our luggage in advance, but early check-in wasn't possible, which is understandable. We came back around 3 PM for check-in and found that while the room wasn't large, it was well-equipped with bath towels, slippers, shower caps, and shampoo. You'll need to bring your own toothbrush, toothpaste, and electric kettle. There's a safe and a mini-fridge in the room, but the mini-bar items are chargeable. Breakfast was especially plentiful and served from 7 AM to 11 AM. Overall, we were very satisfied with the hotel, though the Wi-Fi connection was a bit tricky. One minor complaint: the bathroom light is sound-activated, which is fine when showering, but it kept going dark while using the toilet, and even clapping loudly didn't always work. The small balcony was nice, but for non-smoking tourists, it's not particularly useful.

Large rooms, friendly and helpful staff. Not too expensive. The food in the restaurant is a bit overpriced for the size of plates your getting, but the quality makes up for that. Sadly I forgot to take pictures 😅

The room was spacious, clean, and tidy. The location is very convenient, just a 10-minute walk from the subway station. The bathroom was exceptionally large, and I'd highly recommend this hotel if you're traveling with elderly companions. It's equipped with grab bars everywhere and a shower stool, making it very senior-friendly. Plus, there's a large supermarket, Li Do, just a 3-minute walk away, which is incredibly convenient.

We stayed here for two nights and booked two rooms for two people each. The rooms are functionally furnished. Everything is immaculately clean and well-maintained. The bathroom, especially the shower, is very comfortable. The beds are also comfortable, the mattresses perhaps a little too hard, but just to my taste. All four of us slept very well. The young man at the reception was very nice and helped us find a good restaurant for lunch because the hotel restaurant was closed over the holidays. He even reserved a table for us by phone. The breakfast buffet has a wide selection, by Italian standards. The staff are also very attentive and nice.

The hotel was conveniently located near the airport and the shuttle was very helpful. Room was clean but located near the elevator and an alarm went off in the middle of the night. I had a simple dinner at restaurant (chef’s choice ravioli and aperol spritz), but 2 hours later was so dizzy I could barely stand or sleep. I managed to check out at 5:00am but was very ill and had to vomit in the airport. The dizziness lasted the whole day and it was quite terrifying. I cannot say it was caused by the restaurant food, but the other travelers in my party who didn’t eat there were fine. It was a traumatic experience I hope to forget.

Second time in that hotel. Closest to Termini station, easy to travel to city centre and outside of Milan. Good choices for breakfast and quite well designed rooms

I booked four nights, and right after I made the reservation, Ctrip lowered the price of the same room type and conditions by nearly 550 CNY and refused to refund the difference. As a Black Diamond member, I felt deeply betrayed. Now, I would like to make some comments on the hotel itself. First of all, overall this hotel is quite good. The front desk staff are very polite and helpful, the room cleaning staff are also very courteous, and the breakfast is fairly plentiful. Next, I will truthfully record some flaws that I cannot accept: 1. My room for the first night was 31, located behind three elevators. Starting around 6 AM, the noise from the elevators kept me awake and prevented me from falling back asleep. It was a truly unbearable ordeal! Thankfully, the front desk changed my room for the second night; I'm grateful for the gentleman's assistance. 2. There was a dead fly by the window in the new room, which was disgusting. I took care of it myself. 3. There are two major problems in the bathroom: the towels are dirty and have a sour smell even when not in use. Also, the showerhead has a very low water flow due to limescale buildup. 4. The spotlight above the room door had fallen down, and because it was the weekend, no one was there to maintain it. It's really ridiculous. Unahotels is a hotel chain I really like, and pointing out these problems is simply hoping the hotel will improve its quality and ensure a basic level of quality for our guests.

As a frequent guest of Una Hotel, I was pleasantly surprised to be upgraded to a suite upon check-in. The lady who checked me in was incredibly friendly and helpful; I must commend her and her colleague. I chose Una Hotel because of its excellent facilities, including a separate shower and large bathtub, which I loved. The super king-size bed ensured a good night's sleep, and most toiletries are readily available upon request, something most hotels no longer offer. The secluded location allowed me to enjoy the sunshine and views from the balcony. What I loved most was the hotel's abundant breakfast, with fresh vegetables and fruits, delightful baked goods, and coffee. A friendly lady always greeted me with ”Buongiorno!” at the restaurant entrance. Una Hotel is a great choice and will likely remain one of my go-to hotels in the future. Unfortunately, my phone malfunctioned and all the photos I took during my stay are gone. So I can only express my appreciation for the hotel and staff through words. I highly recommend Una!

Great place for stay. Bus station and railway station are 5 minutes walk away. Easy to get from the airport Bergamo.