Where do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends
I recently visited Smugglers Hotel and had a mixed experience that I believe management should take seriously for the safety and comfort of their guests.
One of my main concerns is the lack of clear separation between smoking and non-smoking areas. While I was seated in the dining area having lunch, cigarette smoke drifted into the space, which triggered an asthma attack. This was a distressing and avoidable situation. I strongly recommend that the hotel either designates a smoking area at least 10 meters away from dining and common areas or ensures that smoking sections are completely separate and well-ventilated to prevent exposure to non-smoking guests.
Additionally, it would be beneficial for staff to have basic first aid training, including CPR. In situations like mine, having trained personnel on-site could make a significant difference in responding quickly and effectively to health emergencies.
I hope management takes these suggestions seriously and implements improvements to create a safer and more comfortable environment for all guests.
A very nice resort. Located next to the ocean so the view is very beautiful. The facility is clean and the price is affordable and reasonable. I would stay here again if I come back to Fiji. It’s 20-30mins away from Suva. I came alone but it’s a good hotel for Families too
My flight reached late at night. I checked in after 10pm. No one was there to guide or help with the luggage. Had difficulties looking for my room. Was told by an employee that my room was upstairs so had to go up the stairs with my 20kg back, 7 kg carry on and my handbag, only to be told by a guest that it was downstairs. I was frustrated and exhausted from my long flight from Australia. The guest took me downstairs to my room. Thank God for his help. The hotel was nice, except for their services, other things were good.
Best Choice in terms of value for money and to be in e local environment. This small beach ***** has excellent choice of bars and well prepared food. The hotel rooms a complete equipped and clean, but a bit worn out. We had here the last day of our stay and enjoyed the time before taking the short and perfect shuttle of the hotel to the airport.
The room was clean and comfortable. The kids were happy with the size. The kitchen was easy to use and had everything we needed. It's one of the Denarau hotels with easy access to the port, so I think it's a good choice for people staying on remote islands.
This is the pick of the airport hotels near Nadi. We have stayed in 3 different hotels on the beachside airport hotel *****. While it is not the most spectacular beach in Fiji it is certainly pleasant to be on the seaside shore and able to walk on the beach. The hotel staff were really friendly and helpful and gave us an early check in. The buffet breakfast was very good. The facilities were up to standard and clean and comfortable.
Ideal for a trans pacific layover to break the long haul flight to the USA or to have a few days chill out.
Very friendly people, very welcoming and peaceful.
Food are so delicious.
I would recommend it to anyone who wants to be free from stress to visit Duadua resort.
Unfortunately this hotel didn't feel very five star. Of the Denarau resorts, it definitely had the least impressive building, with a small and underwhelming lobby. The hotel is spread over a significant distance so requires small buggies to get around, but the path isn't big enough for both pedestrians and buggies so you're constantly having to move aside for buggies if on foot. It's a bit annoying to get around and there's no shelter on the path so it was extremely hot.
The staff were all friendly and helpful, so can't fault that. However, the housekeeping wasn't exactly stellar as we had constant problems with towels being taken and not replaced and nobody coming when we rang to ask for more. We ended up having to go find a cart ourselves to get another set. We also once were given a dirty towel, and they left a cleaning rag in the bath.
The pools are fine, it's a series of smallish ones, so no big swimming area if you want to actually swim. The pool hours are only until 7pm, and you have to return the towels by then or you get charged. The beach is a nice walk with some pretty views.
Breakfast was a bit lackluster. The coffee machine was broken most days and the coffee in the dispenser was really bad, but you have to pay extra for a barista coffee. No refrigeration of the yoghurt/cold meat left out and saw many flies on the pastries which are uncovered. Slightly limited selection of foods compared to other five star resorts.
The room was nice, faced the beach and had full kitchen/laundry facilities. But there was cosmetic damage to furniture (scratches, chips, dirt). Noisy boiler in the room too and the fan only had two speeds: really fast or barely moving. Comfy bed and decent size overall.
Overall, the hotel is okay, but needs a refresh and a bit more sparkle to feel like a luxury resort.
