To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.0
Cleanliness4.2
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All reviews(114)
Positive reviews(13)
Negative reviews(1)
Panbundithan
Room Duet
Stayed in Aug 2024
Travel with friends
9 reviews
5.0/5
Outstanding
Posted on Aug 15, 2024
Great location with parking underground. Room is spacious and clean.
The hotel provide drinking water with lemonade for free.
Flora
The Queen
Stayed in Mar 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on Mar 4, 2024
Room is a little dated but the bed is comfy.
Shower was okay, have enough water pressure
Internet is a little weird but okay
Guest User
Stayed in Feb 2024
Travel with friends
11 reviews
3.0/5
Posted on Feb 18, 2024
Very disappointed when we arrived at 14.30 on Friday to be told it would cost us £10 if we wanted to checkin before 15.00. Even though I had joined the Ibis membership scheme ALL.com on Tuesday and my mate who was sharing the twin room has been a member for over 3 years. The reception was a real “job’s worth” and said as the booking was in my name this didn’t count and insisted on trying to charge us £10 to boo in 30 minutes early. Even though when I signed up to the scheme in Bristol on Tuesday we were allowed to book in at 1 o’clock 🤷🏽♂️ Other than that, it was OK, not great
Guest User
Family
Stayed in Oct 2023
Family
1 reviews
4.0/5
Very Good
Posted on Oct 29, 2023
Reserved for three people, yet only one double bed was provided without an extra bed set up, and no additional towels were available. The room has an unusual odor. Despite this, the staff demonstrated kindness and hospitality.
Anh T Pham
The Queen
Stayed in May 2023
Couples
7 reviews
5.0/5
Outstanding
Posted on Jun 4, 2023
A very central location, with superb breakfast.
We stayed at the heart of Birmingham city, with designated hotel parking lots at the basement (you have to pay extra for parking but £13 overnight is good enough).
Free coffee and hot chocolate at the lobby.
Room is comfortable and of good size. Interestingly, the bathroom door serves its dual role of both the bathroom’s and the toilet’s door.
Breakfast was fantastic with ingredients to make a full English breakfast (minus the black pudding).
Recommend this place if you want to be close to bustling heart of the city center.
CG7777
The Queen
Stayed in Apr 2023
Couples
5 reviews
1.5/5
Posted on Apr 7, 2023
Room was dirty and stuffy the air con didn’t work no window to open was too hot to sleep! Was told that breakfast was on till 12 by reception came down and it had finished! Wasn’t told car park was free by the attendant then got charged £13 when leaving when could of paid a fiver round the corner! Absolutely awful experience!
Danielle Louise
Room Duet
Stayed in Dec 2022
Family
12 reviews
5.0/5
Outstanding
Posted on Jan 2, 2023
Excellent location. The staff were helpful throughout the stay. The breakfast was plentiful, always being replenished and had milk alternatives. There is a complimentary coffee machine in the lobby which is a great added bonus!
Guest User
Room Duet
Stayed in Feb 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on Mar 8, 2024
Clean
FUNG Lin
Family
Stayed in Mar 2024
Family
2 reviews
4.2/5
Very Good
Posted on Mar 18, 2024
The location of the hotel is very convenient. It is very convenient to go out and hang out. The staff is kind and friendly. The room is clean, but it is a bit thin. Because of the family trip, a sofa bed was arranged. The quality of the sofa bed is relatively poor and uneven. It feels like sleeping in waves. Comparatively Difficulty falling asleep
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Ken-Navigator
Room Duet
Stayed in Oct 2024
Business travellers
11 reviews
3.7/5
Posted on Oct 11, 2024
Average, but cost-effective
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Chun Wah
Family
Stayed in Jun 2023
Family
3 reviews
4.0/5
Very Good
Posted on Jun 2, 2023
Except for the old environment, overall I am very satisfied. For breakfast, you can consider going out to eat.