The room and bathroom was clean and nice. We were driving but there were ample parking lots. We got the free welcome drinks, free ice cream, free chazuke and free morning coffee during our stay. We were able to see sunset from our room too. The public bath was clean too with all amenities provided, even with massage chairs. Totally enjoy our stay, the receptionist spoke good english too. very recommended.
This was our second time staying here. The hotel is conveniently situated close to JR Line, restaurant and shops.
Check-in was quick, and the staff were polite and helpful. I really appreciate how consistent the service has been on both visits.
Overall, this hotel remains my go-to in the area because of its convenience, cleanliness, and reliable quality. I’ll definitely stay here again on my next trip in Nagano.
The hotel's location is excellent. It's only a few hundred meters from Karuizawa Station. It's also very convenient to walk to Kumoba Pond, with towering cedar trees lining the path. You'll see various large, independent villas along the way – definitely an affluent neighborhood.
Booked a room here for 1 day just to explore matsumoto. this hotel was a pretty good distance to walk to the tourist attraction such as the matsumoto castle and nawate shopping street. loved that they offered free icecream or ramen between 8:00-10:00 pm. If you ever check out and you still have time before your bus leaves, you can also ask front desk to keep your luggage so you can be luggage free exploring. they were super kind and understanding with all the requests we had.
The hotel is conveniently located just over a 10-minute walk from the train station, and Shogakuji Temple is within walking distance. Downstairs, just a few steps away, is a bustling food street with Japanese restaurants, ramen shops, izakayas, cafes, convenience stores, and drugstores. The hotel's rooftop restaurant offers a breathtaking 270-degree view of the Northern Alps, with fresh, abundant ingredients, including many local Shinshu specialties. The front desk service is prompt and the staff are always warm and attentive. For such a prime location and excellent amenities, the price is surprisingly affordable, offering incredible value for money. As always, I love Nikko hotels!
We really enjoy staying at this hotel. We still got lost in the hotel after 2 days of staying here 🤣 the hotel is damn huge like a city. But we will come back again next time. We had a great great stay, love walking over to the outlet for shopping. Will appreciate if hotel can give free parking and free entry for onsen.
The hotel is nestled in a quiet forest. The Shinshu apple pastry at the hotel shop was surprisingly delicious. If you're planning to have dinner, you'll likely need to book it at the hotel, as the surrounding area is quite secluded, making it hard to find dining options without a car. The hotel's dinner is a semi-buffet, and the taste was just average.
Toyoko Inn is always my go to when travelling outside of Tokyo. Location is always fantastic, rooms are clean, beds comfortable and you get everything you need (including breakfast).
They provide access to Onsen from 15:00-next day 10:00. And they also provide ice cream and yogurt.
They provide free soba after at night time. The bed is comfortable and the room is clean… but I think they need to improve their drain system, there is a smell in the toilet all the time.
And not sure about is it the miscommunication between Trip. Com and Dormy Inn or not, on the website it writes up to 3 guests and max 2 adults, kids are stay for free. But when we checked in, the staff tried to charge us extra fee for extra guest(we have w adults and 1 kid), which we’ve not informed by Trip.Com previously.
We stayed on 24 to 26 Dec 25. Good hotel but far from everything else. Need to be flexible since weather was unpredictable.
We had no snow -just rain for two days, but when we checked out, we had heavy snow which disrupted our travel to Toyama with many trains cancellation and delays (a car stuck on the railroad track).
The hotel shuttle bus picks up at Minami-Otari station.
There are four coin-operated washing machines and four dryers which were always taken on 3rd Floor.
I would advise staying longer than two days and prepare for travel time as it took nearly 20 minutes for a bus ride to Iwatake each way.
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8.6/10
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9.1/10
Great
JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
MM38368****The hotel is nestled in a quiet forest. The Shinshu apple pastry at the hotel shop was surprisingly delicious. If you're planning to have dinner, you'll likely need to book it at the hotel, as the surrounding area is quite secluded, making it hard to find dining options without a car. The hotel's dinner is a semi-buffet, and the taste was just average.
