Hotel with good location, newly build with spacious rooms. Great gym as well as the infinity pool at the roof deck. The staff were implacable and service minded from all over, not a negative words on the service as such. The poor part and that was really a disaster, was the breakfast, supper to be Filipino style, but this wasn’t even close. The offer was not worthy this midscale newly build hotel.
The hotel has four floors, with a small indoor pool on the first floor. Breakfast is à la carte, with various set menus available. If you exit the hotel and turn left, you'll reach a T-junction with several restaurants on both sides of the street. There's also a 7-Eleven convenience store across the road. The bathroom and shower in the room are separated by a glass wall.
The resort is about to be renovated weeks prior to our stay so you could really see some facilities are already damaged but it's understandable. I was a little bit disappointed in our room, there were molds everywhere. The curtain, tables and handle doors. We just don't want to ruin our mood so we just enjoyed the pool, the beach front and the food. The staff were really friendly and nice.
2nd time here. It’s our quick escape when we want to celebrate a milestone sa family namin. Conveniently located sa heart of Angeles City. Literal na staycation kasi we don’t need to go out to eat dinner meron room service. Kaya we ordered our food sa Cactus Smokehouse and Fortune HK Seafood Resto. Plus meron pang promo na buy 1 drink and get one free sa cafe sebastian nila. Gusto ko yung iced matcha latte there. Free buffet breakfast is decent for the price. Meron lang lang food choices dun na hindi pasok sa panlasa ko that time. Lahat ng staff dun are welcoming.
We stayed overnight for a fun run event and it was conveniently located near Clark Parade Grounds. Apart from its accessibility to other establishments, we loved how accommodating their staffs were as well as the good quality of food that they served during the breakfast buffet.
We stayed at Clarkton for one night before a transfer to Manilla and were very impressed. The photos didn't do it justice, the pool and poolside space was a lot bigger than expected and there was a gym (although basic) that we didn't know about. Everyone was very friendly and helpful - the service couldn't have been better and the food from the 24/7 restaurant was impressive with lots of options. Would definitely recommend if you need somewhere close to Clark airport
The staff are all very helpful, friendly and cheerful. The lobby area is well staffed with plenty of seating whilst you wait for taxi or trike.
The gym is small, the pool is small, the restaurant and bar area are a good size serving nice food. Sadly the breakfast was a little disappointing if you arrive to eat later than 0930. ..You can get some breakfast cooked to order.
The room was large with some good extras. Iron, ironing board, safe, slippers and gown. Tea coffee and water, kitchen area with fridge and hotplate.
Bathroom good size with complementary toiletries. Shower had good supply hot water.
I would stay here again..
The room was spotless and the bed was incredibly soft – I slept so well with no noise at all. The room amenities were complete. It's really close to the mall, which made getting around super convenient. I could walk to get food and buy necessities easily.
This is our first time at Hilton Pampanga and the ambiance is good.But the room view is not good it's dissappointing.The hotel staff was friendly but the lady in the front desk is not so.If your looking for a place far from busy place,it's good to stay at hilton.
The place is okay. It was fully packed when we arrived, so we had to wait a little before checking in. I don't think they were fully prepared for it. The hotel's prices are a bit high I know it's a holiday, but since we stayed four nights, We should have been able to get a lower rate. You might understand when you check in. I would recommend it, but maybe during a non holiday season. The hotel has two swimming pools one with a restaurant and the other on the 6th floor with a diner.
Food: Not so great I would rate it 5/10. They are often out of stock for some orders. I say this respectfully all the staff are friendly, but at least in the pool area, they are not very attentive. Most are in the bar, not paying much attention except for one guy probably half filipino and something, with light skinned, who is always at the door serving us. He’s good and deserves a 10/10 rating.
Room: It's okay, but not worth the price. The soap and shampoo are not good they are mini bar-sized. Regarding the room service, I would give the attendant “Ronnel”, I believe a 10/10. He was approachable and greeted us with a genuine smile. All activities are available, but it's better to ask directly outside the beach before approaching the hotel staff. Overall, I would give the hotel 8/10. I would come back, it's especially good for families with kids.
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146 reviews
8.5/10
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7.5/10
LLorestHotel is nice. Location is good, few steps from the beach front. Rooms are clean but may need to upgrade as some facilities are quite old. When you use the faucet in the room, it is too loud. Friendly staffs. Overall it is a good stay and will certainly come back.
