For the hotel
That they had everything we needed
For the hospitality
Every person you meet all to cheering with you and willing to help you
Marcus help us to set up a nice tour which we enjoyed so much for Dart river experience
Very good, the first tier hotel in Queenstown, well-deserved, very comfortable. But it doesn't work. Overall, I still think the price is a little expensive, it should be better if it is off-season.
Among the three Rosewood hotels in New Zealand, Rosewood Matakauri is the most conveniently located in the popular Queenstown, about 7 kilometers from the center of Queenstown to Glenorchy. Matakauri is known as a mountain lakeside resort. Facing the lake, it is quiet and elegant. It is surrounded by the three famous peaks of Queenstown and has excellent privacy. The hotel has excellent hardware and software, all customer service is warm and friendly, and the rooms have been upgraded to lake view suites. Dinner is served in a la carte format, and the cooking is excellent. If the breakfast can be as good as the dinner, it will be even more perfect. The wonderful experience here makes me look forward to the next two Rosewood hotels. Special thanks to Ctrip butler Zi Peng for his professional assistance when there was a little problem with the booking of the like order.
I wonder how many Chinese people have stayed at this treasure hotel?
What a perfect hotel, a beautiful and quiet place in Queenstown.
Enjoy a corner of the sky full of stars,
The service is very considerate, and the fireplace is warm in winter.
We went skiing in the morning and breakfast was delivered to the hotel the night before.
The toiletries are all organic.
In short, although it is a bit far away from the center of Queenstown,
But isn’t that what resort hotels are all about? Queenstown Azur, love it!
Environment: The most important thing is the environment. It is right in the center of Queenstown. Open the window and you will see the largest lake.
Facilities: There is a small happy hour living room with many Chinese elements and a wide variety of wines.
Hygiene: Hygiene is okay, but water easily flows out of the bathing area
Service: The young lady who received me in Queenstown on the first day was very enthusiastic.
Location: The hotel is located close to the Queenstown airport but approximately 15 mins away from Queenstown itself.
Parking: There is no parking bays at the Hilton (only valet) itself but it shares with Doubletree which is limited. Due to some maintenance work, level P2 was closed off and had to park in a reserved slot for the night. Cost of parking is NZ$ 16 per night.
Rooms: This is where my issue lies, the room temp is centrally managed and it was freezing at night especially with the floor to ceiling windows. Had to go to the front desk for portable heater and extra blankets on the 1st night. Bathroom is non-heated (with tiled floors) so extra cold in there. In most places we stayed in NZ, the bathrooms had heated lamps overhead for comfort. I requested the accessible room for mom and it was provided as requested although the location of the room was on one end of the building which is a distance to walk.
Food: Breakfast was a good selection and ran from 630 to 1030am.
I'd say the lake view with ”The Remarkable” backgroundfrom the room is definitely worth the money. Staff are generally friendly but the cleanliness and wear&tear has quite some room for improvement in order to claim themselves a 5-star hotel. Overall, I'm pleased with the stay, the location is considered convenient if you drive as it's only takes 5 minutes drive to downtown.
The hotel charged service fees and forcibly deducted money from the credit card.
Our family had dinner at the hotel. The hotel waiter thought we were foreigners and didn’t speak good English, so the bill was wrong. After we checked the prices one by one, they changed it.
Those guests with rental cars should understand how the parking system works here. If not, you’ll get fined. The staff should explain clearly to first-time guests. The room is average. There is a cracking sound on the floor, which is quite loud annoying.
The hotel's location is superb, offering breathtaking views right from the window. The serene and elegant ambiance makes you feel instantly relaxed the moment you step inside. And the service is simply impeccable. From the warm welcome at reception to the thoughtful room service, every detail made us feel comfortable and well-cared for. The food was also a delightful surprise. Whether it was the extensive breakfast spread or the delectable main courses, we left completely satisfied.
Great
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VVictorThe lake view is stunning right through my room window, very impressive. The beds are comfortable and the room’s spacious. The front desk staff is very friendly and helpful, above and beyond my expectations. The location is perfect, only a walking distance to the town centre but away from the crowds. The bathroom is however out of dated with quite old toilet, sink and bathtub, not on par with a 4-star hotel. The price is very reasonable. I would recommend this hotel for its overall quality.
GGuest UserThis hotel offers excellent service and boasts new facilities. The rooms are incredibly quiet, ensuring a very comfortable night's sleep. I highly recommend staying here when you visit New Zealand. The amenities are comprehensive, and the self-check-in and check-out process is very smart. It's definitely a top choice for accommodation during your travels.
KKhoThe place is spacious and the location is excellent. It is right next to the main road. After watching the little penguins, you can buy fast food nearby before returning to the hostel. The room is spacious and there are staff on duty at night. You can park at the door, which is very convenient
이이진희We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs.
As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.
AAnonymous UserGreat location to base yourself for a few days of seeing Queenstown. (It really is that close.)
Nice and friendly staff at check in and throughout. Most helpful.
Ents included TV, books, games, couple of guitars, ocassional theme evenings. Couple of outdoor spaces.
Bathrooms are fine although if fairly or more than fairly tall, the shower heads are surprisingly low down.
I understand the difficulties with this given the time of year but a floor by floor deep clean is probably needed. Whilst I am no member of the fun police, having numerous notes across the place emphasising the need to keep noise down after 10pm, I can see why this might be a bit galling when the staff who live there alongside guests do not abide by this - especially when you have no idea who is a worker who is off duty.
Might be impossible given temperatures, but it wasn't ideal to climb into my bunk in the pitch black (other than the light from my phone) and find a cat sleeping there (honestly!) I like a cat but if I hadn't had my phone lit, I would never have known and would have landed forcefully on it. I actually found it quite funny but a lot wouldn't. All hell could have broken loose if I had landed on it. (Amusingly and no joke, I was watching Don't F*** with Cats at the time and had paused it while I climbed in. Perhaps it was written...)
Anyway, really nice spot and right for the price.
Cheers!
MMonica MartesanoThe view from our room was amazing. However, there was a beam in the room that obstructed the perfect shot, which made the pictures look annoying. The bed was quite dusty, with dust particles visible on the white linens. Additionally, the room was very small, and the online photos were misleading. The toilet was not clean, the room service only replaced the bath towels on the second day and did not perform basic dusting or vacuuming, which is expected in a hotel setting, not an Airbnb. Overall, the view was the only aspect that made our stay enjoyable.
AAylwinDDoubletree was a last minute decision upon arriving Queenstown from Mt Cook. Although it is pricey, no regrets getting a room here for 2 nights. It came with a fully furnished kitchenette where you could do some cooking but didn't utilize this since we ate out. One peeve I don't understand is the need to pay for parking since onsite (NZD$ 16 per nite). There's ample parking and for guests that drive in, this should be complimentary for stay duration.
Location is outside of Queenstown but water taxi available from hotel dock. Recommend for the environment and fantastic room but giving 3 stars for facilities due to need to pay for parking.
Location by the lake allows peace and quiet and also wildlife encounters. Front desk staff during checkin time was very attentive and helpful as well.
GGuest UserWe booked a lake view room. Although it was on the ground floor, it had a lovely balcony, which was perfect for couples to enjoy the Queenstown views from. Breakfast is served very punctually, so if you're late, you might not be accommodated. Queenstown truly is beautiful!
::))We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere.
We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time.
The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants!
We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff.
Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!
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