Hotels With spa in Antalya Province, Türkiye

The room was a good size and the beds were comfortable. Housekeeping was reliable, with fresh towels and bottled water provided every day. Breakfast offered a good variety of food, and items were replenished quickly by attentive staff. Unfortunately, there were numerous flies around the dining area and on the uncovered food, which significantly detracted from the experience. Room service was generally acceptable, although the quality did not reflect the prices charged. It felt expensive for what was provided and fell short of what I would expect from a four-star hotel. The complimentary shuttle bus to the beach was a welcome benefit. Unfortunately, my positive impression of the hotel changed dramatically midway through our stay. Shortly after room service had delivered our meal, I received a phone call asking me to come to reception. I was informed that because my room service bill was approaching £100, I needed to settle it immediately as I was considered a “high-risk” guest. I found this surprising and inappropriate, particularly as I had already paid for my accommodation in full before arriving. When I attempted to pay by card, I was told twice that my payment had failed. I was then asked to use another card, which I did. When I returned to my room to eat my now cold meal, I checked my banking app to understand why my first card had supposedly failed. To my surprise, I discovered that all three payment attempts had actually been processed, meaning I had been charged three times. I immediately returned to reception and showed staff the transactions on my banking app. Despite the evidence, I was initially told the payments had not gone through, that I was mistaken, and that everything would automatically correct itself once they balanced the accounts at the end of the day. The refund did not happen. The following day I returned to reception with the same evidence. Staff apologised and acknowledged that I had indeed been charged multiple times, assuring me that a refund would be processed. However, I was repeatedly told that the matter would be dealt with by the accounts department and that it could take up to 21 days for my money to be returned. As I was checking out today, four days after the duplicate charges were made, I had still not received the promised refund or the written confirmation that I had repeatedly requested. In an effort to resolve the matter privately before leaving, I also sent a polite WhatsApp message to the hotel outlining my concerns and requesting assistance. That message received no response. Most concerning of all, during the checkout process the same member of reception staff attempted to charge me again for the very same room service bill that had already been paid and had resulted in the duplicate charges. Had I not been paying close attention, I could easily have been charged yet again. If I had been travelling on a tighter budget, having hundreds of pounds tied up because of the hotel’s mistake could have had a serious impact on the remainder of my trip. What disappointed me most was not that an error occurred—mistakes happen in every business—but the lack of urgency, accountability and communication in resolving it. Overall, there were aspects of the hotel that we genuinely enjoyed. The reception team were friendly, housekeeping was reliable, and breakfast staff worked hard. Unfortunately, the handling of this financial issue completely overshadowed those positives. I have retained screenshots of the duplicate transactions, my banking records and my communications with the hotel. This review is an accurate account of my experience. If my refund is received promptly after my departure, I will happily update this review to reflect that. However, based on my experience, I cannot recommend this hotel until it improves both its payment procedures and its handling of customer complaints.

Food was good value for the money Tell me it's good and it's next to the beach Reception was helpful

The hotel has a unique interior, which felt a bit unusual at first. The room was spacious with a comfortable bed and pillows. Outside the window is a water park, and music plays there from 10 AM to 6 PM, so it can be a bit noisy. I really enjoyed the restaurant; the food was varied and delicious, with something new for dinner every day. The staff there were very pleasant. The hotel grounds are tidy and beautiful. To get to the beach, you have to cross the road. The beach is very close, and I could always find an available sunbed. Along the coast, there's a lovely promenade with restaurants and cafes.

We stayed with two friends for 5 days. The facilities and activities were adequate. The food was very good and the staff was very attentive. I can go again.

The hotel's location was nice, but even though we stayed in a sea-view room, the windows were covered in mud. Despite telling them every morning and evening during our three-day stay, they still didn't clean them. Furthermore, they gave me the ridiculous explanation that they would clean them when the rainy season was over. It was a mediocre place, lacking quality; we weren't satisfied except for the view.

