We arrived at the hotel around 8:00 PM and the check-in process was smooth and efficient. The front desk staff were friendly, welcoming, and greeted us with a smile. The hotel itself looked pleasant, and the room was in good condition upon arrival. We also requested extra towels, which were delivered promptly without any issues.
However, there are several areas that need improvement. The toilet appeared to have a leakage issue, and the air-conditioning was not cold enough despite the temperature being set low. During breakfast, food items were not replenished quickly, and tables were not cleaned promptly, making it difficult to find a clean table. Guests also had to look for their own cutlery, including spoons, forks, and tissues. The breakfast selection was quite limited, although the food served was tasty.
On a positive note, the check-out process was quick and hassle-free. The hotel’s location is also convenient, being close to East Mall Kuantan.
As a hotel rated 5 stars, I expected a higher level of maintenance and service, especially in terms of room facilities and breakfast operations. While the stay was comfortable overall, there is definitely room for improvement to meet 5-star expectations.
Lovely staff, but the water dispenser is a ”tall” order. The staff really go out of their way to help. Only problem was the water dispenser. It’s placed on a table, making it tower over me. As a short girl, using the hot water felt a bit like a stunt from a movie 😂 I was terrified of a hot splash to the face! It would be much better if it were placed at a lower, safer height. And also location prefectly in heart of bentong, walking distance to Bukit Do.. everywhere. Nasi Kandar 24h across the street.
I recently stayed at this hotel and was very impressed with the room. The room is spacious with a studio-style layout, featuring a sleeping area, living space, small kitchenette, and one bathroom. The in-room amenities are nearly complete — it comes with a mini fridge and other essentials, making it comfortable for both short and extended stays.
I booked a sea view room and the view was absolutely stunning. The location is also very convenient, only a 3-5 minute drive to Kuantan city center when there’s no traffic. Finding food is easy too, with several restaurants just a short walk from the hotel.
Breakfast had a good variety and tasted great. The only downsides were that check-in took a bit longer due to a long queue, and parking was a little challenging since it was very crowded, likely because of the weekend. Other than that, there wasn’t much to complain about.
Overall, the hotel offers comfort, complete facilities, and a strategic location. This will definitely be one of my favorite stays whenever I’m in Kuantan.
I recently stayed at AC Hotel by Marriott Kuantan and had a very pleasant experience. Jeff at the reception was very polite, friendly, and helpful throughout our stay. We were also pleasantly surprised to receive an anniversary cake in our room after I had placed a special remark during booking — a very thoughtful gesture by the hotel.
Overall, we were very happy with the stay. The swimming pool using salt water was definitely a plus point and made the experience even better. The breakfast was good and the food tasted great as well. Highly appreciated the hospitality and service provided by the Marriott team. Never disappointed of choosing Marriott!
TEMPAT YANG STRATEGIK DITENGAH-TENGAH BANDAR
NAK KE MASJID JALAN KAKI JER, LEPAS SOLAT BOLEH BELI MAKANAN KAT TAMAN KERANG DAN MAKAN DI PADANG
STAFF YG JAGA KAUNTER HOTEL PUN SANGAT2 RAMAH
SARAPAN PUN SEDAP2 BELAKA DAN BANYAK PILIHAN
HARGA BILIK PUN MURAH DAN INI KALI KE-2 SAYA REPEAT KE HOTEL INI
BTW, APLIKASI TRIP.COM NI PALING MURAH UTK SY BOOKING HOTEL DAN JUGA BOOKING FLIGHT
Checked in on my birthday and The Chateau sent a very nice ‘Happy Birthday’ chocolate cake. We had a relaxing time and an enjoyable Nature Veggie tour at the organic farm and a delicious lunch. The staff and service from the concierge, to the lobby reception, room service and restaurants were fantastic and impeccable. Bobby the Assistant Food & Beverage Manager is ever so friendly and helpful.
Great beach with pools for adult and kids. Nice breeze while sitting on the swing with lights by the cafe by the beach at night. Great food at cafe by the beach and great breakfast with variety of choices. Atv available for rent at the beach. Very satisfied.
It was a nice stay with cooling atmosphere/weather, although the units are a bit old and dated. The bathrooms for example seems mouldy. The breakfast was underwhelming with little options, the ham from our American breakfast smelled/tasted off which we reported to the waiter. Additionally, there were monkeys everywhere as well as birds - the monkey and bird can freely come in the breakfast area which is unhygienic and had to be chased out by the staff
Let me tell u about the toilet, as no review about it yet. I am so thankful to select this hotel as the toilet is spotless clean and up to my expectation. The water pressure is good eventhough we were on the 8th floor. And just look at the view. Super nice and u can see the river and the tower. We had a room with balcony. So the view is spectacular.
TFantastic Family Escape – Kids Loved the Pool & Beach!
Rating: 4.5/5
We had an absolute blast at Swiss-Garden Kuantan! If you’re looking for a family getaway that keeps the kids entertained, this is the spot.
The Highlights:
Kid-Approved: The pool area with the slide was a massive hit—my kids (3, 9, & 11) couldn't get enough of it.
Beachside Bliss: The location is perfect, with easy access to a beautiful, clean beach that we really enjoyed.
Nightly Entertainment: The fire show for hotel guests was a fantastic surprise and a great way to end the day.
Top-Tier Service: A huge shoutout to the staff—they were incredibly friendly and helpful throughout our entire stay.
Breakfast Win: The breakfast spread was seriously good!
Pro-Tip for Guests:
The breakfast buffet gets very busy during peak hours, and you might have to wait for a table. My advice: plan your timing to head down a bit earlier to beat the rush and secure your spot comfortably.
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150 reviews
9.2/10
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8.5/10
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Located right in the middle of the town, 200 meters away from the famous clock tower, with a Maybank branch at your doorstep, this recently refurbished hotel is probably the better hotel to stay here im comparison to the other properties.
Overall was Ok for a newly open hotel but please take there is No aircond but cameron weather ok with only fans Room attached with Balcony and you may able to see a starry night Every floor with a water dispenser it really adding point for my sta But the hotel with dual key designed and the sound proof was terrible especially the next door open door and close door l.
This my 2nd time staying in this hotel. Check in process very fast. Staff friendly as usual. Room clean but got stale/damp smell. Good breakfast. Many choices & when nearly finish, staff will top up the food ASAP. I always love their bread & butter pudding & this time no more salty fried mee 🤭 My family & i enjoyed this trip so much. Thank you Corpthorne for the hospitality.
The hotel offers a beautiful view with a clean and peaceful environment. The stay was very comfortable, and the customer service was absolutely professional and friendly🥰
The location of this hotel is awesome and the amenities provided are as per the expectations. Well systemised check in process and top notch service. No language barrier with the hotel staffs. They are providing answers for all type of queries. When I step in to the hotel after a long travel., the first smile from the receptionist .. turned my tired in to energetic. This hotel located very close all eateries, shoppings and casinos. We can enjoy all these with in the building itself. Without expose to cold or rain.
I love this resort staff. Miss Abel is really helpful with customer. She 's helpful, resourceful and responsible. The amenities and room condition are exceeding expectation with the given price. Closed by resturant Fiqhtya served the best nasi goreng with large portion and reasonable price. Snorkelling experience is the best with Dilah Boat of 6 checkpoints. The sceneries, fishes, turtle are all perfect. Those combined made an unforgettable experiences at Tioman for us staying at. Kg Air Batang. Im grateful with this experience
Beautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
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