Everything was perfect! The staff was kind, helpful, and extremely efficient, as always in Japan. I loved the delicious ramen served in the evening, the relaxing onsen, the peaceful atmosphere, the impeccable cleanliness, and all the extra services included. The location is also very convenient, just next to the station. I would have loved to stay more nights, but unfortunately, there was no availability. I really hope to come back!
The large public bath was very comfortable. Although the facilities are a bit old, the overall atmosphere was quiet and pleasant. The garden view was beautiful during the snowfall. However, the staff's service was a bit lukewarm, lacking the attentive attitude one would expect from a hot spring hotel. I hope this can be improved.
I couldn't get a room at my usual hotel so I stayed here.
It's right in front of Izumo Station and the shuttle bus to Izumo Airport is right in front of it.
There are convenience stores nearby, Seven and Lawson, so you won't have any trouble having dinner at a nearby izakaya.
The room was also very clean.
There was a morning newspaper service in the elevator hall.
There aren't many long-term stays, so there is no laundry, so I went to a coin laundry about a 5-minute walk away.
They do dry cleaning.
The only thing that bothered me about my stay was the shower curtain! It smelled like damp laundry, so I couldn't relax in the bathtub.
I think they're busy, so even if it's impossible to dry it properly every time, I wish they could at least make it possible to change it.
Other than that, it was really good.
Also, you take the amenities you need from the lobby up, but
It said that you can only have one per stay.
I'm a woman, and I don't do much skin care, so one pouch of lotion and cream was enough for me to use morning and night, but I think it wouldn't be enough for someone who takes care of things properly.
However, I realized that the location in front of the station is really convenient, so I'd like to visit again if I can make a reservation.^_^
When you leave the station, don't rely on Google Maps for directions as it might send you on a long detour. Instead, just turn left and the bus stop is right there. The hotel rooms are quite spacious, and they even offer hot spring services, which is a fantastic perk! The front desk staff were all incredibly friendly and helpful.
Suitenkaku was our first stay in a Ryokan. Those who want to visit Tottori, Izumo and Sakaiminato will find Matsue well located, while the Ryokan is next door to the Ichibata railway deserving the Izumo Taisha. The room was renovated and very spacious, offering a direct view to the lake. Above all, the staff was absolutely friendly and helpful. Real Omotenashi !
We are fully satisfied with our stay. Will repeat for our next stay in the area.
Very good value. Double room is spacious for two people. Bathroom is also spacious. Room, lobby, and public bath are clean. Very close to the Matsue station (less than ten minutes walking). Convenient and would return again. It wasn't super cheap when we booked, but it's definitely a case of getting what you pay for.
The hotel is in a good location, very close to Ichibata Railway Shinjiko Onsen Station, only two or three minutes' walk away. It is very convenient to take the Ichibata Railway to Izumo Taisha Shrine. The hotel rooms are large, clean and tidy. The buffet breakfast and dinner are very good, including seafood bowls. The hot springs are also good and the baths are very comfortable.
It was a good distance from the station, the large public bath was very clean, and the hygiene standards were also very good, so I would definitely like to use it again.
Hotel hot springs are good, but the charging method can be changed, because the credit card has been delivered to the deposit, and then leave the hotel to pay again, and you have to wait more than 10 days to receive a credit card refund, so it is better to pay directly with the credit card at the beginning.
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AANDREAS NUR JAHJAMatsue Excel Hotel Tokyu was our 5th hotel in this journey, and honestly, it set the bar pretty high.
The location was hard to beat — right opposite Matsue Station, and it could be easily reached through an underpass, which was especially helpful when travelling with big luggage or during bad weather.
One big surprise for us was the check-in experience. We arrived at the hotel at around 11.30am, fully expecting to leave our luggage and return later, but we were told that our room was already ready and we could occupy it immediately instead of waiting until the usual 3pm check-in time. It also seemed that they upgraded our booking to a Standard Double Room, which made the experience even better. Two thumbs up for this hotel.
Even though we had booked a Standard Single Room, the space genuinely surprised us. The room came with a queen bed and was more than comfortable for two of us. We were able to fully open our large suitcases without feeling cramped — something that is not always guaranteed in Japanese hotels.
