We arrived around 10pm and it was so dark that we missed the entrance and went straight until we saw the parking B sign and parked there. But unfortunately we need to drive back to the lobby to drop our luggages as walking with heavy luggages and small children from the parking lot is not a good idea đ with that distance i think they shouldâve provided buggy service. And please invest a bit to install lights near the entrance
Everything else was amazing. Requested a complimentary cake for my birthday and they delivered it warmly. Friendly and attentive staff. The pool and breakfast were the highlight of our stay. My kids were so happy. Located not far from Kuantan city to get around so we got both beach and mall experience. Will come back đ«¶đ»
I stayed at this hotel for 4 days, from 18 June to 21 June 2026.
The hotelâs location is excellent and very convenient with easy access to many nearby attractions, restaurants and amenities.
One area for improvement is the parking facilities. The parking instructions could be made clearer as some guests may accidentally park in the residentsâ designated parking area. Additional signage or clearer guidance during check-in would be helpful.
The breakfast offers a good variety of choices, and the food tastes good. I would recommend including and promoting more local food selections to enhance the dining experience for guests.
During peak breakfast hours, there seemed to be a shortage of staff to clear used plates and tables. On a few occasions, my family had to help move the plates ourselves. Increasing manpower during busy periods would improve the overall dining experience.
Overall, the staff were friendly, helpful and attentive throughout our stay. Their hospitality made us feel welcome and contributed positively to our experience. Despite the minor areas for improvement, we had a pleasant stay and would consider returning in the future.
Service was exceptional. The concierge, front office, housekeeping and f&b personnel were absolutely great! They were attentive and had great mannerisms! The hotel was also located within lush greenery which is really calming and serene.
But I would have reservations for the interiors. It is a very very dated hotel as it felt like the interior is still stuck in the 1980-1990s. Only 1 of 2 hotels on Berjaya Hills - either Colmar Tropicale/ Chateau so there isnât many options if this is not to your liking.
The facilities were also not as well maintained as expected and the whole place just lacked vibes and atmosphere. The bathroom was also slippery and there was a lack of towels!
Felt that the place has so much wasted potential. Colmar Tropicale and Japanese Village felt so tired looking - a much needed rejuvenation would really boost the place.
Pro:
1. Situated right in the city center next to East Coast Mall.
2. Spacious Rooms: Modern, clean rooms featuring exceptionally comfortable bedding and great city views
3. Excellent Facilities: Features a large outdoor swimming pool and a well-equipped gym.
Con:
1. Peak Hours: Check-out and elevator wait times can be long during weekends.
Overall : Recommended, value for money, convenient and comfortable stay.
I would say that the check in process is tedious. We have two rooms, and they mentioned that if we book 2 Quad rooms. Its hard for people who have leg issue due to the platform beds.
- toilet cleanliness could be better
-water provided
- quite good tv channel provided.
-view is spectacular
- 2 fans in the room (one is a rotating fan on top, and the other is hanging on the wall)
- 2 queen bed can sleep 4 people comfortably.
- request for connecting room can only be made upon check in.
- they dont really entertain if u request it earlier.
-toilet floor slippery. Families with young kids or elderly. Please bring anti slip mat as the hotel doesn't provide.
- customer service staff at the reception during check in, service could be better, somehow potray as rude.
The image below is the view of my room.
Walking distance to skyworld outdoor theme park.
Definitely u need to walk abit more to get to the mall.
Not sure if other hotel is more convenient. But for parents with 2 young kids 7 and 3 i would say it's a distance for the kids. But they enjoyed it.
I recently stayed at AC Hotel by Marriott Kuantan and had a very pleasant experience. Jeff at the reception was very polite, friendly, and helpful throughout our stay. We were also pleasantly surprised to receive an anniversary cake in our room after I had placed a special remark during booking â a very thoughtful gesture by the hotel.
Overall, we were very happy with the stay. The swimming pool using salt water was definitely a plus point and made the experience even better. The breakfast was good and the food tasted great as well. Highly appreciated the hospitality and service provided by the Marriott team. Never disappointed of choosing Marriott!
Great location. Walking distance to old town where all the popular coffeeshops are located.
Free water refill at water dispenser & complimentary extra pillow upon request.
Very clean hotel.
The small ensuite bathroom/toilet very well designed.
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TFantastic Family Escape â Kids Loved the Pool & Beach!
Rating: 4.5/5
We had an absolute blast at Swiss-Garden Kuantan! If youâre looking for a family getaway that keeps the kids entertained, this is the spot.
The Highlights:
Kid-Approved: The pool area with the slide was a massive hitâmy kids (3, 9, & 11) couldn't get enough of it.
Beachside Bliss: The location is perfect, with easy access to a beautiful, clean beach that we really enjoyed.
Nightly Entertainment: The fire show for hotel guests was a fantastic surprise and a great way to end the day.
Top-Tier Service: A huge shoutout to the staffâthey were incredibly friendly and helpful throughout our entire stay.
Breakfast Win: The breakfast spread was seriously good!
Pro-Tip for Guests:
The breakfast buffet gets very busy during peak hours, and you might have to wait for a table. My advice: plan your timing to head down a bit earlier to beat the rush and secure your spot comfortably.
