This is the 2nd time I am staying in this hotel. The location is no hard to find if you have been there, though I got lost for a while. The hotel does not provide breakfast but there is a food court nearby and the food are really good and price reasonable. Walk up and cross the bridge, you could see the bigger shopping centers. It was a good stay in this hotel.
This hotel in Penang is located near Penang Hill and Kek Lok Si Temple. I chose it because I saw that it's not far from George Town by taxi.
The hotel facilities are comprehensive enough for basic needs. Although bottled water isn't provided, there's a water dispenser on the floor, and a kettle in the room for refilling. The space is a bit small, so the bathroom layout is a little inconvenient, and you can hear the drainage sometimes. The room has independent air conditioning, and it cools down quickly once the key card is inserted.
The hotel is in a residential area nearby, so you can experience local markets and food stalls. There are a few eateries with simple yet good food.
One of the best places to hang out at this sizable hotel is at the commons, where there are comfy leather couches, a TV, a fridge, a water dispenser, an ironing board and also worth mentioning a bookshelf filled with books and board games. It is open for all registered hotel guests to use, and is nicely equipped and furnished.
Check in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.
2nd time visit this year. Love the location but the best is the staff who were all friendly. Maybe because of school holidays and company trips, the hotel was full occupancy. Long queue for breakfast and things were not replenished or breaking down. The next day when they left was much better. That said, still have to give my praises to the staff who worked extra hard during peak period
The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
The hotel is refurbished - rooms are modern; bed, pillows and the room slippers are very comfortable; toiletries are aplenty and smells really good. The breakfast buffet has a variety of spread, which is really nice. The only downside are the wellness facilities which have yet to be refurbished, including the tiny swimming pool.
Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
The hotel is quite large with convenient parking, and there are many great restaurants nearby. Some attractions are even within walking distance. If I get the chance to visit Penang again, I'll definitely choose to stay here.
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GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
SSiferaThe hotel is more than 40 years old and the rumour is tjt a new management has taken over and a major renovation is about to happen in 2026. The only thing we really enjoyed was the view from the rooms overlooking the sea and the Penang bridge. We were here becuase we attended a wedding and wanted the convenience but the Banquet team did not provide us with the best service for the event area and we have sent a separate email to address that.
GGuest UserWe have a vacation in penang and stay in this hotel, it is very comfortable and relaxing, nice bed and pillows, full amenities provided, the swimming pool is very fun also, there is complimentary parking provided, location is convenient, close to all the hawkers and food courts, as well as sight seeing places, hotel staff are very friendly and helpful, always attend to our needs, breakfast is good also, we highly recommend this hotel.
BBeckyproThe hotel's design is quite industrial. The front desk staff can mostly communicate in English.
The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped.
Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs.
There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.
MM507585****Extremely satisfied! I've had my eye on this hotel for a long time and finally got to check it out.
I think it's a must-stay hotel when visiting Penang. It's incredibly photogenic with fantastic views, perfect for anyone who loves taking pictures.
The bed was quite comfortable. Even though it's an antique hotel, its long history doesn't make it feel old or worn; on the contrary, it has a lot of character. The Heritage Wing is indeed excellent. There's an infinity pool, I believe, in the Victory Annexe, which is also great for photos. Guests staying in the Heritage Wing can access the Victory Annexe, but not vice-versa, so I highly recommend booking the Heritage Wing to enjoy both areas' services.
Breakfast: There are three breakfast options. I had the à la carte breakfast exclusive to the Heritage Wing. The taste was just okay, but the ambiance and service were both very good.
Accommodation: The bed was very clean and comfortable, quite soft. Having stayed in many five-star hotels, I'd say the bed here is exceptionally comfortable.
Suggestion for the hotel: In the future, perhaps you could arrange for some observant staff to help with luggage at the entrance.
GGuest User-Love the room - but I found used dirty bottle in the kitchen cardboard. Other than that the room is perfect, they light up free candle to smell nice daily and the room is spacious with good view and bathtub
-The grill seafood dinner buffet is a huge disappointment. The seafood is not fresh at all and they are super small, the oyster is like the size of my pinky nail. I rather you charge a more premium price and give me better quality seafood, I absolutely do not recommend the buffet
SSkumar1973Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
SSherry-XuThis hotel in Penang is located near Penang Hill and Kek Lok Si Temple. I chose it because I saw that it's not far from George Town by taxi.
The hotel facilities are comprehensive enough for basic needs. Although bottled water isn't provided, there's a water dispenser on the floor, and a kettle in the room for refilling. The space is a bit small, so the bathroom layout is a little inconvenient, and you can hear the drainage sometimes. The room has independent air conditioning, and it cools down quickly once the key card is inserted.
The hotel is in a residential area nearby, so you can experience local markets and food stalls. There are a few eateries with simple yet good food.
MMiaoMeowI found the hotel to be overall excellent and beautiful. The front desk and bellhop staff were quite enthusiastic, while others were just okay. The hotel facilities were also ample; for instance, since we arrived in the afternoon, the hotel allowed us to check in early. This meant I could easily take a nap on a sun lounger by the pool and even follow the sun to explore different parts of the hotel. The weather was great, and the ambiance was lovely. The hotel's location is fantastic, about a five-minute walk to the delicious Natsu. It was a shame that Bora Bora, right next to Natsu, was closed on Wednesday, so I missed out on the fire show, but the food was superb. The location is also a big plus for solo travelers wanting to go to the beach at night; I enjoyed a safe and peaceful time by myself. There were many breakfast options, but I felt the taste was pretty standard, nothing to write home about. My only minor complaint is that the shower head kept falling down and couldn't stay in place.
GGuest UserOverall we are satisfied with our stay, the room is big. Cons - basin located outside of the toilet and no handwash provided, it is inconvenient for us. Also, we never expect we will be charged for RM10 per day for parking. Pros - the hotel is quite Instagrammable and good to have simple kids play room. Funny fact - hotel will give free drinks everyday but you need to redeem the voucher at the reception EVERYDAY, it is really funny, why don’t just give a total vouchers and state the day there?
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