GGuest UserLocation is pretty nice, close enough to airport.
A bit noisy at night, clubs all around the hotel could hear some music but not crazy.
Our room has a small family size of fridge, which is awesome! The weather in Philippine really need a lot of ice water to cool down.
(However the fridge runs loud, with water dripping sounds too, we were okay for that)
Staff were amazing, always helpful and cheerful!
Overall, very good!
Ggigi travelerIt’s my first time staying at Swissôtel Clark, and it was a great experience. The room is nice, and the food is delicious. The staff are very welcoming, and the pool is amazing definitely one of the best hotel pools in Clark!
It’s really good to be here. I’ll definitely be back soon.
GGuest UserI chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed.
While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird.
The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work.
Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice.
But hey, the bed was really comfy, everything was new and clean. The room was also spacious.
GGuest UserThe hotel is quite new and has modern look and feel. They have ample parking for guests and have reserved slots for Accor members.
The room is clean and spacious and has modern furnitures and fixtures. They have the basic amenities like smart tv, ref, separate toilet and bath, hair dryer, slippers, and shampoo and shower gel.
I love their brewed coffee which I ordered from their cafeteria near the reception area and is reasonably priced.
The hotel is just opposite the Harbor Point mall and nearby restaurants.
What I like most are the warm and friendly staff who are always smiling and make you feel at home.
However, since this hotel just opened and is not yet fully-operational, there are many rooms for improvement:
1. AC control installed in the room is not working so requested for a remote control. Not sure if the battery is fully-charged but there is delayed reaction when I change the settings like temperature.
2. I requested for a room with queen sized bed and near the elevator since my wife is a PWD but these were ignored and we got a room with two single beds and quite far from the elevator. Then requested for a room change but the room being assigned to us was at the ground floor and there was a strong smell of paint so we opted to stay at the room initially given to us. Requested to just put the two beds together to form a single but bigger bed and waited for the hotel staff to arrive but we waited too long and finished our light dinner without seeing the hotel staff. So just requested the hotel to cancel the request so we can rest already since we arrived past 8pm and we were already tired.
3. They gave a WhatsApp number to reach in case guests have requests since there are still no phones in the rooms. Tried sending a message but no quick reply. So just called the number and got an apology and feedback. Maybe they should assign someone to monitor the messages so they can respond quickly to guests.
4. We were having breakfast at our room when there was a brownout. No back up generator so we were in dark for about 10-20 minutes. Also no emergency lights in the room so we had to open the curtains to get natural light. We were supposed to check out before 12noon but since there was no power, we requested for a late checkout which was granted. Thank you.
Hope the hotel can complete all unfinished work and level up soon.
Thank you to the staff for a wonderful short stay.
LLei Miclat2nd time here. It’s our quick escape when we want to celebrate a milestone sa family namin. Conveniently located sa heart of Angeles City. Literal na staycation kasi we don’t need to go out to eat dinner meron room service. Kaya we ordered our food sa Cactus Smokehouse and Fortune HK Seafood Resto. Plus meron pang promo na buy 1 drink and get one free sa cafe sebastian nila. Gusto ko yung iced matcha latte there. Free buffet breakfast is decent for the price. Meron lang lang food choices dun na hindi pasok sa panlasa ko that time. Lahat ng staff dun are welcoming.
JJen Ng Chin YuI had a great stay at ABC Hotel in Clark. The room size is more than sufficient, providing a comfortable space to work and relax. Its location is very convenient—just minutes from Clark International Airport and right across from SM City Clark, making it easy to get around. The hotel’s facilities are also not bad, with access to multiple outdoor pools, a spa, and high‑speed WiFi that’s ideal for business travellers. The helpful staff and variety of dining options further enhanced the experience. Overall, a solid choice for both work and leisure.
GGuest UserIt’s okay. Microwave and phones not working. The grease trap smells every time we use the sink and the foul smell will fill the room and we need to spray or open the door. We stayed for 5 days, i just noticed that the staff walking by the hallway is quite noisy when they’re passing. I talked to the front desk about this and they acknowledged.
GGuest UserDont be early, dont be late!
Read carefull the reviews about time of check-in, check-out, whats included or for what you have to pay extra, what does it mean 'pool access', what does it mean way and distance to the beach ...
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