Yue Lai Hotel Suva is a well-appointed hotel ideally located in the heart of Suva, the capital city of Fiji, at 16 Bau Street. It is within easy reach of key attractions including the Fiji Museum and Suva Harbour, and approximately 30 minutes from Nausori International Airport. Paid airport transfer service is available upon request.
The hotel offers a selection of comfortable guest rooms equipped with air conditioning, private bathrooms, flat-screen TVs, in-room safes, electric kettles and complimentary high-speed WiFi access.
Guests can enjoy a daily buffet breakfast and authentic Chinese cuisine at the on-site Chinese restaurant, which is suitable for both casual dining and banquets. The hotel also features multi-functional meeting rooms, a business centre, spa facilities, 24-hour front desk service and free private parking.
With its convenient location, thoughtful services and familiarity with Chinese travellers’ needs, Yue Lai Hotel Suva is an excellent choice for business travellers, official delegations, group visitors and tourists exploring Suva.
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8.2/10
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GGuest UserUnfortunately this hotel didn't feel very five star. Of the Denarau resorts, it definitely had the least impressive building, with a small and underwhelming lobby. The hotel is spread over a significant distance so requires small buggies to get around, but the path isn't big enough for both pedestrians and buggies so you're constantly having to move aside for buggies if on foot. It's a bit annoying to get around and there's no shelter on the path so it was extremely hot.
The staff were all friendly and helpful, so can't fault that. However, the housekeeping wasn't exactly stellar as we had constant problems with towels being taken and not replaced and nobody coming when we rang to ask for more. We ended up having to go find a cart ourselves to get another set. We also once were given a dirty towel, and they left a cleaning rag in the bath.
The pools are fine, it's a series of smallish ones, so no big swimming area if you want to actually swim. The pool hours are only until 7pm, and you have to return the towels by then or you get charged. The beach is a nice walk with some pretty views.
Breakfast was a bit lackluster. The coffee machine was broken most days and the coffee in the dispenser was really bad, but you have to pay extra for a barista coffee. No refrigeration of the yoghurt/cold meat left out and saw many flies on the pastries which are uncovered. Slightly limited selection of foods compared to other five star resorts.
The room was nice, faced the beach and had full kitchen/laundry facilities. But there was cosmetic damage to furniture (scratches, chips, dirt). Noisy boiler in the room too and the fan only had two speeds: really fast or barely moving. Comfy bed and decent size overall.
Overall, the hotel is okay, but needs a refresh and a bit more sparkle to feel like a luxury resort.
Llp_948Overall, the hotel is beautiful and offers a very pleasant setting. The facilities are well maintained, and the atmosphere is relaxing. A special mention to the staff, who are always present, smiling, and genuinely willing to help at any time, their service is definitely a strong point of this hotel.
However, there was a significant issue regarding the room booking. I had reserved a room with an ocean view, and the photos clearly showed this. Upon arrival, I was assigned a room set far back, with no real ocean view. After speaking with reception, I was told that the photos were inaccurate and that the issue came from Trip. Regardless of whether this is the responsibility of the platform or the hotel, this situation is simply not professional and creates unnecessary disappointment.
For those specifically looking for a nice ocean view, this may not be the right place. The water itself is not particularly appealing, as it appears green and not very clear.
Access to the hotel is quite unique, as you need to take a small boat (about one minute) to cross from one side to the other, which can be a nice experience but may not suit everyone.
Lastly, if your room is located far from the reception area, you will need to rely on golf car to get around the property. Unfortunately, these are not always readily available, which can be inconvenient.
In summary, the hotel has great potential thanks to its setting and excellent staff, but some aspects, especially booking accuracy and logistics could be significantly improved.
