Hotels With Pools in Hunan, China

Everything was perfect and I don’t say that lightly! The girls at reception are very kind and helpful! Breakfast was excellent and had some European options! The complimentary tea was great! Location is superb and you can easily take a Didi or walk to the city centre. The washing room facilities were super handy. Room was beautiful and clean. Really recommend it! Probably the best hotel I have stayed at!

Our stay at this hotel was absolutely wonderful! 💛 From the very moment we arrived, we were met at the airport — everything was perfectly organized, comfortable, and done with great care. The staff were incredibly attentive to all our requests — they even prepared vegetarian meals for us, and we’re especially grateful to the chefs for that 🙏 If it weren’t for the hotel staff, we would have definitely gotten lost in the park — they thoughtfully planned out the entire route through all the attractions for us, making everything clear and convenient. The room itself was just amazing! 😍 It turned out to be even better than in the photos — warm floors, heated mattress pads, perfectly clean, bright, and very quiet. Everything we needed was provided, and you can really feel the genuine care for the guests. A huge thank you to the entire hotel team for your attention, kindness, and hospitality. ✨ We’ll definitely be back! ❤️

I ordered food late at night and there was no robot to deliver it to the room, so I called the front desk if they could bring it to the room. They refused and told me to get it myself. After going to the lobby I see the receptionist talking to the assistant, both of them are clearly not busy. Sure, I can get the food myself but when I'm paying the price for an Intercontinental hotel I would expect top tier service. And I've had hotel assitants bring the food to my room in chinese hotels that costs less than half the price of this one. Besides that, the hotel looked nice, and the room was good. The location is not really great if you plan to walk anywhere, but with a taxi it's acceptable. The view is pretty good if your room is facing south. Facing north (even with river view) it's not that spectacular.

Exceptional service isn't about lavish amenities, but the genuine care you feel, like being treated like family. We received a complimentary upgrade to a room with a better view, and fresh fruit was delivered daily. Whenever we had a request, the front desk manager was incredibly responsive and efficient in resolving it. A huge thank you to them! The front desk truly is the face of a hotel, and the Hilton Tianmen Mountain Garden Hotel's front desk perfectly embodies the 'guest first' service philosophy with their professionalism and warmth. This will be our top choice for future family trips, and I'll be recommending it to all my friends.

This hotel went above and beyond during my stay. Rain who first greeted us was helpful from the very beginning of the stay until the very end. The hotel provided a detailed route for the Zhangjiajie National Park and even provided transportation to the park and pick up once completed. In addition they assisted with the luggage during check in and check out. If flying or riding into Zhangjiajie, the hotel does offer setting up transportation to and from the hotel if needed at a very reasonable fee. The hotel offered a buffet breakfast and complimentary tea with the tea master, who was also amazing at making the stay feel very welcoming. Once the tea master and Rain found out it was my birthday they made my day one to remember. The tea master wrote me a congratulatory calligraphy scroll and set up a cake with Rain to be given to me as well. The hotel also offered activities every evening. On the day I was able to attend, they taught me how to make peach cookies which was so fun and delicious. The tea master also showed us how to do calligraphy while we waited for the cookies to be baked. Rain set up a Wechat with the staff where I was able to conveniently pre order dinner, which was super delicious. My favorite was the eggplant with pork. I can't express in enough words how everyone here made the stay the most enjoyable. For anyone visiting Zhangjiajie, I highly recommend staying here. I wish I could have spent more nights here to enjoy the entire resort such as the heated pool and sunset terrace.

They proactively reached out a day before my arrival to confirm my check-in time and provided the precise location, which was very thoughtful. The room is well-equipped, and the location is incredibly convenient. Right downstairs, you have direct access to Jiefang West Road, Pozi Street, Taiping Old Street, IFS, and the pedestrian street. The customer service attendant was also wonderfully attentive. I highly recommend this hotel to anyone visiting the area.

