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We decided to try The Westin Kierland for the first time and boy are we glad we did. I feel like their favorite words are ”sure” and ”no problem” and ”there is no charge for that”. We ended up having to change the dates of our stay by a couple days and Marcie who helped me book my package, pick a great room & reserve a couple pool chairs said ”no problem” and switched it. She was amazing. We got a late flight change and asked if we could stay past check out...”sure”. We asked if we could cancel our pool chairs for the last day of our reservation, sure ”there is no charge for that”. The gentleman who worked around the adult pool giving waters was great. He was there so fast if our waters ran out. We loved that we didn't have to reserve chairs by the adult pool. All around a great resort. I dont expect a yes every time but it was shocking how happy they are to please guests.

My daughter and son in law moved back to the US from London. They arrived tired with 9 pieces of luggage!! When we dropped them off at the hotel, Ravin at the front desk was wonderful! She welcomed them home, explained breakfast/coffee for the morning and put them in a room on the first floor, close to a door (shorter distance to lug all those bags!) The room was perfect-clean and spacious. Thanks for such a great employee and for making their first night back so special!

Very good price, actually lived in the suite. It can be said that it is very cost-effective. There is a 24-hour Wal-Mart within five minutes walking distance to ross at 11pm. Parking is available around the door. The only regret is that the breakfast is a bit simple, milk yogurt bread, these simple meals that do not meet the Chinese people's eating habits.

First of all, I would like to thank Melissa Bell for booking our rooms for this trip. I can’t thank you enough for always giving that 5 star Marriott service. Melissa and her friendly staff always provide exceptional customer service. This is not the only reason we choose this property when staying in Phoenix. This trip is one of many positive experiences. The location is perfect it’s quiet and safe. There is also a bistro area in the lobby, along with a Starbucks. This time, we checked in with Ryan at the front desk. He was fantastic. Ryan seemed to be happy to assist and very enjoyable to talk to. He’s the person that needs to be at the front desk, interacting with the guests. When we arrived at our room, there were a few special momentous and a hand written note, from the friendly staff. Thanking us again for staying with them. It was a very special feeling, memorable and extremely thoughtful. As we continued to look around the room, we also noticed that the room had been fully remodeled. New shower, carpet, curtains, furniture and much more. It was beautiful. The entire hotel was being remodeled. This trip we were able to enjoy and utilize the outdoor pool in the evenings. The pool was very clean and temperature was perfect. Great and relaxing to end our long days. Our check out experience with Stacia was wonderful. She was very pleasant, friendly and helpful. Matt was also there. We have always had a great check out experience with him too. They both made the rest of our stay complete. Thanks again to the entire staff for always taking such great care of us. We feel like apart of the family. Until next time!

The hotel is clean and well lit. Lobby is spacious and has a pool table. Staff is helpful. The bartender was super kind, fun and a delight. I made a few friends with fellow travelers lamenting the ridiculous flight cancellations, etc. Economical price. Not a wide variety of dining options but that’s the only downside.

High cost performance, good facilities, location near the airport, good surrounding environment, breakfast is very good, there is parking lot, the room is large, clean and tidy, service is very good,

We really enjoyed our stay at this resort. My children and I enjoyed the on-site water park. The rooms were lovely and clean. We plan to make this our go to place to rent. I wish check in was earlier than 6pm but other than that everything was good.

I've always loved this hotel for its whirlpool suites with tvs above them. You cannot relax any better than that. The presidential is my favorite as it's a bit bigger has a bigger table fireplace and huge deck overlooking the pool. It wasn't available when I booked so I settled for one of the others which are also very nice. Then it became available so I got it for one night and called the hotel but even though it showed available online I was told it wasn't and couldn't upgrade. So I booked it online. Now I had 2 rooms when I only needed one and didn't want to change rooms. I figured I would talk to them when I got there. Elise was amazing and was able to keep me in that room without making me pay for the other room that was past cancelation time. She was awesome. My digital key was ready by 10a the next day but my son and I stopped at the desk to have our physical keys re keyed. The manager on duty I'm sorry I did not get his name but he was amazing as well. Even remembered our room number when we came back and bought drinks at the suite shop. The pool is nice and clean but did not have towels left when we went down at 7p but I called the front desk and they arrived in minutes. Everyone working there I encountered did a wonderful job above and beyond which keeps me coming back.