Posted on May 24, 2026
appleandjuiceHad a fantastic stay! The hotel feels really new and has a pleasant, fresh smell. The shower is a walk-in with great water pressure and consistent temperature. The sheets and duvet covers were spotless and wrinkle-free, making for a very comfortable sleep. The fried eggs and coffee at breakfast were excellent. The front desk staff were incredibly patient, answering all my questions with a wonderful attitude. It's great value for money, and I'd definitely recommend it to friends.
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Price per night fromSAR 267
Posted on Jul 24, 2026|Smart Plus Room
Guest UserI am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations.
First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience.
After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan.
Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience.
Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked.
My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay.
The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory.
The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation.
The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs.
I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay.
In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay.
I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts.
Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests.
Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.
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Price per night fromSAR 494
Posted on Jul 8, 2026
AysJustWantToWanderthe room was beautiful, tho its not as clean as i expected it to be... there's blood stain in the couch and window nooks. a lot of long hair strands in the carpet. i know they can do better. i still like the hotel, the shuttle service from hotel to train station is big help for guests. since there is no free bottled water on rooms, at least have a water dispenser on some floors. the breakfast is buffet but... sorry but its so bland. im not a picky eater but... its really disappointing.
if you gonna ask me, if i will stay again on this hotel, probably not. 1000+ rmb for family room and the experience is just so so...
sorry. ✌
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Price per night fromSAR 255
Posted on Mar 9, 2026
lamlll
The hotel is nestled at the foot of the mountain, offering a tranquil environment away from the hustle and bustle of areas near MTR stations. However, it's about a 20-minute walk to Central/Admiralty MTR stations, or a 6-7 minute taxi ride (around HKD 20-35). We were assigned a room on the 28th floor facing Central, and the view was absolutely stunning. We had a complete panoramic view of the Hong Kong Zoological and Botanical Gardens, the US Consulate, the Peak Tram Terminus, Government House, and even the distant Bank of China Tower, Standard Chartered Bank Building, and IFC.
The staff were all very warm, friendly, and accommodating. They even helped bring up our food deliveries to the room. The room cleanliness was excellent. The soundproofing, however, was average; we could hear louder noises from upstairs and next door. In the mornings, we could also hear the birds chirping from the Zoological and Botanical Gardens below. The bathroom didn't have a bathtub, but there was a kitchen available for cooking.
Overall, I highly recommend this hotel, especially if you're looking for something a bit more unique. Compared to 5-star and 4-star hotels near MTR stations, this place offers a really good stay.
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Price per night fromSAR 501
Posted on Jul 13, 2026
Guest User
We stayed in a double room with an extra single bed. Since we didn't have much luggage, the space was acceptable, and the environment was generally clean. However, being on a lower floor and right next to an elevated road, and with it being a weekend, the traffic noise was quite loud, so we all slept with earplugs! The hotel's shuttle service was excellent; they dropped us directly at the Airport Express station on our checkout day, which was super convenient!
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Price per night fromSAR 309
Posted on Jul 21, 2026|Oceanfront Room King Bed
Guest UserFirst, the taxi pulled up. The staff member who came to greet us was extremely polite and proactive in helping with our luggage – excellent service. The check-in process was also very fast. Once we got to the room, it was smaller than I imagined. Perhaps the hotel's photography makes the rooms look bigger, especially the bed, as I specifically booked a king-size bed, but it was smaller than expected. 😅 The room was generally clean, but I noticed streaks on the glass tumblers, like they had just been wiped with a cloth, and some watermarks. I don't think this should happen 🥲 because normally, glasses should be washed, not just wiped. There was also a strange, sour, stale odor in the room that lasted all night 🥲 It seemed to be coming from the air conditioning vent. 😳 The bedding looked tidy, but I felt like I was being bitten by fleas all night. However, this isn't a major issue, as I might just be overly sensitive; the two children with me didn't feel anything 😄 The hotel's dinner buffet was very generous ☺️ but the breakfast buffet was quite average with not many food choices 😄 If you're going for a day trip to the water park, this hotel is very convenient ☺️ Perhaps it was just my room with the strange odor, which made me quite uncomfortable 😳 Maybe the air conditioning needs cleaning.
