Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
Five stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
Overall, a very pleasant stay at this hotel. The room was comfortable and well maintained. The only minor issues were that the door was a bit difficult to push open and there was a small amount of dust in the corner of the room.
The food was good, although the variety could be improved slightly. The gym and pool facilities were both very good and well kept. Aside from these small details, everything else was perfect. I would happily recommend this hotel.
The hotel is quite large and very close to the airport, a Grab taxi ride cost less than 10 MYR. The room cleanliness and facilities were average. However, the breakfast was good, and the service was excellent and very welcoming. The hotel has a swimming pool, and there are many convenient dining options nearby. Grab transportation also worked very well.
Just checked out yesterday. The location is great, and the front desk staff are highly professional. They even have nutmeg water available at the reception, and the whole hotel operates very efficiently.
I booked two premium rooms and was given sea-view rooms. Although the connecting rooms were fully booked, they still gave us rooms right next to each other.
Due to high occupancy, we had to wait until 2:30 PM to check in.
On the downside: The TV only had 15 channels, so I couldn't watch the CCTV Spring Festival Gala. Plus, the TV itself was broken with a lot of static – something unimaginable in China. Also, no matter how I adjusted the air conditioning, it remained freezing. The water pressure in the bathroom was low, and the water flow was a bit weak.
Aside from these few drawbacks, everything else was excellent. Overall, it's still a good hotel.
Finally, I wouldn't recommend coming to Penang during Chinese New Year, as most Chinese-owned shops are closed, so there's no good food to be found.
The noise was unbearable, I barely slept a wink all night and woke up with a pounding headache. They used single-pane windows, even though the frames were clearly designed for insulated double-glazing – who does that? Did they really save RM1500 on the whole renovation? Even the steel door had no weatherstripping. No office building would cut corners this badly. The noise was the only real issue; everything else was great, with complete and new facilities.
The room was nice , big and clean. I asked them to put me in a more quiet room, and they did. The whole hotel was under renovation. So there is some noise during the day.
We stayed here for a family trip and overall it was a decent experience. The room was averagely clean and acceptable for a short stay. Basic amenities were provided, and everything was functioning properly.
The overall environment of the hotel was okay, but the property feels a little old and could benefit from some renovation or upgrading. However, it was still comfortable enough for our family to rest after a long day out.
In general, it’s suitable for families who are looking for a simple and practical place to stay, though not luxury.
Really liked the hotel environment. The location is super convenient, right below Komtar. We came to watch the New Year's Eve fireworks, and after it was over, we could go straight upstairs to rest, no need to deal with crowds. The staff were also great, and the room was very clean.
Very Good
1496 reviews
8.9/10
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7.2/10
Loved the beach facing room which was like a mimi studio, with a living room, dining table.
Hotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
I booked the hotel for family members travelling to Penang. One thing that stood out is the excellent location. It is super convenient and within walking distance to many hawker centers, street food and nearby attraction. Highly recommended!
We decided to stay at this very unique hotel based on all the great reviews. And we were not disappointed. This hotel is central to so many gorgeous attractions. And even though we had originally wanted to rent one of the many city bicycles available from stations in and around Georgetown, we decided to walk instead, because the heavy traffic and construction worried us. There's just so much to see and do that we became easily overwhelmed. Again, The Loop on Leith is an excellent location that walking around and seeing the sights ends up working out very well, especially when you're avid photographers like we are. I loved the modern decor of our room with its hip and trendy vibes. A rather small room but still very functional. The bathroom is excellent with hot water and very good shower pressure. And our included breakfast buffet was delicious, although I wish there had been a little more variety. And the cooks and staff were very professional and very attentive, always making sure the buffet counter was replenished. Much of the time the breakfast buffet was quite busy. After all, this is a very busy hotel and for good reason. But still, we would easily return here to stay for a few nights. We also enjoyed the Netflix in our room and the beds were very comfortable. Excellent mini fridge and even a little sofa. And we even had a fantastic view of the city. But sometimes it can get noisy, mostly from activity from other guests. Thankfully, I always travel with ear plugs. An incredible little hotel, surrounded by so many top-notch gourmet restaurants too. The hotel has gorgeous decor and awesome personality. This is the place to stay in the heart of Georgetown.
First time staying at the Grand Ol Dame of Penang, celebrating its 140th anniversary. Stayed for 2 nights and the experience was great. Room was spacious and comfortable, facing the sea and you wake up to the sounds of crashing waves. Service was excellent. Breakfast was great, with cook-to-order char koay teow and roti canai, in addition to the standard eggs station. Hotel location was strategic, with plenty of food options a simple Grab ride away. The only thing lacking was the TV, coffee machine and fridge in the room, all of which could use an upgrade.
Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality! Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room. Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times 😊. Gym is pretty nice and had adequate equipment. Pool view is Komtar 💜 Great location. Walking distance to 1st Avenue Mall, and most places. Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
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