I love the room, itâs a new hotel with a modern decoration and quite spacious .The weather and the view is stunning. Just one thing to highlight on the toilet. I have experience clogging in the shower room throughout the stay. Hopefully this can be repair.
Very Good
681 reviews
8.6/10
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GGuest UserComing for birthday celebrations and special remarks any special arrangements can be prepare prior arriving however no respond from hotel at all. Staff here are not attentive enough and not quite hospitality orientated. On the day we checking in, lift is under repair and we are with our luggage and our floor is 3rd floor, none of the staff offering help at all. And dint give any alternative just ask us to wait till lift is resume. So giving a very bad impression at the first sign. Not sure how they claim the best service hotel. Location are right the middle of town si this is the plus points. Food wise do not expect much as the breakfast option are kinda limited and chicken also bit overcooked bit hard to chew.
PPeko OhLocation is good. Cleanliness still needs improvement. Toilet bowl cover was already spoiled when we checked in. Service was normal and amenities needs more like floor slippers, tissues and mirror. Overall still ok for price paid. Hope there will be more improvement in future.
JJeraldddService staff were impeccable, they reacted promptly to special requests.
We were rather worried about cleanliness of hotels since we read that the older ones seem to be moldy and dirty, but Oakwood was very clean and up to standards.
The location was near Brinchang so it was within walking distance (10 mins) to Pasar Malam which are only open on Fridays and Saturdays!
They have a very nice gym as well. Highly recommend if you are looking for a good location
GGuest UserStaff are extremely friendly, the place was a really relaxing and beautiful getaway. Although the beach was not sandy as it was filled with dead corals, snorkeling around the area was quite beautiful. The transport to the resort is also very convenient as they provide rides from the main village.
VVasanth Vignesh M RHad a wonderful stay at Swiss-Garden Hotel & Residences, Genting Highlands. The service was excellent, and the staff were friendly, professional, and always ready to help.
One of the highlights of my stay was the foot massage at the hotel, which was very relaxing after a long day. The food was also good, with a nice variety of options and great taste.
The breakfast area was quite crowded in the morning, but I visited during a long weekend, so that was understandable. Despite the crowd, the staff managed the situation well.
Overall, it was a very pleasant experience. Great service, comfortable facilities, good food, and a relaxing atmosphere. I would highly recommend this hotel to anyone visiting Genting Highlands and would happily stay here again. âââââ
GGuest UserAfter 20 years away from Cameron Highlands, I recently stopped by Copthorne just to charge my EV. Last night, I had the opportunity to stay overnight in Cameron Highlands and chose this hotel because of its convenient location. I received a free room upgrade from a superior room to a deluxe room. Thanks, Naziera, you made this the best moment for me after not setting foot in Cameron for 20 years.
The breakfast was great, with a wide variety of options. The location is super strategic, close to Kea Farm and Laman Kak Engku. It was excellent! I will definitely repeat my stay here in the future. I slept soundly.
AAnonymous UserI love the room, itâs a new hotel with a modern decoration and quite spacious .The weather and the view is stunning. Just one thing to highlight on the toilet. I have experience clogging in the shower room throughout the stay. Hopefully this can be repair.
AAnonymous UserI would say that the check in process is tedious. We have two rooms, and they mentioned that if we book 2 Quad rooms. Its hard for people who have leg issue due to the platform beds.
- toilet cleanliness could be better
-water provided
- quite good tv channel provided.
-view is spectacular
- 2 fans in the room (one is a rotating fan on top, and the other is hanging on the wall)
- 2 queen bed can sleep 4 people comfortably.
- request for connecting room can only be made upon check in.
- they dont really entertain if u request it earlier.
-toilet floor slippery. Families with young kids or elderly. Please bring anti slip mat as the hotel doesn't provide.
- customer service staff at the reception during check in, service could be better, somehow potray as rude.
The image below is the view of my room.
Walking distance to skyworld outdoor theme park.
Definitely u need to walk abit more to get to the mall.
Not sure if other hotel is more convenient. But for parents with 2 young kids 7 and 3 i would say it's a distance for the kids. But they enjoyed it.
GGuest UserMy family had a nice stay at TDR. It lived up to our expectations and MORE. I am writing because I would like to commend the resort for their help in locating my missing backpack (left at the ferry jetty). When we realised we were missing an important bag (dont ask how, things happen i guess) we called the resort and asked the help from the staff to check if we did leave our bag at the jetty which was a 10 minutes-walk away from the resort. They immediately went to check but the bag was not there. It seemed that TDR didnât just leave the matter at that, and I dont know how they managed it, but 6.5 hrs later they called to inform me that the bag was on another ferry on its way to a different jetty 30 minutes away from us on the mainland. Kudos to the Bluewater ferry service for picking up the abandoned bag and sent it to their office albeit at a different nearby location. Again, I dont know how but i am so glad that TDR was able to get that information and relayed it back to us. After more than 8 hours of despair, with Godâs will, we got back our bag with the help of the staff of the resort, the staff of the Bluewater ferry service and possibly the networking within the small island. Thank you so much for the help TDR. Thank you for making this a really memorable trip with a happy ending.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
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