We are seasoned travellers. Having travelled to many parts of the world. We have both been to Chima before but mainly for work. I, had visited China on a vacation many, many years ago as a young man. So, this visit felt like we were visiting Chima for the very first time! Our plan was to visit the Zhangjiajie Forest National Par, 72 Wondertown and Tianmen Mountain. Wyndham Garden Hotel Tianmen Mountain hotel was first class. The staff were very helpful and always on hand to help. Though we did not encounter a fluent English speaking staff member, the use of Google Translate was more than enough to get by. Plus good old sign language! Breakfast: Is a buffet and is excellent! Lots to choose from but mainly catered towards an Asian cuisine. Location: Is excellent if visiting Tianmen Mountain. It is within walking distance (15-20min) to the Cable Car Chairlift up the mountain. 72 Wondertown is only a 15min Didi ride away. Zhangjiajie Forest National Park (Avatar Mountains) is approximately 40 to 50min car ride. So, one needs to plan for this. Which means an early start every day and can be tiring. Hotel Room: Is clean and tidy. We asked for non-smoking rooms and hot these. Rooms with a view of Tianmen Mountain were good but noisy. Particularly, if you have the window open during the night. All in all, we enjoyed our stay with Zhangjiajie Garden Tianmen Mountain hotel and we will definitely be back!

The location is fantastic! It's so convenient to go shopping downstairs, as Pozi Street is right there. Taiping Old Street is just across the road, and it's only a few minutes' walk to the Xiangjiang River to enjoy the night views. The service was also very thoughtful. Overall, it was a very pleasant stay.

As a high-end hotel boasting a prime downtown location, Grand Hyatt Changsha certainly doesn't disappoint in terms of its setting. Perched atop Hisense Plaza, with direct elevator access to the mall, it's just a short walk to Wenheyou, Pozi Street, and IFS Changsha. Whether you're exploring eateries, ticking off tourist spots, or hopping on the subway to Orange Isle or Hunan Provincial Museum, it's incredibly convenient for travelers – a real stress-reducer. However, the actual stay was riddled with issues, completely falling short of the brand's reputation: 1. **Severe lack of cleanliness:** I specifically requested a thorough cleaning when booking, only to find the previous guest's swimming gear packaging upon entering. It instantly shattered my expectations; such an oversight in details is unacceptable. 2. **Perfunctory welcome amenities:** The so-called welcome fruit consisted of just a few sad little tangerines. Compared to other hotels in the same price bracket, it felt incredibly stingy and completely lacked the sense of occasion expected from a luxury hotel. 3. **Maintenance is a sham:** The toilet made strange noises throughout the stay. I reported it promptly on the first day, but staff merely glanced at it and did nothing further. On the third day, I reported it again. Housekeeping neither investigated the root cause nor offered alternative solutions like a room change. The noise persisted until check-out day, severely impacting my comfort. 4. **Grand Club experience was subpar:** I expected this to be a value-added highlight, but the food quality was concerning, with limited choices and mediocre quality. It simply didn't meet the standards expected of a Grand Hyatt Club, which was deeply disappointing. Upon check-out, the front desk offered a small toy and other souvenirs for my child, which was a nice gesture. However, the numerous poor experiences with hygiene, facilities, and service during the stay had already eroded any goodwill, and this small compensation could hardly make up for the overall unpleasantness.

Five-star praise! This time I stayed at Wyndham, I was completely conquered by Alan's professionalism and enthusiasm! From the moment I stepped into the hotel, they patiently guided me through the check-in procedures and answered my questions with a smile throughout the entire process. They were so detailed that they even included a map with recommendations for nearby food. This thoughtfulness was really touching. They always pay attention to needs and respond very quickly. Whether it is borrowing small items or itinerary consultation, they handle it efficiently and thoughtfully. From service details to professional attitude, Alan perfectly interprets the quality of a five-star hotel! But maybe it’s because it’s been open for too short a time. There’s no laundry room and no screens on the windows, so it’s hard for people to really believe that this is a five-star hotel.