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Price per night fromSAR 584
Posted on Jul 22, 2026|Superior Room
Guest User
First off, I have to praise the amazing location of the Kowloon Hotel! It's right in the heart of Tsim Sha Tsui, making it incredibly convenient to walk to K11 Musea and Harbour City. This is absolutely perfect for anyone coming to Hong Kong to shop, explore, and enjoy the local cuisine.
Now, about the room. For Tsim Sha Tsui, where space is a premium, the room size here is definitely on the larger side compared to other hotels in the same price range. It felt spacious and never cramped. The decor was also very comfortable, elegant, clean, and tidy.
The service was the most pleasant surprise! The front desk staff were incredibly warm, professional, and checked us in very efficiently. They even kindly upgraded our room for free, which instantly made the experience fantastic!
Overall, it offers excellent value for money. From the location and service to the quality of the stay, everything was impeccable. I highly recommend it to everyone!
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Price per night fromSAR 525
Posted on Jun 16, 2026
bobo_goA perfect experience! We originally booked a Deluxe Seaview King Room, but the hotel upgraded us to an Executive Seaview Suite and, as per our request, provided a twin-bedded suite.
The lady who checked us in was very gentle, and the check-in process was incredibly smooth. I can't sleep on soft pillows, and the Four Seasons has always remembered this, providing me with a firm pillow and proactively asking if I wanted to switch to a harder mattress – very thoughtful.
The welcome amenities from the hotel were also very generous, including pineapple cake, pineapple buns, and milk tea cookies. My friend and I both agreed they were delicious. The welcome fruit was incredibly fresh, and the grapes had just the right amount of sweetness; even as someone who doesn't like sweets, I ate a lot. The mini-bar in the suite was also complimentary, and my favorites were the chips and coconut juice.
We also visited the Argo bar. Even on a Saturday night, it wasn't overly crowded, and the Hong Kong Punch was impressive.
Our booking included breakfast, and we chose the à la carte restaurant. I loved the waffles and bircher muesli, and my friend highly praised the Japanese set meal she ordered.
All in all, a perfect hotel and a perfect experience.
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Price per night fromSAR 2,396
Posted on Jul 28, 2026|Garden View Room
Guest UserI arrived in the afternoon and was told that king rooms were scarce. Since I was alone, they gave me an accessible room. Although it was a bit larger, I still found it a little unfamiliar. The bathroom door handles were quite low, and the sink was also low and small. While using these facilities, I kept thinking how convenient they must be for someone in a wheelchair.
Overall, the hotel staff and customer service were excellent. One evening, my room's red light suddenly started flashing for some unknown reason. I called the front desk, and they resolved it quickly, apologizing profusely over the phone.
If I come back to AsiaWorld-Expo for a concert, this will definitely be my first choice again – it's incredibly convenient. You can walk from the hotel's ground floor, heading north, directly to AsiaWorld-Expo via a covered walkway. No matter how strong the wind and rain are outside, I can get there at my leisure!
The first picture shows where to catch the hotel's shuttle bus at the airport.
The second picture is the shopping center next to the hotel.
The third picture is my accessible room.
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Price per night fromSAR 283
Posted on Jul 4, 2026
ZiqishengtengThe room was spacious and comfortable, a real luxury given its prime location in Central. Hong Kong Park is right downstairs, perfect for an evening stroll to catch the sunset, which was incredibly pleasant. What truly stood out was the Executive Lounge access; they offered meals and snacks throughout the day that were practically full meals themselves. For someone with a busy schedule, this provided a dining experience far superior to eating at home – I was incredibly impressed! The exquisite breakfast at Café on the 56th floor and the drinks, snacks, soups, salads, dim sum, and dishes at the 7th-floor lounge were all so refined and thoughtful. Not to mention the grand and abundant breakfast, which was the perfect start to my relaxed, leisurely time after a demanding work period. Thank you, I will definitely be back.
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Price per night fromSAR 1,390