Hotels With Spa in Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

I recently stayed at Belmont Manila Hotel and had a very pleasant experience. The location is incredibly convenient, especially if you need quick access to the airport or the nearby malls and restaurants. Check-in was smooth, although I usually have to wait a little longer before being assisted. The room was clean, comfortable, and well-maintained, with all the essential amenities, even though some parts look a bit dated. The bed and overall setup made it easy to relax after a long day.

The hotel is clean, modern, and well-maintained, and the staff are consistently friendly and accommodating. The amenities and buffet breakfast offer good value for money, though both the elevator wait times and buffet lines can get quite long, especially during peak periods like our check-in on December 24. Despite these minor inconveniences, our overall experience was very positive and I would highly recommend this hotel. One suggestion for improvement would be to offer complimentary connecting rooms for guests who book multiple rooms, as this option is not currently available on popular booking platforms like Trip or Agoda. This would make family or group stays much more convenient.

Stayed here for 2 nights and had a wonderful time. The check-in process was quick, and the staff were incredibly helpful with restaurant recommendations. My room was spotless and had a great view of the OKADA. The location is perfect—walking distance to okada and several cafes. Highly recommend for a weekend getaway!

The hotel is conveniently located about 20 minutes from the airport and offers shuttle service, which needs to be booked in advance. It's quite noisy at night due to its proximity to the main road, especially with the sound of motorbikes. I'd recommend requesting a room on the other side, away from the road. Breakfast is served on the 8th floor, but there are only about three or four dishes to choose from.

The place is clean and quiet. They changed the linens and clean the room for you everyday if you'll stay for at least 2 nights. Convenient place to stay. Breakfast is fine. It's worth it and budget friendly.

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

The staff are very accommodating. Cell signal is a challenge tho in the ground floor but they offer wifi connection if your booking for a ride. Rooms are clean. I love the automatic curtains they have. Their Lobby is located on the second floor, I was lost at first when locating it. LOL. Food were decent as well on their breakfast buffet.

Prompt reply from customer service (email)and polite staffs(as per my nephew & niece). Clean , affordable modern facility with excellent location.  Highly recommended!

We were staying on Room 212, the receptionist & the bell boy (Joric) are friendly & helpful. The room was smelt mouldy as there was no window can be opened. So we must blasted the air cond on powerful mode to reduce the mold smelt. Air cond worked good & cold but there was no blanket on the room where we stayed. The noise came from Room 213 & the chicken farm next door. As they Rooster kept crowing from 01.00 am until we checked out at 11.35am.