For the hotel
That they had everything we needed
For the hospitality
Every person you meet all to cheering with you and willing to help you
Marcus help us to set up a nice tour which we enjoyed so much for Dart river experience
I was shocked downstairs and thought it was a residential building, but when I came in, I was suddenly enlightened. There are not a few rooms in the hotel, very boutique. The interior decoration is the common standard of domestic high-end hotels, not amazing, but the view from the terrace is amazing, Jacuzzi is a plus
Among the three Rosewood hotels in New Zealand, Rosewood Matakauri is the most conveniently located in the popular Queenstown, about 7 kilometers from the center of Queenstown to Glenorchy. Matakauri is known as a mountain lakeside resort. Facing the lake, it is quiet and elegant. It is surrounded by the three famous peaks of Queenstown and has excellent privacy. The hotel has excellent hardware and software, all customer service is warm and friendly, and the rooms have been upgraded to lake view suites. Dinner is served in a la carte format, and the cooking is excellent. If the breakfast can be as good as the dinner, it will be even more perfect. The wonderful experience here makes me look forward to the next two Rosewood hotels. Special thanks to Ctrip butler Zi Peng for his professional assistance when there was a little problem with the booking of the like order.
Clean and tidy, warm service. The hotel is small with only nine small houses, good privacy. There is Ms. Bella who speaks Chinese, very warm. The hotel can pick you up in the town, and a taxi from the town is only about 15 yuan. It is a very good hotel suitable for vacation, lying flat in the hotel. The weather has been bad these days, and I only saw the stars in the sky one night. Anyway, it is a very good resort hotel.
Environment: The most important thing is the environment. It is right in the center of Queenstown. Open the window and you will see the largest lake.
Facilities: There is a small happy hour living room with many Chinese elements and a wide variety of wines.
Hygiene: Hygiene is okay, but water easily flows out of the bathing area
Service: The young lady who received me in Queenstown on the first day was very enthusiastic.
The hotel is located in a area called ” Kevin Heights' which is near the airport but opposite to the Queenstown city. However, the hotel is built as it own resort, it is very pleasant to be away from those tourist spot full of hotels and accommodations. If you look for a holidays like a retreat and quiet time, this hotel is your choice.
The hotel is full of facilities like indoors swimming pool, restaurant and bar with lake view, lot of self-service parking spaces (you need to pay for $4 NZD per hour or $16NZD for a day parking). The breakfast at the restaurant with the lake view that really give you a fresh start of a day before you are heading off to your adventures.
By the lake side you can go for a walk anytime you want is a very pleasant activities or you can order your water taxi from the front desk that will take you to the downtown of Queenstown. It is also treat yourself as a cruise trip on the Wakatipu lake.
Besides a late check in, room was comfortable, clean and tidy, just in bath room in the bath there was some mold which found on my last day, which explained the smell. Was only minor but needs a good scrub in between the tiles in the bath. Still recommend though as good location and facilities and staff are friendly. About 15 minute walk to town centre, or $10-11 uber each way.
The hotel charged service fees and forcibly deducted money from the credit card.
Our family had dinner at the hotel. The hotel waiter thought we were foreigners and didn’t speak good English, so the bill was wrong. After we checked the prices one by one, they changed it.
Great stay! Love the service provided by the concierge staff upon our arrival, did not manage to catch his name but he was fantastic! He was detail oriented and sincere with his service. Especially after a long drive up to Dunedin, he made sure we were well taken care of :)
Room booked was quite tiny, so not recommended to book this room type if you are travelling with big luggage. Room was also quite perfumed - which would've been better if it was much more subtle.
I rarely give hotels bad reviews, and first, I must commend the hotel staff; their service, attitude, and professionalism were outstanding. However, on the very first night of our stay, we encountered several issues:
1. The bathroom exhaust fan was broken. It took until the third day to get it fixed after we reported it. Queenstown gets very cold in winter, so having to leave the bathroom door open for ventilation was truly unpleasant and significantly impacted our experience.
