This hotel is considered an older, established 4-star property in the old town, and some of the facilities are a bit dated; I hope they can be updated. The hotel breakfast is excellent, with a good variety and local specialties, though I wish they'd improve the drink quality. My room was old, the AC was leaking, and the ceiling was visibly peeling. Lin at the front desk, who speaks Chinese, provided exceptional service, while others were just average. We arrived on New Year's Eve without a reservation for the buffet dinner, but Lin communicated with the restaurant and managed to get us an extra table so we could enjoy our New Year's Eve meal. However, the 188 MYR price didn't match the quality; if this were in China, it probably wouldn't last a month. The salmon was cut into small strips, and the plate was empty quickly—looks like it's the same everywhere, haha. Ninety percent of the diners were local Chinese. The hotel is located in the old town, about a 15-minute walk to the mural street, and not far from Little India and the Peranakan Museum. There's a hawker center downstairs, but it was closed for the New Year. Overall, the hotel is good, and the location is quiet yet central.
Had a great stay here! Easily access to the mall nearby and tourist attractions. Clean room with modern concept. Will stay here for my next visit to penang :)
The hotel is quite large and very close to the airport, a Grab taxi ride cost less than 10 MYR. The room cleanliness and facilities were average. However, the breakfast was good, and the service was excellent and very welcoming. The hotel has a swimming pool, and there are many convenient dining options nearby. Grab transportation also worked very well.
Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
A superb Hotel at Gurney Bay area with the New Park right across the road which is a very nice park to walk around and enjoy the sea view. Nice clean hotel with an all day restaurant that serves various types of food.
Thank you to all the nice people to give us a nice place to visit regularly.
The hotel is located in the heart of George Town, right next to a large shopping mall. While there wasn't much to buy, it's conveniently close to the main city attractions, all within walking distance. I arrived at the hotel around 9 AM on an early flight from the airport, which took about 30 minutes. Luckily, there was a room available at check-in, and I was able to get an early check-in. The hotel shows its age a bit, with some older room facilities, but everything was functional. The breakfast was quite rich, and the lady at the noodle station was particularly enthusiastic. She eagerly introduced the daily specials and even mentioned that I wouldn't get to taste that specific flavor the next day! Overall, the hotel offers good value for money.
The hotel facilities and environment are quite good, and the public areas are well-maintained. It's right on the beach, and close to dining options and beach performances, so the location is excellent. The hotel breakfast is also very rich, and the public areas are spacious enough. Overall, it feels good, although check-in took a bit long. Also, with more Chinese guests, it can get a bit noisy, and if your room is near the mosque, it can be a little loud.
The hotel claims to be renovated, but it doesn't feel particularly new. The location is decent, very close to the Blue Mansion, but a bit far from the Street Art. The service was excellent; the staff were all very friendly and patiently explained things to us. Luggage storage is available. The best part is the amazing sea view right outside the room, with beautiful blue skies and white clouds.
The deluxe suite was big and comfortable. Only downside was the sofa bed in the living area - not comfortable to sit on as the cushion had thinned out and you could feel the steel bars when sitting on it. We did not use it for sleeping as there were only two of us. I can't imagine that it will be comfortable for sleeping. The guy at the reception told us that they were gradually replacing the worn sofa beds in the suites. So that's good news, but why gradually (?). As the hotel is slightly off the main road, there's not much noise from the traffic, good for light sleepers.
The hotel environment is comfortable and quiet, overall clean and tidy, and the rooms are well-maintained, making for a very relaxing stay. The staff are friendly, and both check-in and check-out processes were smooth. The location is convenient; you can walk to Kek Lok Si Temple, which is great for visiting and taking photos. There are also many affordable snack options nearby, and transportation is very accessible, making it suitable for both short stays and longer trips. Overall, the stay was very satisfying.
Very Good
597 reviews
8.2/10
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7.2/10
Loved the beach facing room which was like a mimi studio, with a living room, dining table.
Hotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
I booked the hotel for family members travelling to Penang. One thing that stood out is the excellent location. It is super convenient and within walking distance to many hawker centers, street food and nearby attraction. Highly recommended!
We decided to stay at this very unique hotel based on all the great reviews. And we were not disappointed. This hotel is central to so many gorgeous attractions. And even though we had originally wanted to rent one of the many city bicycles available from stations in and around Georgetown, we decided to walk instead, because the heavy traffic and construction worried us. There's just so much to see and do that we became easily overwhelmed. Again, The Loop on Leith is an excellent location that walking around and seeing the sights ends up working out very well, especially when you're avid photographers like we are. I loved the modern decor of our room with its hip and trendy vibes. A rather small room but still very functional. The bathroom is excellent with hot water and very good shower pressure. And our included breakfast buffet was delicious, although I wish there had been a little more variety. And the cooks and staff were very professional and very attentive, always making sure the buffet counter was replenished. Much of the time the breakfast buffet was quite busy. After all, this is a very busy hotel and for good reason. But still, we would easily return here to stay for a few nights. We also enjoyed the Netflix in our room and the beds were very comfortable. Excellent mini fridge and even a little sofa. And we even had a fantastic view of the city. But sometimes it can get noisy, mostly from activity from other guests. Thankfully, I always travel with ear plugs. An incredible little hotel, surrounded by so many top-notch gourmet restaurants too. The hotel has gorgeous decor and awesome personality. This is the place to stay in the heart of Georgetown.
First time staying at the Grand Ol Dame of Penang, celebrating its 140th anniversary. Stayed for 2 nights and the experience was great. Room was spacious and comfortable, facing the sea and you wake up to the sounds of crashing waves. Service was excellent. Breakfast was great, with cook-to-order char koay teow and roti canai, in addition to the standard eggs station. Hotel location was strategic, with plenty of food options a simple Grab ride away. The only thing lacking was the TV, coffee machine and fridge in the room, all of which could use an upgrade.
Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality! Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room. Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times 😊. Gym is pretty nice and had adequate equipment. Pool view is Komtar 💜 Great location. Walking distance to 1st Avenue Mall, and most places. Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
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