The hotel is a bit far from Sannomiya Station; you need to take a few train stops to get there, but it's very close to the nearest station. The room was spacious and the hygiene conditions were decent. The service was excellent. The hotel is divided into the Main Building and the South Building. I stayed in the Main Building this time, and I felt the facilities were a bit old. There's a FamilyMart convenience store and a few other shops on the first floor, which is convenient if you need to buy anything. The bathtub isn't fully enclosed, so water splashes out when you shower.
I booked this hotel mainly for the view, and it definitely delivered. The west-facing room looks directly out onto the Ferris wheel, making it feel like a living painting from the window. The small balcony was perfect for fresh air and enjoying the scenery.
The hotel is located within Meriken Park, offering a quiet escape while still being in the heart of Kobe. There's a free shuttle bus service to and from Sannomiya Station, and you can explore the park right outside the hotel. For shopping at Daimaru and other areas, it's about a 1 to 1.5 km walk through the park, or you can take the free shuttle bus for flexible travel.
As a long-standing landmark, the hotel has been around for years. While it has undergone renovations, the lobby and interior still retain a sense of history and age. The basic services and facilities are all fine, but nothing particularly stands out.
Considering its location and view, the weekday prices offer good value for money. However, weekend prices are a bit high, so staying during off-peak times would be more economical.
The hotel's location is excellent, just a three-minute walk to the right of Himeji Castle Station. The facilities are modern and the rooms are clean. The front desk is very luxurious with many sculptures. There's also a hot spring bath. It's a great hotel, I'll definitely stay here again next time.
Great location, right between Himeji Castle and Himeji Station. It's just one block from Himeji Station, about a 6-7 minute walk. The hotel is surrounded by shopping and dining areas, including popular old coffee shops and oden restaurants. Himeji Castle is also only about a 6-7 minute walk away, and you can enjoy it just by looking at it from the outside. The hotel is very new, and the rooms are a decent size (by Japanese hotel standards).
Great value hotel. Only 200 meters from south exit of Himeji JR. The room is clean, however the bathroom has a stinky smell. My partner said it could be the cleaning agent. If so, I recommend the hotel to make a better choice. The breakfast is simple but adequate. The free dinner provided could help if you just need something light. They have a nice salad bar.
I arrived early and the staff told us to keep the car at hotel car parking with 300yen per hour, which is cheap and let us hassle free leaving the car and start our sight seeing. When we came back to hotel at night, all the luggage was in the room. Super grateful.
Very care to kid with kid amenities.
The onsen environment is clean and looks new!
Close to JR if you travel by railway.
Complimentary noodles with Xmas style and free drinks making kid so happy for the stay!
Hotel near Arima Onsen Hotspring,Kobe47.8% of visitors choose this area
GGuest User2025.11.22
Like the quaint yet very elaborate ryokan style of living. The onsen may not be as big and fancy as in noboribetsu but it is still comfortable. I subscribed to their dinner and breakfast which was pretty good. I definitely live the wooden bathtub in my room. They have shuttle services to and from Arima Onsen region. The only complain I have is the weak wifi.
Hotel near Awaji Island,Awaji City6.9% of visitors choose this area
Aalice99****2025.11.15
The hotel's hygiene and service are excellent. It's conveniently located 100 meters from Dongpu Bus Terminal, making it easy to catch buses to attractions, though do note that bus frequencies are limited, so check the schedule in advance. On the first floor, there's a microwave, oven, and coffee machine available for guests. Right outside the hotel is a beach, but it seems uncleaned with some litter, and at night, the sea outside the window is pitch black. There's also an Aeon supermarket nearby, which is handy for buying food.
The location of Kobe Lumen Hotel is very good. It is in the city and the parking lot is easy to find. It is in the alley directly opposite the hotel and the price is reasonable. The hotel service is very good. We arrived very late and the check-in time was past, but they did not neglect us and arranged to check in immediately. When we checked out in the morning, we were 5 minutes late and they did not say anything. They were very gentle. The room was very clean and warm. The sound insulation effect was very good and suitable for living. In short, because of the comparison with the previous one, this one is simply heaven.
The only flaw is that the room is a little small. Everything else is acceptable, mainly because of the cheap price.
Very Good
199 reviews
8.4/10
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9.1/10
Great
ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
MMari(Marina)Excellent traditional-style pekan. I loved the service, cleanliness, convenient location, and spacious room. It was the best vacation in a long time! All the public onsen, shops, and cafes are nearby. The girl at dinner and breakfast was very attentive, explaining everything in detail, asking for clarification, and the service was beyond praise! We would be happy to return and would recommend it.
GGuest UserI would like to thank all the staff, especially the front desk, for their help during my stay.
There was some confusion with my booking through Trip.com. I had already paid Trip.com for accommodation and breakfast, and I did not realise at first that this was only a prepayment to Trip.com to secure the booking, and that I would still need to pay the hotel directly at the front desk, with a refund to come later from Trip.com.