The room layout was practical and well thought out, with a proper TV console and work desk with a chair, a single sofa with a small table, an air purifier, and a fridge. The TV model was a bit outdated, though it did not affect our stay.
The bathroom was also spacious, with a proper bathtub that allowed us to stretch our legs comfortably after long days out. The bed was very comfy, and they provided two pillows for each of us, which made our sleep even better.
Amenities and bottled water were provided at the lobby area, which we found convenient. We paid around SGD159 (JPY19,000) for two nights, and it was excellent value.
Overall, it was one of the best hotels in this journey, and we would gladly stay here again.
GGuest UserThe amenities and complimentary drinks were excellent. This was my second time staying in a capsule-type room, and I still haven't had enough experience to get a good night's sleep, but the bath and facilities were comfortable, so I would definitely stay here again if I were staying alone. There seemed to be more senior guests than I expected. For meals, I bought Nita rice balls at Chamine in front of the station and side dishes at a convenience store and ate them in the dining area of the inn. The next morning, I had breakfast at Andersen, which is also located in Chamine.
GGuest UserIt's a very small place. There are few young Japanese people. They are all local middle-aged and elderly people. The hotel staff can hardly speak English, but we can communicate smoothly by gestures. It costs about 50 RMB to take a taxi from the JR station to the hotel. There is no hotel email address when booking through Ctrip. It may also be that the hotel does not have it, so we can't contact the hotel to pick us up. We can only wait for an empty car at the station. When leaving, it is much more convenient to get a free drop-off. There is a drop-off schedule in the picture. Please tell the hotel front desk in advance.
看看山看水看雲A hotel that is convenient. There is an articial spring in the basement that closes at 1am. Good for people who have got a long day out. The bedding is clean but a bit yellowish.
Very polite and good hotel staff. They let us store the luggage for two nights while we r away and will come back to stay on the 3rd night.
GGuest UserVery good value. Double room is spacious for two people. Bathroom is also spacious. Room, lobby, and public bath are clean. Very close to the Matsue station (less than ten minutes walking). Convenient and would return again. It wasn't super cheap when we booked, but it's definitely a case of getting what you pay for.
GGuest UserVery pleasantly surprised, the room was very comfortable, the sea was outside the floor-to-ceiling window, the private soup pool was great to watch the sunset, and the minibar was free in the first round and the local sake was delivered. The dinner was great and the price was right. But there are 8 rooms that are not very good for weekends and need to be early in advance. Since there is nothing to eat nearby, it is best to book dinner on the official website, and you can make a rice ball to take away after eating rice. The breakfast is also very generous, it is Japanese style, and it is very full. The station is inconvenient to the hotel. It is best to rent a car at Izumo Station. If you take JR to Oda, you can taxi but it is difficult to take a taxi. You can let the hotel help you book a taxi.
RREI YSIt’s really a very good hotel. I didn’t expect anything from Shimagen, but from the beginning of landing at Izumo Airport, all the way to the hotel, I met very warm and friendly people. The staff of the bridge management were very enthusiastic and responsible. The design and facilities of the hotel can be said that I have lived in the top three in all Japanese hotels. The design is obviously very attentive, convenient and practical, not fancy, simple and generous, and the room is really clean. The hotel is on the right hand side of the station and the traffic is convenient. The reception staff at the front desk were not only enthusiastic and patient, but also specially printed the Chinese version of the hotel guide, moved, great praise! ! !
GGuest UserSuitenkaku was our first stay in a Ryokan. Those who want to visit Tottori, Izumo and Sakaiminato will find Matsue well located, while the Ryokan is next door to the Ichibata railway deserving the Izumo Taisha. The room was renovated and very spacious, offering a direct view to the lake. Above all, the staff was absolutely friendly and helpful. Real Omotenashi !
We are fully satisfied with our stay. Will repeat for our next stay in the area.
Ttravel with IlaEverything was perfect! The staff was kind, helpful, and extremely efficient, as always in Japan. I loved the delicious ramen served in the evening, the relaxing onsen, the peaceful atmosphere, the impeccable cleanliness, and all the extra services included. The location is also very convenient, just next to the station. I would have loved to stay more nights, but unfortunately, there was no availability. I really hope to come back!
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