Wakayama Castle is right at your doorstep, and it's super convenient to catch the Tama Densha (train). The location is fantastic. There's a Don Quijote about a 700m walk away, which is great for shopping. The room was clean and tidy. This was my second stay, and I'll definitely choose this place again next time I visit.
I've been wanting to visit Shirahama for almost 10 years, so I picked this onsen resort, rumored to be among Asia's top 11. For Japanese onsen hotels, all-inclusive is a must! However, my overall experience was just so-so, probably because I've stayed at so many Japanese onsen hotels before. It definitely boasts an unbeatable sea view; I booked a garden view room, and when I tried to upgrade to a sea view at check-in, the front desk attendant said none were available. Yet, when I entered my room, I could still see the ocean! The sea view here isn't as breathtaking as in Izu. From Shirahama Station, there's no shuttle, so we had to take a taxi, which was about 2500 yen. The most impressive part of the hot springs here is the co-ed open-air ocean view bath – the scenery is truly incredible! The food was only decent, incomparable to what we experienced at Kusatsu Onsen, Yamato no Sato in Izu, Lake Kawaguchiko at Mount Fuji, or even Gero Onsen. The staff weren't particularly enthusiastic either. There were a lot of Chinese tourists, some from Hong Kong and Macau, but very few Japanese tourists, mostly elderly ones. This onsen hotel seems to be a popular spot hyped up by Chinese travelers! If you're only visiting Kansai, Shirahama is definitely worth a trip. But if you're going to other parts of Japan, it might not be worth making a special journey for.
The hotel is conveniently located just 100 meters from the train station, and the Kansai Airport limousine bus stops right downstairs. There's a large shopping mall directly below the hotel, with plenty of dining options nearby. There was a minor issue with my reserved room, but Trip.com handled it excellently. Overall, it's a very good hotel.
A very clean hotel and staffs very helpful. Location is perfect, only 3 - 4 mins walk to Wakayama Station. Enough space to store and open your luggage in the room. Lots of restaurants nearby.
Free breakfast is simple but tasty. Hotel provide free coffee and a selection of tea bags all through the day, it's very nice. They even provide free postcards for guests to send to their home, love it!
Will definitely choose Comfort Hotel Wakayama again next time when I visit there.
We had a lovely 6-day stay at Shiraraso Grand Hotel with breakfast and dinner included. What stood out most was the personal touch in everything—something you rarely find in chain hotels. Every staff member works well as a team to ensure guests are comfortable, and we appreciated that throughout our stay.
Our room was meticulously cleaned each day. The view was spectulae. We had good sleep because of the comfortable beds and pillow. The hot bath was a nice bonus, and we also enjoyed the free wine events.
The buffet breakfast and dinner were genuinely impressive. Over six nights, the chef prepared nearly 10 courses each evening with almost no repetition. We truly appreciated the variety and effort. They accommodated our special request of replacing the sashimi dishes to cooked food.
A special thank you to Mr. T. FUKUSHIMA. Due to my own mistake, I had booked a room with futon beds that we wouldn't have been able to use. He arranged a room upgrade for us (with a reasonable fee) and looked after us during our entire trip. His kindness and helpfulness made a real difference.
Also, thank you to Miss S. OZAWA, who helped us with a few personal requests to ensure we enjoyed our stay.
All the staff were polite and helpful throughout. We left feeling very well taken care of.
The hotel was really nice. The front desk staff were very friendly and confident, and check-in was very easy. The room wasn’t very big, but it was very clean, and a lot of small details made it feel really thoughtful. I’d definitely come back here again. Wakayama is really beautiful.
The hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
Smile Hotel Wakayama is conveniently located right beside Wakayama Castle, making it a great choice for sightseeing and exploring the area. Overall, we had a good stay and a pleasant experience.
Although the hotel’s renovation and interior are slightly outdated, the room was still clean and comfortable. Considering the price and the excellent location, it is more than acceptable and offers great value for money.
What truly stood out was the excellent service from the front desk staff. They were extremely friendly, helpful, and professional. We encountered a problem with our car during our stay, and the staff kindly assisted us by contacting the police and helping us handle the situation, which we really appreciated.
Overall, it’s a great option if you’re looking for a budget-friendly hotel with a fantastic location and outstanding service.
It's located near Wakayama Station, making it extremely accessible. Although it's a capsule hotel, the high ceilings and ease of changing clothes were great. It was clean and comfortable.
I stayed in both the main building and the annex, and the annex offers significantly better value for money than the main building. All facilities are shared, and I highly recommend the hot spring.
I spent the first night in the main building and the second in the annex. Before arriving, I saw pictures with a Syrian-style aesthetic and mentally prepared myself for something run-down. However, I actually found the annex, with its Japanese-style design, to be superior to the main building and more suitable for younger guests.
The only drawback was the overly rigid front desk staff. After checking out of the main building, I seamlessly processed my check-in for the annex, but still had to wait until 3 PM to get the keys.
Also, on the night of my check-in, I could hear a group of Korean girls chattering loudly on the public balcony downstairs from my room on the second floor; they kept talking until past midnight.
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GGuest UserThe hotel's location is excellent, making it very convenient to get to all the main attractions. The surrounding scenery of the hotel itself is also beautiful, and the facilities offer a great experience. While the dining options are quite varied, the Japanese cuisine isn't among the best, and the ingredient selection is just average. There are some seafood restaurants nearby that can offer a good alternative.
GGuest UserThe hotel has been renovated, and the overall hot spring facilities and lobby are nice. You can also choose your preferred yukata pattern. However, the bathroom in the room hasn't been renovated and is still very old-fashioned, which was a bit unsettling.
