Hotels With Breakfast in Penang, Malaysia

2nd time visit this year. Love the location but the best is the staff who were all friendly. Maybe because of school holidays and company trips, the hotel was full occupancy. Long queue for breakfast and things were not replenished or breaking down. The next day when they left was much better. That said, still have to give my praises to the staff who worked extra hard during peak period

The hotel is quite large with convenient parking, and there are many great restaurants nearby. Some attractions are even within walking distance. If I get the chance to visit Penang again, I'll definitely choose to stay here.

The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained. However, our stay was not without faults and there are definitely some things management needs to address: - the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this. - elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards. - the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.

The hotel's design is quite industrial. The front desk staff can mostly communicate in English. The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped. Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs. There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.

Trip.com should have highlighted that on the day we checked in there was a fire drill! We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet. Air-conditioning was not working! Maintenance had to chg the filter but still it was bad. Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet. Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.

The hotel's location is convenient, with a large shopping mall nearby and several other big malls for shopping, plus plenty of dining options. However, the room size is relatively small, the lighting is a bit dim, and the soundproofing is average – you can hear the flushing sounds from next door. I hope they can improve this. Also, the breakfast selection isn't very extensive.

The hotel is refurbished - rooms are modern; bed, pillows and the room slippers are very comfortable; toiletries are aplenty and smells really good. The breakfast buffet has a variety of spread, which is really nice. The only downside are the wellness facilities which have yet to be refurbished, including the tiny swimming pool.

Everything is good except the service provided by the hotel front desk Chinese woman. She totally not suitable to work in hotel line as she is not customer oriented at all. 1. She pretended didn’t hear me talking to her asking if I can place my luggage at the hotel or if I can make early check in. She with the EXTREMELY RUDE MANNER, ask me to refer to the security guard and insisted do not have room available for early check in (even though that time is about 3pm) She don’t even want to look at the hotel guest’s face while talking to them. 2. On the next morning, when I approached her again to complaint on the noise from the lift opposite my room; she again repeated her IGNORANCE ATTITUDE. What I can see is she attempted to use her ignorance attitude to push all the guest request or enquiries to her colleague. The mentioned front desk Chinese woman whom represents the hotel image; totally should be removed for continuing spoiling the hotel brand with her RUDE attitude. Overall this hotel deserves for 5 stars rating however 2 stars remove due to this front desk Chinese woman’s unprofessionalism . (Her name tag is with 3 words Chinese name) and I think is the only Chinese staff of this hotel. This hotel location is very strategic, room size acceptable for the price paid, hotel staff (Front desk a Malay guy, an Indian girl, a Malay lady and the Security guard) are helpful and friendly.

Overall building looks tired worn aged Cons Most annoying when hotel room has NO convenient power point next to bed, so unable to charge phone whilst in bed chatting, surfing the net, finally found a power point down on skirting board by side wall where bed is tucked right up to it but not working, and has an extension from it to another power point with broken trailing cables! Wardrobe doors creaks loudly, Gym opens 8am which makes it difficult to have a workout before showering and ready for days activities. My second pet hate is when room wardrobes have only 2 hangers? Surely any sane clean person has more then two attire for a stay?? Two coffee sachets for two guests per day! No washbasin soap Long queue for breakfast Pros Good bfast option Friendly staff Free parking Convenient location Good rates Good wifi Good view from room

1. The hotel is located approximately 10 minutes from Penang Central. 2. Facilities such as the swimming pool are well maintained and remain as good as they were 10 years ago. 3. The breakfast provided is varied and appealing. 4. There are limited halal dining options around the hotel. 5. The towels had a musty smell despite appearing clean, as if they had not been properly washed.