Great location. Easy access to the waterfront and eateries. Love the breakfast spread and the knick knacks in our room. First time seeing a water filter in our room - good eco friendly hotel. However it could be better if the hotel could fix the shower door as it could not close properly, causing water to overflow.
The room was spacious and clean. The staff were attentive and prompt in attending to our needs. They served us more bottles of water in our room on request. We had a pleasant welcome with a drink and ice cream. The hotel is just beside the Gurney Plaza, which makes it convenient for shopping and dining. Highly recommended.
Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
The hotel is quite large and very close to the airport, a Grab taxi ride cost less than 10 MYR. The room cleanliness and facilities were average. However, the breakfast was good, and the service was excellent and very welcoming. The hotel has a swimming pool, and there are many convenient dining options nearby. Grab transportation also worked very well.
Location is good, right in the centre & within walking distance to eateries & shopping. Close nearby there’s the Hin Depot, it’s like a weekend flea market.
Hotel Service was great, the room that i booked was rather small, city view facing but sun was strong and day time, was abit hot as room window facing the sun. Going green is good, and water dispenser is provided on every floor for our refill. Can i suggest the bottles provided to have a wider opening as when refilling was rather difficult to avoid any spillage, especially taking the hot water
Hotel deco is very festive.
The hotel environment is comfortable and quiet, overall clean and tidy, and the rooms are well-maintained, making for a very relaxing stay. The staff are friendly, and both check-in and check-out processes were smooth. The location is convenient; you can walk to Kek Lok Si Temple, which is great for visiting and taking photos. There are also many affordable snack options nearby, and transportation is very accessible, making it suitable for both short stays and longer trips. Overall, the stay was very satisfying.
Five stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
Fantastic experience! I hesitated a lot before booking, but I'm so glad I made the right choice. It's an established five-star hotel with excellent service and a rich variety of breakfast options. The best part is the swimming pool – storage, showers, bath, and sauna are all available, and the pool water is very clean. Our room had no strange smells, though we didn't spend much time there apart from sleeping. All the great food spots are within walking distance, and taxis can easily find the location. The front desk staff can communicate perfectly in Mandarin. Highly recommended!
The hotel's location is great! It's within walking distance to the street art murals, and there are plenty of restaurants nearby, plus a local supermarket. I heard you can get good deals there on spices and bak kut teh essential oils.
The hotel restaurant is on the smaller side and you'll likely have to queue after 8:30 AM. The food was just okay, and the juice wasn't freshly squeezed. However, the service was very attentive, the facilities are quite new, and housekeeping is efficient.
It's about a 20-minute taxi ride to Penang Hill or other attractions, and only 30 minutes to the airport, which is super convenient.
Stayed here for four out of five days in Penang. Finally got a twin room with a beautiful city view – excellent value for money! The sink is quite deep, which was handy for a quick wash of intimates. There's a 7-Eleven about 500m across the street, and a small convenience store right opposite, making it super easy to grab water and other essentials.
Very Good
1419 reviews
8.2/10
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7.2/10
RRayTFirst of all the hotel rented out the rooms for individual operator.
So there will be different check in counter.
Upon check in, been told that the room card not functioning as they are doing upgrading, so every time u come back will need to call the house keeping to unlock the door.
Most importantly they charge RM 17 per night for car parking. So a lot of car parking outside which make the entrance a bit difficult
GGuest UserWe stayed here for a family trip and overall it was a decent experience. The room was averagely clean and acceptable for a short stay. Basic amenities were provided, and everything was functioning properly.
The overall environment of the hotel was okay, but the property feels a little old and could benefit from some renovation or upgrading. However, it was still comfortable enough for our family to rest after a long day out.
In general, it’s suitable for families who are looking for a simple and practical place to stay, though not luxury.
GGuest UserThe hotel's location is great! It's within walking distance to the street art murals, and there are plenty of restaurants nearby, plus a local supermarket. I heard you can get good deals there on spices and bak kut teh essential oils.
The hotel restaurant is on the smaller side and you'll likely have to queue after 8:30 AM. The food was just okay, and the juice wasn't freshly squeezed. However, the service was very attentive, the facilities are quite new, and housekeeping is efficient.
