This was my third time staying at this hotel. It's good to stay in the executive room. Unfortunately, it's hard to say that it's great for the price.
The facilities and services are poor for a four-star hotel. But there's no better place to stay than here in cirebon.
Breakfast is a local meal. It is not enough for foreigners to eat.
There is a swimming pool, but I cannot swim because I cannot wear a swimsuit because it is an Islamic country. So there are no people in the large swimming pool.
The staff always smiles and feels kind.
I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money.
My ratings:
Executive Suite Design & Location: 2/10
Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently)
Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis)
Pricing (Value for Money): 5/10 (Overpriced)
View & Hotel Location: 5/10
I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.
The hotel is part of the Rancamaya Resort Fecilities, including golf court as well as villa residence. Although the hotel is not very large, it is well-decorated. Kids can have fun in the R Garden by feeding animals and playing cable taxiing. From the window, you can have an amazing view of the GUNUNG SALAK.
My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.
All your staffs are absolutely stunning and very inspiring. They are great workers they deserve more applause and honorarium.
Im in the field of hospitality industries also and I experienced an amazing feeling in your Hotel
Keep it up.. Allahumma baarik
Faisal Al Filibiny
Pullman Bandung Grand Central is one of those places that quietly reminds you what good hospitality feels like. From the moment I arrived, there was a sense of calm professionalism that made everything flow easily.
The lobby was bright and elegant without feeling distant. The staff were attentive and warm, not in a scripted way but genuinely present. That kind of energy sets the tone for the whole stay.
The room was spacious, modern, and peaceful. The bed was incredibly comfortable, the view opened to the city and the hills, and at night the lights of Bandung felt almost poetic. After a long day of meetings and movement, it was the perfect space to slow down.
Breakfast was excellent with a wide selection and a touch of local flavor. Sitting by the window with coffee in hand, watching Bandung slowly come alive, became one of my favorite moments each morning.
One of the best hotels in Cirebon with excellent facilities. They have a swimming pool, kids playground area, and fitness area. They also have cafe and bar and lounge area with life music performance. The room is really spacy especially the king bed. Thank you for providing such a wonderful services making a good memory for my family.
Shout out to the front desk staffs Firda and Jenti and everyone else for their excellent service. The location is convenient, especially with shopping and dining options nearby. Overall, a reliable 4-star hotel suitable for both business and leisure stays.
Old hotel with mall in the same building and also walking distance to mall nearby. Room was spacious, clean, with good amenities but room got cigarette smells. Sink was leaking but their technician settled it the same night. Exhaust fan in the toilet also not functioning. Reported to receptionist the next morning and everything was ok before afternoon.
Service at the restaurant was superb with friendly and helpful staffs.
Very Good
148 reviews
8.8/10
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9.1/10
Great
MMerrimerrThe hotel has a luxurious vintage vibe. It's clean, comfortable, and its facilities are great for a family staycation. The business room even comes with a bathtub, which is a huge plus! Our room was also clean, comfortable, and offered a nice view. Overall, it was a very good experience.
GGuest UserExcellent service in a wonderful hotel. Hotel is far fron Bandung city centre but it is worth the view of you are there for tranquil relaxation. Koce its fresh air on hilltop surrounding.
Service staff is attentive and makes an effort to make our stay extra special.
CChenhaishichenThe room was quite good, and I was very satisfied with the hygiene. The service attitude was excellent, and the breakfast had a good variety. We stayed in room 01, which had two glass walls, offering fantastic natural light and views. However, the motorcycle noise outside was quite loud. Booking in advance was very cost-effective.
TTantitsnI had a wonderful stay at Hotel Indigo. The hotel is beautifully designed with a very unique and stylish concept. The room was spacious and spotless, and I absolutely loved the design of the shower area it was modern and impressive.
The only downside is that the hotel is a bit far from the city’s main attractions and busy areas.
Overall, it’s an excellent place to stay if you appreciate great design and comfort.
GGuest UserTravelers w/children are not advised to stay here, especially those w/ allergies. Our room was extremely dusty, my family and I caught a cold.
The 2nd day, I asked to move rooms. They helped us! My suggestion is to vacuum every room after each guest checks out. This is because of the use of carpets.
