Located in Tulum, NABOA Hotel Tulum is within a 15-minute drive of Tulum Beach and Tulum Mayan Ruins. This hotel is 4 mi (6.4 km) from Playa Paraiso and 13.6 mi (21.9 km) from Xel-Há Park.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 10 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
"The room is large and the design is quite good. But the location of the hotel is not convenient to go anywhere, unless you have a car."
Featured facilities: Golf Course, Beach Volleyball, Swimming Pool
Very Good
133 reviews
8.4/10
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8,9/10
Very Good
HHajiyev ToghrulWhen i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
GGuest UserStandout was the unique rooms which are extremely private, spacious and beautifully designed along the lagoon. Personally I didn’t quite understand the ‘Butler’ concept and found some of the comms style a bit frustrating.
The other standout was the ‘Day of the dead’ celebrations. The property was decorated beautifully and very well organised. The opportunity to also participate was great as we felt emerged in the festivities. It would have been nice if the dinner package also included the face painting.
More broadly the property is set within mayakoba so you can explore the grounds including the other hotels and it was fun to explore on the bikes.
The only other thing to be aware off is also this is the more premium / exclusive hotel in mayakoba it’s still geared towards families or at least there where quite a few kids around. Finally don’t have high expectations of the beach it’s tiny and there isn’t much space.
If you want high end luxury visit Maroma.
XXindongyongyuanzaoyuxingdong1. The hotel's location is great, with bus lines R1 and R2 right outside, which is very convenient.
2. The room I booked was a bit noisy, facing the street, so you could hear cars passing by, but it was still tolerable and acceptable.
3. Breakfast was decent. They said bottled water would be provided, but there wasn't any in the room when I checked in. After calling, it took quite a while for it to be delivered. The next day, after the room was cleaned, there still wasn't any, and I had to ask for it. I'm not sure why.
4. The hotel's private beach is quite nice, and the environment is lovely.
GGuest UserOur stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.
GGuest UserOverall, I would rate this 5/10.
The resort has beautiful surroundings with lots of greenery—I'd give the environment 9/10. The pool was nice, although it extremely shallow. So you can’t swim. You just stand.
There are plenty of amenities, and on paper it's an all-inclusive resort, but that doesn't mean much if the food is disappointing.
The room was spacious and clean. When we first entered, it had a very strong chlorine smell, but apart from that, it was well maintained.
The biggest letdown was the food. The “Italian” restaurant is a 3/10. The pizza was at best disappointing, the rest of the dishes were just average. The only ice cream shop is at best 4/10—completely bland. The pizza place had a waiting time of 30min. So I couldn’t try it.
There was a moment were all places were closed. So I couldn’t have an early lunch or late breakfast. So I got some fruit (ok) and some extremely unfresh and dry burger from a bar, which I couldn’t finish.
The lunch buffet was also 3/10, honestly some of the worst food I've had ever. On the other hand, breakfast was excellent (9/10) with a great variety of options.
The drinks were another disappointment. They were extremely weak. Normally, one or two cocktails are enough for me, but here I needed four or five to feel anything, which made them seem heavily diluted.
The staff were excellent throughout the stay—friendly, professional, and helpful.
One thing that surprised me was the activities. Before going to the beach, I asked about one excursion and was told it cost $80 per person. So it seems that not every activity is included in an all-inclusive package… but charging $80 per person for a boat trip to go swimming felt excessive.
For €240 per night, I expected much better food and better overall value. The beautiful grounds and good staff weren't enough to make up for the disappointing dining experience.
GGuest UserPerfectly located on the Cancun Hotel Zone *****, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible.
The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit.
Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.
GGuest UserStaying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments.
The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app.
The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service.
On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent.
The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water.
Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest.
Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience.
GGuest User신혼여행으로 최고의 선택이라고 생각합니다...
분위기는 서양 노부부들이 휴양하러 오는 느낌이 강하고,
저희 부부 포함 한국인은 2팀 밖에 없습니다!!
계시는 모든 분들이 다 친절하시고, 팁 요구하지 않으십니다!
그리고 특히 한국인 컨시어지 제하 님이 그냥 하드캐리세요,,
택시 관련해서 좀 어려움이 있었는데 바로 도와주시고, 한국가서 처리할 수 있도록 해주시고ㅠ ㅠ
말씀 따로 안드려도 공항 밥 맛없구 비싸다고 도시락 챙겨주시고 그냥 최고십니다.. .💗
결기 10주년 되면 또 갈거에요!
GGuest UserGood review: A surprisingly wonderful stay, I'll definitely choose this place again next time!
This stay at [Hotel Name] completely exceeded my expectations. From the details to the service, everything felt incredibly thoughtful and welcoming. I absolutely recommend it with a full score!
First, the hygiene and environment were impeccable. The moment I opened the door, my eyes lit up. The room was spacious and bright, the air was fresh with no strange odors, the sheets and duvet covers were perfectly white and smooth, feeling soft and comfortable. The bathroom floor was dry with no puddles, and the sink and toilet were wiped spotless. Even the shower glass had no water stains, making for a truly reassuring stay. From the window, I could see a small garden, which was particularly therapeutic to wake up to when opening the curtains.
Second, the facilities were comprehensive and considerate. The air conditioning in the room cooled and heated quickly with very little noise, ensuring I wasn't disturbed while sleeping. The mattress was moderately firm, and there were pillows of different thicknesses to choose from; I slept for two nights without any back pain. The room also came equipped with USB charging ports, a hairdryer, and bottled mineral water. Even the toiletries were pump-style and felt high-quality – every detail showed great care.
Finally, the service was warm and efficient. During check-in, the front desk staff greeted us with friendly smiles, quickly processed our paperwork, and even proactively shared information about nearby restaurants and transportation routes. When I called the front desk midway through my stay to borrow a charger, it was delivered in less than 5 minutes. Check-out was even more efficient; verifying information and issuing the invoice was done in one smooth process. They even kindly asked if we needed help calling a taxi, showing no impatience whatsoever.
Such a hotel with great value for money and excellent service is truly perfect for travelers. I've already recommended it to friends, and I will definitely choose this place again the next time I visit this city!
GGuest UserSuperb hotel, restaurants are delicious, Asian restaurants are confusing, favorite Italian restaurant, the hotel occasionally has a buffet by the pool. Facilities are great, rooms are large, adults only, no children, great stay.