Your front desk team were very patient and professional in helping me contact Trip.com and clarify the situation so that I could understand why another payment at the hotel was required. I really appreciate their kindness and excellent service.
GGuest UserThis time, I was assigned a room on the 29th floor with a mountain view, which I think offers the most beautiful scenery! What truly impresses you about Hotel Okura isn't just the hardware (though it's excellent), but the service! That kind of 'proactive' service awareness means they've already anticipated your needs and processes before you even speak. Someone greets you at the entrance, guides you with your luggage, and the flow is crystal clear. Check-in is hassle-free, with a rhythm like a well-oiled machine, yet it never feels cold. From the moment you walk in, you can clearly feel their dedication to making guests feel at home during the often-frazzling 'arrival to room' period. The room still exudes the confidence of an old-school five-star hotel, with a comfortable sense of space and meticulous details. Especially that feeling of 'settling in comfortably' is something trendy influencer hotels can't match, even though the Okura has become quite popular itself 😝. But it still holds up to repeated stays and contemplation. The bedding, soundproofing, and cleanliness are top-tier, the kind where you can immediately relax once you're back in the room. What's even more impressive is that the Okura's excellence isn't just about one specific point, but about 'never dropping the ball.' The staff don't overdo it, but they're always there when you need them, and they never disturb you when you don't. The phrase 'subtle yet pervasive' perfectly describes this hotel. Kobe Okura doesn't make you think 'wow, it's so new and luxurious,' but rather, it shows you what the standard of a five-star hotel truly is. My only small regret is that the dessert shop is under renovation, and the previous Okura-owned supermarket has been replaced by a FamilyMart.
GGuest UserBeautiful property, would absolutely stay here again. Staff were really friendly and nice, bedroom was modern and well equipped, parking available and within a few minutes walk of the harbour where the boats leave for Naruto Whirlpools.
GGuest UserI'm fairly certain this hotel used to be the Daiwa Royal Hotel. I've stayed here many times before, even under its previous name, but this was my first visit since the rebranding. Considering the high price, the amenities provided were quite basic. On a positive note, the complimentary drinks and snacks were a nice touch.
The most significant disappointment was the 50-minute wait for breakfast. Had this not been an issue, my stay would have been far more satisfactory. During peak times, such as the busy summer holiday season, I strongly suggest they consider expanding the breakfast area or increasing its capacity. Despite the wait, the breakfast itself was absolutely fantastic. Unfortunately, this lengthy delay significantly impacted our sightseeing plans for the day.
LL W CI found the rooms surprisingly spacious and comfortable for Japan, easily accommodating my needs with great lighting and bedding. I was impressed by the excellent cleanliness and appreciated the professional, English-speaking staff who helped me with local tips and luggage. While I enjoyed the convenient facilities like the private bath areas and free amenities, I did notice some areas where the hotel could update older fixtures or be more consistent with daily maintenance.
GGuest UserHotel service was good. Dinner and breakfast was provided as part of the stay. Food was good for the stay since there are not much options for food at Arima. Most shops are closed by afternoon. Though the hotel is old but it’s renovated (except for the old wooden cupboard) which made the stay more pleasant. Onsen is indoor and small so will need to go at hours with lesser people.
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
JJugenshimaosuiAlthough this is an older five-star hotel, the lobby is spacious and features the traditional five-star amenities, which are well-maintained and appear very clean. The hotel is conveniently located right next to the Shinkansen line. It was raining on the day we arrived, but there's a covered walkway directly from the Shinkansen to the hotel, so we didn't get wet, which was very handy. Check-in was quick, and the staff were friendly. They even informed us about ongoing exterior renovations, mentioning that workers might be passing by at certain times. It turned out to be work on an annex, quite far from our room, but I appreciated the heads-up. We booked a twin-bedded city view room, which was very large and even had a capsule coffee machine, though I couldn't use it as I don't drink coffee. The staff cleaned our room thoroughly every day. For breakfast, you can go to the buffet restaurant on the 4th floor, which offers a good variety of Japanese and Western dishes. The staff there were also very attentive, reminding guests around 10:00 AM that the last seating was at 10:30 AM. Alternatively, you can opt for a set menu on the 5th floor. This is served in a restaurant where the staff wear kimonos and are equally friendly. We had three breakfasts in total and chose the set menu one day; it was simple but tasty. Right next to the hotel is the Herb Garden, which is easily accessible by cable car. A short walk down from there, there's a glass house resembling an indoor rainforest. We enjoyed afternoon tea in a café inside while listening to a piano and violin performance. The hotel is just one subway stop from Sannomiya. It's also easy to walk to the Kitano-cho (Ijinkan Street) area and then to Sannomiya. My only minor complaint was that our room was quite close to the elevator; I would have preferred a room further away. The hotel also offers a direct bus service to Kansai Airport, but it only runs twice a day, at 11:00 AM and 2:30 PM. Since we missed the 11:00 AM bus, we took the subway one stop to the Sannomiya Bus Terminal, which is diagonally opposite Hankyu, where buses run every 20 minutes – also quite convenient.
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