For breakfast, everything was delicious and varied. Thank you for your hospitality.
MMonasevineThe staff very helpful and friendly i asked to upgrade my room into suite, and they provide it with the extra cost thats affordable, what need to improve is the taste and quality of their breakfast, the rice is not moist and quite hard and dried and the variety is not too much, and also you need to fixed the gym equipment you only provide 3 tools and one of them is broken
AAnonymous UserEverything is good in this hotel. Really love it a lot and strongly recommend everyone to give it a stay. Though we encountered pillow casing not clean but it was changed promptly.
We stayed at Four Points by Sheraton Bandung for 5 days and 4 nights while exploring Bandung. The hotel’s breakfast service began at 6.00 a.m., which was especially convenient and thoughtful for early-rising guests like us.
We would like to specifically compliment the restaurant manager, Mr Niwan, for his exceptional service. From the second day onwards, he remembered us and thoughtfully brewed milk tea for my husband every morning without being asked. His friendliness, attentiveness and genuine effort to meet our requests—or recommend special breakfast items on the menu—made our dining experience truly a memorable and unforgettable ones.
Having stayed at several five-star hotels across Indonesia, we can confidently say that Mr Niwan stood out. He made us feel sincerely welcomed and delivered excellent and outstanding service throughout our breakfast experiences. His professionalism and warm hospitality reflect the high standards of Four Points by Sheraton.
While all staff members were pleasant and helpful, Mr Niwan was exceptional in going the extra mile and greeting guests with a sincere smile consistently. He is definitely a credit to your team and a good example of how well Four Points Sheraton Bandung has trained and developed its staff.
Thank you for making our stay at Four Points by Sheraton Bandung feel like a home away from home. Thank you Mr Niwan for always delivering your EXCELLENT SERVICES with a smile. We truly enjoyed our breakfast experience in the restaurant.
Lastly, thank you for treating all guests with snacks and AWESOME SERVICES. It was definitely a memorable and lovely stay at Four Points by Sheraton Bandung❤️.
GguestwomanIt will be a long review for this hotel.
Location: it's not in the city center, the way to get here it could have traffic jams at certain times, with some rough patches. But if you’re looking for a quiet, peaceful place with beautiful lake views and a village vibe, this hotel is the perfect escape.
Room: since this hotel is newly built, the room is quite clean and neat. The furniture in some parts already has a dent, and the glass cup is not clean enough.
It will count in the Cleanliness part, although we see it as clean, but at some parts of furniture or amenities it needs more concern, as like the tissue box. A little suggestion from me, the hotel management needs to consider the environment of this hotel because it's too humid, so mold can be easier growing and pop up in some areas.
Breakfast & Restaurant: the breakfast is good enough, they serve indonesian food and a simple western style (toast bread). I got a chance to enjoy dinner there, and I like the fried banana.
Rate, Price, & Payment: They require a deposit of IDR 100,000 at check-in. The hotel prices are very affordable and fair for the service and facilities provided. Food prices at the restaurant are also reasonable, although some items are a bit overpriced. Unfortunately, when I checked in, the EDC machine and QRIS payment system were not working, so they only accepted cash or QRIS/bank transfers to a staff member’s personal account.
Environment & Vibes: The hotel is quiet and peaceful. During prayer times, the call to prayer (suara adzan) from a nearby mosque can be heard, but it is not disturbing. The parking area is spacious, and there is also basement parking available.
They have several meeting rooms & ballroom.
Overall, This hotel is great and value for money. You may try and experience the peaceful vibes here.
AagathadescaGood place for staycation with loved ones. As we celebrate anniversary, hotel arrange small decoration on the mirror and give us anniversary cake. Location superb good, breakfast have a lot of selections. We enjoy the evening pool bar and dinner at madcow restaurant. Price wise and would definetly come back!
RRichie BurnOverall, my stay was pleasant. The location was decent, with a few convenience stores and restaurants just a short walk away. Hotel facilities were satisfactory, and the staff were very friendly and always willing to assist when needed.
The main downside was that the rooms felt a bit dated, with visible marks and scratches on the walls. The bath towels were also of poor quality and didn’t dry you very well after a shower. Aside from that, the general facilities were acceptable, and I wouldn’t mind returning.
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