2. The shower pressure was extremely low, and it came with a very loud, high-pitched noise. Taking a shower became a genuinely frustrating experience.
3. The back of the air conditioning unit emitted a green light, positioned right above the head of the bed. This kept me awake all night. It only improved after staff taped it over the next day.
4. Additionally, there were stains on the sofa.
On the positive side, the scenery was excellent, and the complimentary parking was very convenient. However, be aware that if your room is below the 3rd floor, the view will be obstructed (this is important to note). The Airbnb we moved to afterwards offered even better views at a lower price, and even had basic cooking facilities like a stovetop and microwave, allowing us to prepare our own meals.
Overall, this experience was absolutely not worth the price. The hotel offered no compensation, and the room was quite small. I definitely wouldn't recommend staying here.
Amazing
228 reviews
9.4/10
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EEphywoldI had 3 night Copthorne Hotel and Resort
Queenstown Lakefront the room is clean and basic the bed comfortable l had a good sleep the room to big even had a good seating area coffee tea in the room TV had variety of choices however the bathroom that not that great they need to get rid of that bath basin I am not sure what is purpose? The shower curtain so cheap common if you charge your guests a top dollars you can afford a decent shower curtain it New Zealand not a 3rd world country. All the Wi-fi so terrible even basic email take time to download also what is deposit for if you don't have any minibar in the room? I think all those can improve a good management I had pizz one night taste good anyway this Queenstown accommodation always in short that way they don't care still a good place to crush a big hot two.
GGuest UserThis hotel offers excellent service and boasts new facilities. The rooms are incredibly quiet, ensuring a very comfortable night's sleep. I highly recommend staying here when you visit New Zealand. The amenities are comprehensive, and the self-check-in and check-out process is very smart. It's definitely a top choice for accommodation during your travels.
KKhoThe place is spacious and the location is excellent. It is right next to the main road. After watching the little penguins, you can buy fast food nearby before returning to the hostel. The room is spacious and there are staff on duty at night. You can park at the door, which is very convenient
Ssuper酷酷鴨Stayed here for two days in a row. The location is very good. I chose it because the introduction said there is free parking. Currently, this youth hostel has 3-4 parking spaces in front of the door, first come first served. Otherwise, you need to go to Hamilton Road to find one (which is often full). You need to bring your own shower gel and shampoo, which is not very convenient. Other than that, I can give it a very high score. The youth hostel has cooperation discount codes with some attractions, you can ask the front desk to get them. If you are traveling alone, I still recommend them.
YYoyo CHThis is my second time booking this place. Definitely my first choice when coming to Queenstown. It’s close to Queenstown airport in Frankly, 20min drive from the busy and crowded Queenstown.
Restaurants and supermarkets are in walking distance (1-1.5km, though you wouldn’t want to walk in freezing weather).
The rooms overlooking the mountains have superb view.
Hotel parking lots are limited.
GGuest UserParking is not free. Hotel breakfast was average. The location was great and staff were friendly. Room was spacious and comfortable and very clean.
Ssuki_zhuangThe hotel's breakfast times are very strict. Five families stayed here, and one of them arrived for breakfast at 10 AM only to be denied entry. This meant we missed out on the pre-paid breakfast, which was a significant loss. I would not recommend the breakfast at this hotel; it's much better to head to the city center for some bread and milk, as the hotel's breakfast is truly mediocre. It was, in fact, the worst breakfast I've had during my 15 days in New Zealand.
The hotel itself is pleasant, and its location isn't too far from the city center, which would be acceptable if you're not traveling with kids. However, for us, with children, it was genuinely tiring because parking in the city center is neither convenient nor cheap.
While the hotel's overall environment and cleanliness were good, one minor inconvenience was the old-fashioned, fixed showerhead that couldn't be detached. All in all, this hotel is not very convenient for families with young children.
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