5-Star Hotels in Quintana Roo, Mexico

Very very large hotel with many stores and restaurants . There are lots of amenities but most are extra pay (which is a bit unfortunate given how much the hotel is already).

I've been to dozens of Cancun all-inclusive resorts but there is no place like Temptation. We are American Asians in our late 20's and had a total blast at this place. Vibe- high energy party vibe with sexy employees and a topless optional pool. A totally carefree and relaxed environment for couples to getaway. Food- I read mixed reviews on food, but I must say I was pleasantly surprised by the quality and options of food available! I had plenty of amazing dishes to try everyday. I loved their steak burger, octopus, shrimp cocktail, sushi and more. Drinks- also pleasantly surprised that there were a TON of choices and quality options like Don Julio, black label and more. Service- excellent service as you can expect from all inclusive hotels. I would give a shout-out to POLO who works the quiet pool bar. Everyone else was friendly and helpful too. Entertainment- yes to the SHE restaurant. Have a 5 star quality meal while watching talented dancers work the stage and pole. What an experience! Everyday in the late afternoon there is a show at the pool, and they are funny AF but very naughty. The crowd loved it and were totally down. Tips and Notes -its a naughty place. Sensual and sexual themes, smells, vibes are pervasive. There are attractive couples of all ages, many who may be open to naughty experiences together. Of course everything is up to you and everyone is respectful. But anything goes here, as long as it's in your own room. -tip everyone. It will enhance the workers life and enhance your service as well! -in bash tower balcony rooms you may see couples putting on a ”show”. We wanted to see something crazy so we booked this room and sure as heck, we saw plenty of action! -bash tower rooms give you access to the rooftop pool and hot tubs. Great for lunch and to getaway from the rowdy sexy pool. -bash night club is always poppin. It's an outdoor Vegas style club with a huge bar, led stage and amazing nightly performances from talented dancers. Don't miss it! -2 to 5 nights is sufficient here, or you might get partied out -there is a timeshare type of pitch at the beginning, we didn't do it but that's up to you. You get some freebies and there's no commitment so just depends on your time. -while there's a fair amount of younger people, the average is definitely in the 40s. I do wish there were more Asians at the resort as it skews white/Hispanic. They should make the prices on trip.com better in order to boost the Asian demographic presence. That's my only suggestion!

Standout was the unique rooms which are extremely private, spacious and beautifully designed along the lagoon. Personally I didn’t quite understand the ‘Butler’ concept and found some of the comms style a bit frustrating. The other standout was the ‘Day of the dead’ celebrations. The property was decorated beautifully and very well organised. The opportunity to also participate was great as we felt emerged in the festivities. It would have been nice if the dinner package also included the face painting. More broadly the property is set within mayakoba so you can explore the grounds including the other hotels and it was fun to explore on the bikes. The only other thing to be aware off is also this is the more premium / exclusive hotel in mayakoba it’s still geared towards families or at least there where quite a few kids around. Finally don’t have high expectations of the beach it’s tiny and there isn’t much space. If you want high end luxury visit Maroma.

This Intercontinental is really run down, so I can't recommend it based on its facilities. The sound of doors opening and closing next door or across the hall made me think someone was coming into my room. All the amenities are just so old. It's also the peak of the sargassum bloom in Cancun, and the Intercontinental hasn't been spared. Even with daily clean-ups, the beachfront is still unsightly, though the sand itself is still wonderfully fine and soft. Overall, as a non-all-inclusive hotel, I wouldn't particularly recommend it!

Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.

Overall, I would rate this 5/10. The resort has beautiful surroundings with lots of greenery—I'd give the environment 9/10. The pool was nice, although it extremely shallow. So you can’t swim. You just stand. There are plenty of amenities, and on paper it's an all-inclusive resort, but that doesn't mean much if the food is disappointing. The room was spacious and clean. When we first entered, it had a very strong chlorine smell, but apart from that, it was well maintained. The biggest letdown was the food. The “Italian” restaurant is a 3/10. The pizza was at best disappointing, the rest of the dishes were just average. The only ice cream shop is at best 4/10—completely bland. The pizza place had a waiting time of 30min. So I couldn’t try it. There was a moment were all places were closed. So I couldn’t have an early lunch or late breakfast. So I got some fruit (ok) and some extremely unfresh and dry burger from a bar, which I couldn’t finish. The lunch buffet was also 3/10, honestly some of the worst food I've had ever. On the other hand, breakfast was excellent (9/10) with a great variety of options. The drinks were another disappointment. They were extremely weak. Normally, one or two cocktails are enough for me, but here I needed four or five to feel anything, which made them seem heavily diluted. The staff were excellent throughout the stay—friendly, professional, and helpful. One thing that surprised me was the activities. Before going to the beach, I asked about one excursion and was told it cost $80 per person. So it seems that not every activity is included in an all-inclusive package… but charging $80 per person for a boat trip to go swimming felt excessive. For €240 per night, I expected much better food and better overall value. The beautiful grounds and good staff weren't enough to make up for the disappointing dining experience.

Perfectly located on the Cancun Hotel Zone *****, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit. Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.

The all-inclusive resort was quite good. The room was nice and had great views. The beach right in front was one of the most beautiful in the area and was free of sargassum (we went for a walk one day and some of the surrounding hotels had beaches covered in sargassum). What we liked least was the limited variety of food. There are four restaurants, but the food is always the same. The buffet is quite basic; we didn't use it because we didn't like much of it. The specialty restaurants aren't bad. In our opinion, they should improve this: the Italian restaurant doesn't have pizza on its menu, and the pasta sauces are watery/Mexican, even though there's little variety in Mexico. There are no quesadillas (how can that be? We tried more Mexican food before arriving at the resort than here). Breakfast at the Italian restaurant was delicious. And the salmon tacos at Flor de Sal are also delicious. We've had them every day! There's an adults-only pool with good views, which is great. You're relaxed (as long as you don't have groups of drunken kids screaming around). One problem we encountered is that people reserve sun loungers early in the morning and leave their towels there without even being at the pool. On top of that, the larger ones, with sofas and umbrellas, are reserved for VIPs, and even if they're not occupied, they won't let you use them. The staff is a 10. Very friendly and helpful. Always smiling. The gym is quite well-equipped for a hotel. On checkout day, they remove your all-inclusive bracelet when you leave your room, but you can stay in the hotel and enjoy the restaurants and services until 4:00 PM.

Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments. The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app. The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service. On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent. The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water. Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest. Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience.

My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future! Cons: Hotel is a little old, and rooms are not super clean but for this price, it's above expectations! Pros: 1. The staff is amazing! Everyone we meet has been super nice and warm to us. Especially our butlers Luis and Rodrigo, they were super attentive and went above and beyond with their service. All the staff were super nice and this is one of the reason I love this hotel. 2. The pools, bars, private beach are amazing for photos and relaxing; when we went, there were not many people so I loved the relaxed vibe. 3. The free events they hold changes everyday and are all worth going to!!! Our favorite was the fire show! Definitely attend as many events as possible, cause they are so worth it. 4. Our package also included free hydrotherapy and we literally went to this everyday when we had free time. It is a must try, so relaxing! We also had 500 hotel credit thanks to booking thru trip.com and we used all of that towards massages and they were amazing as well. 5. We chose the all inclusive option (drinks included) and tried all the restaurants. Overall the food is pretty good, and our favorite was Yama. The order of our preference: Yama, Bella, Le Blanc, Torraza, room service and Lumiere. Conclusion: Recommend!!!! We are definitely coming back!