Room is as per usual for business style hotels. Has free flow coffee and ozachuke, which was delicious. The location is walking distance to the Matsumoto streets. Lawson is also conveniently located at the doorstep. No free parking though. Hot spring is modern and sufficient
Tokyu Rei hotel is conveniently located right across the street from Nagano station. The rooms are of a good enough size for a short stay for a couple, single, or family with young kids. The beds are comfortable and the room clean. If staying a night or two to experience the Snow Monkey Park and the city of Nagano and it's surroundings, it's a good option. It's within walking distance of Zenjiko shrine, which is large and free to enter. The station is right across the street and offers many restaurants and a grocery store. For convenience, it's a good option.
Pros:
Ideal Location: Just steps from Zenkoji Temple. Perfect for Hatsumode, especially since the hotel remains open through midnight.
Great Service: The staff is quick and professional.
Convenience: Plenty of parking available.
Breakfast: Located on the top floor with a stunning view, though it gets very crowded.
Cons:
Smoking Odor: Despite booking a non-smoking room, it smelled strongly of old cigarettes.
Arrived a bit late at night, but check-in was smooth. It's a pretty standard hotel, and the room wasn't very big. My child and my husband tried the hot spring, but it was just a typical large public bath 🫠, not a real hot spring. Perhaps I had high expectations because of the good reviews, but I found it to be just average!
Great room and a convenient location, about a 5–10 minute walk from Nagano Station. The room was clean and the service staff were great. There were no convenience stores within a very short walking distance, or at least none that were very close to the hotel.
The main downside was that the room décor and setup felt quite outdated. I also did not really like the pyjamas provided, as the top was unusually long. Amenities were standard, such as toothbrushes. Given that we booked a Junior Suite, it would have been better to have more hangers provided.
Breakfast was enjoyable, and the desserts or pastries provided at the lobby were a nice touch.
Location: Near Nagano Station, right on Nagano-Odori Street, a 3-4 minute walk. However, Google Maps led us down a side road, making us circle around to its back entrance 😤
Room: Very clean, the sheets were dry and fluffy, very comfortable, but the room size is about the same as a typical Japanese business hotel 😊
Service: The staff always have a smile on their faces, truly living up to their reputation 👍. Yuri, who assisted us with check-in/out, was especially helpful; she called our next hotel to book a free shuttle, thank you so much!
Amenities: There are free hot and cold drinks and a microwave next to the lobby in the afternoon. Luggage storage is also available, very convenient.
I would definitely stay here again next time I'm in Nagano.
I had a wonderful stay at Hotel Kokusai 21. The room was spacious, clean, and very comfortable — I slept so well during my time there. The overall atmosphere was calm and relaxing, making it a great place to unwind after a long day. I’ll definitely come back the next time I’m in Nagano. Highly recommended!
I had a very bad experience this time, when I check-in, it seems someone else already took my room... and after more than 45 mins, they finally given me a room but a smoking room (I requested non-smoking) and it seems that they given my room to someone else... until now they did not tell me why they could not find my booking....
Fantastic stay, extremely helpful & polite staff.
Prime location, connected to Nagano station via the overpass, so you don't need to cross the road, super convenient. Our room was a bit small, 15 sqm, and 1 large suitcase, it was a bit cramped.
Would definitely stay here again but will book a bigger room. Arigato Sotetsu Nagano🙂
Das Hotel ist in der Nähe des berühmten Schreines. Es gibt viele Speisemöglichkeiten in der der unmittelbaren Umgebung. Der Bahnhof von Nagano ist etwa 15 Gehminuten entfernt.
Very Good
14 reviews
8.8/10
Price from
PKR 10,817
per night
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9.0/10
Great
GGuest UserI am a solo traveler who stayed in the room with private open bath. I enjoyed my 2 nights stay. Hotel looks tired and old but it was all good . Btw, you have to use a key to open the door not access card.
I paid for my room with breakfast and dinner. I have a private dining space in a restaurant which I like it. Skip all queue and I dine at the same place for all meals. Dinner was great. Breakfast spread was wonderful too.
I tried the one hour jap massage and it was so good.
There isn’t anyone who can really speak English. The guests are mainly locals.
There is free shuttle to check in and check out.
Overall I give 9/10!!
CChloe Lim SanThe heart warming and hospitality of this family is one of my best experiences in Japan.