Furthermore, the hotel's breakfast and dinner were very mediocre. The ingredients weren't great, and the food itself wasn't tasty. After eating there once, we didn't eat there again and went out to find food ourselves.
ZzhuhengxinI've been wanting to visit Shirahama for almost 10 years, so I picked this onsen resort, rumored to be among Asia's top 11. For Japanese onsen hotels, all-inclusive is a must! However, my overall experience was just so-so, probably because I've stayed at so many Japanese onsen hotels before. It definitely boasts an unbeatable sea view; I booked a garden view room, and when I tried to upgrade to a sea view at check-in, the front desk attendant said none were available. Yet, when I entered my room, I could still see the ocean! The sea view here isn't as breathtaking as in Izu. From Shirahama Station, there's no shuttle, so we had to take a taxi, which was about 2500 yen. The most impressive part of the hot springs here is the co-ed open-air ocean view bath – the scenery is truly incredible! The food was only decent, incomparable to what we experienced at Kusatsu Onsen, Yamato no Sato in Izu, Lake Kawaguchiko at Mount Fuji, or even Gero Onsen. The staff weren't particularly enthusiastic either. There were a lot of Chinese tourists, some from Hong Kong and Macau, but very few Japanese tourists, mostly elderly ones. This onsen hotel seems to be a popular spot hyped up by Chinese travelers! If you're only visiting Kansai, Shirahama is definitely worth a trip. But if you're going to other parts of Japan, it might not be worth making a special journey for.
MmotoppAfter a great stay at the Kuaian Hotel by the rice paddies, I decided to check out the Kuaian Nachiura store, which I'd been eyeing for a while. It was about a ten-minute walk with my luggage, and the hotel was right by the road, with cherry blossoms in full bloom. My room had a fantastic ocean view, and I could even see Bentenjima island from my balcony. I managed to catch the sunset on the beach, which was wonderfully quiet and peaceful – I loved it. In the evening, I enjoyed another relaxing hot spring bath. For breakfast the next day, we had a reservation for 8:15 AM, but I woke up early to catch the sunrise and thought we might be able to eat earlier. To my surprise, we were politely turned away and told to stick to our reservation time (it turns out breakfast is quite a formal affair!). We realized we were a bit too casual and were heading back to our room to wait when the friendly elderly gentleman at reception called us back and found us a table. We had a beautiful view of a corner of Bentenjima island while enjoying a very formal breakfast. It was a wonderful experience overall.
JJoJollyEach room has a sea view, which is very healing
The environment of this hotel has a Mediterranean design
There is a parking lot in the hotel
The hotel staff is friendly and polite
The environment of this hotel has a Mediterranean design
Each room has a sea view, which is very healing
It is a good place to come with your lover
TThomasThe hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
GGuest UserWe had a lovely 6-day stay at Shiraraso Grand Hotel with breakfast and dinner included. What stood out most was the personal touch in everything—something you rarely find in chain hotels. Every staff member works well as a team to ensure guests are comfortable, and we appreciated that throughout our stay.
Our room was meticulously cleaned each day. The view was spectulae. We had good sleep because of the comfortable beds and pillow. The hot bath was a nice bonus, and we also enjoyed the free wine events.
The buffet breakfast and dinner were genuinely impressive. Over six nights, the chef prepared nearly 10 courses each evening with almost no repetition. We truly appreciated the variety and effort. They accommodated our special request of replacing the sashimi dishes to cooked food.
A special thank you to Mr. T. FUKUSHIMA. Due to my own mistake, I had booked a room with futon beds that we wouldn't have been able to use. He arranged a room upgrade for us (with a reasonable fee) and looked after us during our entire trip. His kindness and helpfulness made a real difference.
Also, thank you to Miss S. OZAWA, who helped us with a few personal requests to ensure we enjoyed our stay.
All the staff were polite and helpful throughout. We left feeling very well taken care of.
GGeraldLim1Beautiful Ryokan! The room I stayed in had tatami floors and western beds. The doors slide instead of open outwards like they usually do. Toilets are relatively small, but the shower had great water pressure and temperature! However we did not shower much because.. We showered at the Onsen instead since we were there to spend time! The Onsen is tattoo-friendly as confirmed by the check in staff, and the water really had skin smoothing effects. Yukatas are available at lobby area for all guests, and level two has a restaurant with microwave and ice machine outside for your konbini meals. No view from the room, but that's fine cos the Onsen itself was worth a visit. Steep short hill up to the lobby, but if you drive then that's fine. Free to use outdoor BBQ area, but didn't have the chance to. Rooms were comfy, sleep was good with minimal disturbance. Side note: my underwear got stolen at the onsen and I never managed to find it back again but that's fine cos it was worth the Onsen experience. Stayed two nights here, no regrets, would totally do it again! Oh and Onsen area has got numbered lockers to store your belongings but not your undies!
UUNI HEAVEN New hotel with an onsen bath. Hassle-free hotel lobby with free coffee and a food warmer provided for instant food.
Very nice view from the room window if facing the sea. Quiet surroundings.
AAnonymous UserThe room was very spacious and had no strange smells. The hotel staff even helped move our stored luggage into the room and provided complimentary snacks and water, which was a very thoughtful touch! The TV showed the occupancy of various public areas, which was super considerate. The hot springs were also very comfortable, with good ambiance and cleanliness. After a dip, they offered popsicles, which was a nice treat. There were two large bookshelves nearby where you could pick out your favorite manga to read, and right outside was the massage chair area – absolutely perfect! In the evening, they offered free late-night noodles that were quite tasty, and there was a self-service drink bar. The breakfast buffet had a wide variety of choices, and I even got to try local specialty sushi, which was a unique experience. There was an electronic scale at the stairwell for weighing luggage, which was very convenient. I'd love to visit again if I get the chance!
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