It's about a 20-minute taxi ride to Penang Hill or other attractions, and only 30 minutes to the airport, which is super convenient.
GGuest UserIt was quite clean, and cleanliness is always my top priority when staying at a hotel. The decor is a bit older, but the location is excellent, right next to the night market with tons of delicious food downstairs. The only thing that needs improvement is that on the morning of check-out, at 9 AM, a staff member knocked on my door to ask if I was checking out. I was still asleep at the time, and I think that's far too early. I'd suggest they stop this practice as it disturbs guests' rest.
GGuest UserNewish hotel, we have been here before. The first thing you will notice is the lack of furniture and that all your cases will be out on the floor in front of you. There is a ridiculous looking small wash basin that's hard to wash your face in without getting the floor wet or hitting your head on the tap. No slippers, tissues, or hand towels, just one big towel. Only one bedside thing with the phone taking up most of the space, they could fix the phone to the wall. A very small table available had to be used as a bedside table.
Good enclosed shower. Breakfast never changed noticeably but good to see steamed buns available as well as cereal. This meant there was milk for tea/coffee instead of the powdered cream available. I suggested a jug of milk would be nice next to hot drinks but it never happened. I would stay again but not for as long next time.
XXiaotuzijiadexiaopangmiaoFacilities: The hotel has complete facilities, everything you need is there.
Hygiene: The hygiene is good, no obvious oversights.
Environment: Facing the Strait of Malacca.
Service: They helped with our luggage.
As an antique hotel, its value for money is truly excellent. You can stay for just over 1000 [currency unit]. Online, the Heritage Wing is more recommended, but because of its age, we chose the newer Victory Annexe. Before checking in, I saw some online reviews and was a bit worried, but after experiencing it firsthand, I found it to be quite good. First, upon arrival, the staff at the entrance were very attentive. When our car pulled up, they helped with our luggage, and the luggage was even delivered to our room. When checking in, there was a Chinese-speaking person at the front desk, but it seemed most could only speak English. However, simple English was fine, and they also used gestures, making the process very smooth. The room assignment was also quick. After checking in, the hotel balcony faced the sea. This hotel is quite popular, with all kinds of nationalities, but there was no obvious favoritism towards Caucasians or discrimination against Chinese. Perhaps because I'm someone with strong boundaries, every staff member I encountered smiled and nodded in greeting, which even made me feel a bit shy; there was no coldness. The hotel's location is excellent, very close to the Blue Mansion. You can go for a city walk when you step out – still highly recommended!
MMontYQingdaoThis is one of the loveliest hotels we have stayed at. The staff is exceptional and extremely friendly. The environment is elegant and welcoming. The grounds are impeccably manicured. The dining experience is classy but reasonably priced. The rooms are well cared for, comfortable and clean. The breakfast buffet has a wide array of options and is very delicious. This hotel is very remote and is a fifty minute drive to Georgetown....but the seaview is worth the extra traveling. Thanks to the ENTIRE staff for giving us such lasting memories. 💛💛
GGuest UserFive stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
RRonin tanThe hotel environment is comfortable and quiet, overall clean and tidy, and the rooms are well-maintained, making for a very relaxing stay. The staff are friendly, and both check-in and check-out processes were smooth. The location is convenient; you can walk to Kek Lok Si Temple, which is great for visiting and taking photos. There are also many affordable snack options nearby, and transportation is very accessible, making it suitable for both short stays and longer trips. Overall, the stay was very satisfying.
Llhw0616It's all pretty clean, and the pool is clean too… I'd read some bad reviews before, but it’s actually really decent… The room didn't have any musty or damp smells either, plus the lobby opens right out to the beach… If you're booking, I'd suggest getting a sea-view room because the basic rooms by the road are very noisy (motorbikes, Muslim chanting). There's a good variety for breakfast… mainly Western. I recommend going before 8:45 AM to avoid the queue; after 9 AM, you'll have to wait 10-15 minutes. There's also Chinese-speaking staff… Oh, and the sea-view room balcony doesn't have a drying rack, so I'd recommend bringing your own.
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