NNingmengqingThe hotel is conveniently located just over a 10-minute walk from the train station, and Shogakuji Temple is within walking distance. Downstairs, just a few steps away, is a bustling food street with Japanese restaurants, ramen shops, izakayas, cafes, convenience stores, and drugstores. The hotel's rooftop restaurant offers a breathtaking 270-degree view of the Northern Alps, with fresh, abundant ingredients, including many local Shinshu specialties. The front desk service is prompt and the staff are always warm and attentive. For such a prime location and excellent amenities, the price is surprisingly affordable, offering incredible value for money. As always, I love Nikko hotels!
TThino DuongThe front desk Nepal staff is helpful. It’s quite far from the station. Unfortunately, I came there on a snowy day, and it was terrible to walk to the station. It's an old building and there is no room for nonsmoking and the lobby has a bad smoking smell.
NNuonuokafeiThe classic Karuizawa Resort Hotel, which has been passed down for more than 100 years, has been restored to its original state. It will welcome guests with a brand new look in 2024. There is a pick-up at the hotel's pick-up area at the south exit of Karuizawa Station. The car is parked a little inside and you have to look for it. There is a bus at 2:30 in the afternoon. If there is no bus, take a taxi directly to the hotel, which costs about RMB 60. The hotel's etiquette reception is impeccable. Every staff member is warm and friendly. The room is just the best time to live. It is brand new but no longer decorated. I booked a better room with a terrace than the basic room. I was given a corner room with large double-sided glass. The room is so beautiful. The terrace is quite small and I have never been out. The basic room of the hotel is also very large. There is no problem. Every room is comfortable to live in. It is recommended to include meals. Dinner is 16,500 yen plus 1,000 yen to upgrade the meat. The meat is tender and delicious. It is worth it! Every dish was delicious, the right temperature, the best quality. Breakfast was 5700 yen, not bad, but the quality was not as good as the breakfast in Nikko Jingu. The boiled egg was hard to open without an egg opener, the bacon was not crispy, and the toast was not toasted. I was a little disappointed, but the service was still perfect. The curtains in the room were very blackout, which was highly praised. There were many buses going to and from the station to go shopping at the outlets. It was easy to buy. There were all the big sports brands and the styles were new. In summary, I would stay here again if I went to Karuizawa.
GGuest UserSkiing in Karuizawa in December, good location, 10 minutes drive to the ski resort. The room size is moderate, but the biggest problem is that the weather is cold, the air conditioning and heating in the room are invalid, and the temperature in the room is as cold as outside.
There is no door password and room password on the morning of the check-in day, and you will reply only if you take the initiative to ask.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
LLesleychlThe location is on the top of the mountain, not very convenient
But it's okay for self-driving tours
It takes 4.5 hours to drive from Narita Airport to the hotel
Check in was already past 12 am
The hotel staff checked us in after work
But it was snowing, and some mountain roads in the snow were not open and not fenced off
We walked in by mistake because the closed mountain roads were not cleared of snow
The car got stuck in the snow
Luckily it was not far from the hotel
The hotel staff quickly helped us tow the car
The hotel service was very good, very satisfied
There was a cooking stove and tableware in the room
Very convenient.
The snow outside the hotel is so beautiful that I don’t want to leave
TtIn9Very good experience at this hotel, good for a short stay. Everything was very well organized and professional, the staffs were quite lovely, rooms were clean and comfortable and everything worked well.. great location.
GGuest UserThe hotel has a weird smell in the lift and lobby when you entered the building. Room wise is ok. staff are friendly and helpful. they offer drinks including alcoholic drinks till 8pm every night. Hotel breakfast is fresh and good.
location is good as it is close to the JR station and the price is reasonable.
but the hotel needs to improve the smell in the building. people who are budget conscious can go for this choice.
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