GGuest UserThe rooms are tastefully decorated and well-equipped, and the views are absolutely perfect. The restaurant quality is also good, and watching the sunset at the fish bar was a fantastic experience. The staff are all incredibly well-trained, enthusiastic, and professional—it's not just a few individuals, but every single employee is welcoming and ready to assist with anything you need. Marriott's hotel training really shines through here. If I had to nitpick, the hotel sofas are a bit dated and starting to yellow slightly, and while the bed sheets are clean, they also show a bit of age with a slight yellowish tint. On a positive note, the bed and pillows were incredibly comfortable; I rarely sleep this well in a hotel. This is definitely a highly recommended top-tier hotel in Fiji.
GGuest UserMy overall stay was fantastic! The environment was quiet and comfortable, and the room was clean and tidy with all the amenities I needed. The service was warm and attentive, with a friendly attitude; both check-in and check-out were smooth. It was great value for money, and I felt relaxed and at ease during my stay. It was a very satisfying experience, and I'll definitely prioritize staying here again for my next trip.
JJeshminI recently visited Smugglers Hotel and had a mixed experience that I believe management should take seriously for the safety and comfort of their guests.
One of my main concerns is the lack of clear separation between smoking and non-smoking areas. While I was seated in the dining area having lunch, cigarette smoke drifted into the space, which triggered an asthma attack. This was a distressing and avoidable situation. I strongly recommend that the hotel either designates a smoking area at least 10 meters away from dining and common areas or ensures that smoking sections are completely separate and well-ventilated to prevent exposure to non-smoking guests.
Additionally, it would be beneficial for staff to have basic first aid training, including CPR. In situations like mine, having trained personnel on-site could make a significant difference in responding quickly and effectively to health emergencies.
I hope management takes these suggestions seriously and implements improvements to create a safer and more comfortable environment for all guests.
GGuest UserThis is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
JJasminlyI loved the luxurious lobby and our room with a beautiful pool view. The beach at night is stunning, especially with the fire decorations. The location is very convenient, being close to the airport, and the food is also good.
However, there were some issues. We called twice for extra towels and to replace a dirty vanity kit in our room, but no one came. Some staff also seemed to take advantage of travelers. For example, we had to wait a long time to get a refund for a drink we bought at the pool bar and could only receive it after repeatedly asking. Additionally, we tried to book an early morning taxi to the airport, but the staff claimed it wasn’t possible because taxis weren’t available at that time. Later, we saw a taxi at the hotel front dropping off a passenger. The staff then quickly came out to say she can book one now.
Overall, while the property and amenities are lovely, service issues affected our experience.
MM327818****The InterContinental Golf Resort is quite a distance from the city center and the airport. However, if you're not planning to visit the outer islands in Fiji, the InterContinental is probably the best choice. The sea views are much better compared to city hotels, making it a great place for a relaxing vacation.
The breakfast was the highlight of our stay – incredibly varied, and they were always quick to replenish everything, so there were always fresh options available.
The environment was also beautiful and comfortable. The front desk and shuttle bus service provided the best experience.
Lunch and dinner felt a bit less impressive compared to breakfast. On our last night, we got caught in a heavy downpour. The restaurant initially started to leak, and then we had to move to the middle section. We didn't even finish our meal and got wet. The drainage system seemed inadequate; the floor was quickly covered in water, and we had to brave the rain to get back to our room. We asked the restaurant to call a shuttle bus, but they said they were too busy and couldn't help, which resulted in us getting completely soaked. Our shoes were still wet the next day. I hope this can be improved. Overall, it was a good experience.
MmoeuIt takes about 2 hours to walk from the airport, so it's better to take a taxi. There is no shampoo, so you need to bring your own. There is an Indian restaurant nearby, so you won't have any trouble finding food. It seems that the security situation is not very good at night, so you will need a taxi to go out.
GGuest UserThis is the pick of the airport hotels near Nadi. We have stayed in 3 different hotels on the beachside airport hotel *****. While it is not the most spectacular beach in Fiji it is certainly pleasant to be on the seaside shore and able to walk on the beach. The hotel staff were really friendly and helpful and gave us an early check in. The buffet breakfast was very good. The facilities were up to standard and clean and comfortable.
Ideal for a trans pacific layover to break the long haul flight to the USA or to have a few days chill out.
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