I went with my wife and it was a better place than I expected, just the location seemed a little out of place for me, other than that it is definitely a place where you can stay with peace of mind.

After our wedding, my husband and I were exhausted from the long flight and overnight bus travel. We were so touched and happy that the hotel upgraded our room and beautifully decorated our bedroom as a honeymoon service. Out of the three accommodations we stayed at in Turkey, this was the only one that decorated for our honeymoon. The staff were also very friendly. The all-inclusive package was absolutely worth every penny. However, the massages are expensive and not really worth the price. I had two massages, and the second one felt like an even bigger waste of money. The Hammam, in particular, isn't really worth getting. You could get a much higher quality and longer massage for the same price at a Korean bathhouse or a different massage parlor. Also, it was disappointing that they always cut the massage short by 5 minutes, especially considering it wasn't cheap. Aside from that, everything else was great! There are smoking areas scattered throughout, which is great for smokers but might be a bit uncomfortable for non-smokers.

Aile ve çocuklar için oldukça uygun ve güzel kaydıraklı havuzlar yemekler de gayet güzel

This review is from a Turkish speaking Tourist : Things I didn’t like : 1. The BUFFET is not worth it at all for a 5 Star Hotel = honestly it is very underwhelming, there aren’t many Turkish specialities and the desserts are truly just filled with SUGAR. The Coffee was extremely disappointing, it was essentially just hot water with a small coffee earthy aftertaste. Very disappointing for a country known for its strong coffee ! The snack bars have slushy machines that are never cleaned and don’t taste good at all. The ice-creams served in the hotel are essentially RUBBER. As a Turkish man myself, I was very shocked because our country is known for such amazing delicacies. The only great food night was Wednesday night called “TURKISH NIGHT” at the buffet, which they have every Wednesday. The rest of the week is simply generic food. 2. The staff “helping” customers book day trips and taxis is fully SCAMMING foreign customers = I asked this man to help me book a boat trip to SULUADA and he said it would cost me 60€/person. Not knowing that I was Turkish myself, he looked at my face and just wrote 60€ per person on a piece of paper and looked at me🤣 I then told him that i saw tickets on the KLOOK app at 25€ per person and he lied to me saying that I would have to pay at the boat a supplement. I tried leaving and he stopped me and said he could go down to 38€ per person 😂 so I bought the tickets on KLOOK and had an amazing day without any scams haha please don’t believe the prices from the man next to the reception. 3. The spa, the outdoor swimming pool and the fitness center all close at 8 pm. There is essentially nothing to do at the hotel after 8 😅 4. The Hotel clients is essentially made up of 90% RUSSIAN speakers haha I have never seen more Russians in my life, that’s not a truly bad thing just preparing you that the hotel really is trying to accommodate the Russian clientele as much as possible 😅 GOOD THINGS ABOUT THE HOTEL : 1. Maybe because I was a Turkish speaker = the staff (beside the lying salesman haha) was very kind, very much the Turkish warmth and inviting culture. Very much appreciated. 2. For alcohol drinkers, the bar is unlimited if you book the all inclusive pass. 3. The outdoor pool is nice. 4. The check in and checkout process is very simple, but could be also because I speak turkish. 5. There are a few little supermarkets if you want snacks like ice creams, also beautiful walking roads along the beach.

The City Live Hotel is in front of the large shopping centre Terracity, super for one night and a shopping mall in Antalya. The taxi stand is in front of the hotel and there is a restaurant, a exchange office is located right on the side street. Breakfast is in the form of a buffet and in summer you can even go to the pool and sun. The staff are friendly and helpful. In the room there is a sofa and enough room for 3 people, as there is still one single bed and a double bed available. The windows are just kippable and there is no balcony except in the Junior Suite. However, you can book a smoking room. A air conditioning is also in the room and the beds and kittens are comfortable. What was hard was that you had to wait very long for the lifts, although there are two. This hotel is ideal for a short trip, it would recommend if you have no big ideas and want it clean and comfortable and is only for shopping in Antalya.