It was my first time traveling to Hakuba and it was snowing heavily. Masanori san was busy with dinner but he had his daughter to pick me up instead (she have left for university so I reckon on normal days, he will have to go out of his way to pick passengers if they needed.) One key thing to note was to specify where you are properly because i took a bus and they didn’t stop me at the interchange but instead they dropped me off at the Hakuba stop (outside North Face shop) so it was quite confusing and they couldn’t find me at first.
The room is very spacious and the morning snowing view was really nice. The free Hakuba shuttle bus is just one minute away and it comes every hour, you can have breakfast at 7/7.30am and take the shuttle bus at 8/9am (might not come on time but just be earlier as there are many others taking the same bus). In house Onsen was decent with hot enough water but will be perfect if only it was outdoors (more for the ventilation and view).
The dinner made by Masamori san was one of the main reasons why I booked this hotel - French cuisine. It is delicately made and ingredients are carefully sourced, you can literally taste the freshness of their ingredients. Book at least one day in advanced!
At 84, their granny got to be the cutest and sweetest, we sang that one or two Japanese song she knew and she was so happy she served us tea, we kind of almost feel bad that she is serving us but after speaking to her daughter knowing that it is working there that keeps her body strong and makes her happy (so during Covid, she was feeling weak).
And also they link up with Lion Gear for all rental of everything you need. You just have to let Masamori san know and he will arrange for them to pick you up at your preferred time. After choosing your gears, he said they will send me to the slopes (went Goryu/Hakuba 47), but they didn’t and instead they sent me to Happo and I had to bring my gears and walked 20-30mins to the bus stops and paid for the V2 buses (the larger buses are not free - so you got to pay 800Yen per person). After I told Masamori san the story, he was really apologetic and immediately called them up. The next day, he got them to compensate me for the trouble and it really did helped ease the not so great experience and time wasting - the Lion gear boss was generous in compensating and explained that it was their new staff and they didn’t follow the previous arrangements.
Supermarket is about 15-20mins walk away, can be pretty cold but the walk is really nice, proper walking path with snow built up like walls.
All in all, I will still rate this place 9/10 for the hospitality and sincerity of this family, the food and the spaciousness of the room! Highly recommend you to go for the French dinner!
BBSohAwesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
PPatcharanunPros:
Ideal Location: Just steps from Zenkoji Temple. Perfect for Hatsumode, especially since the hotel remains open through midnight.
Great Service: The staff is quick and professional.
Convenience: Plenty of parking available.
Breakfast: Located on the top floor with a stunning view, though it gets very crowded.
Cons:
Smoking Odor: Despite booking a non-smoking room, it smelled strongly of old cigarettes.
TThino DuongThe front desk Nepal staff is helpful. It’s quite far from the station. Unfortunately, I came there on a snowy day, and it was terrible to walk to the station. It's an old building and there is no room for nonsmoking and the lobby has a bad smoking smell.
NNuonuokafeiThe classic Karuizawa Resort Hotel, which has been passed down for more than 100 years, has been restored to its original state. It will welcome guests with a brand new look in 2024. There is a pick-up at the hotel's pick-up area at the south exit of Karuizawa Station. The car is parked a little inside and you have to look for it. There is a bus at 2:30 in the afternoon. If there is no bus, take a taxi directly to the hotel, which costs about RMB 60. The hotel's etiquette reception is impeccable. Every staff member is warm and friendly. The room is just the best time to live. It is brand new but no longer decorated. I booked a better room with a terrace than the basic room. I was given a corner room with large double-sided glass. The room is so beautiful. The terrace is quite small and I have never been out. The basic room of the hotel is also very large. There is no problem. Every room is comfortable to live in. It is recommended to include meals. Dinner is 16,500 yen plus 1,000 yen to upgrade the meat. The meat is tender and delicious. It is worth it! Every dish was delicious, the right temperature, the best quality. Breakfast was 5700 yen, not bad, but the quality was not as good as the breakfast in Nikko Jingu. The boiled egg was hard to open without an egg opener, the bacon was not crispy, and the toast was not toasted. I was a little disappointed, but the service was still perfect. The curtains in the room were very blackout, which was highly praised. There were many buses going to and from the station to go shopping at the outlets. It was easy to buy. There were all the big sports brands and the styles were new. In summary, I would stay here again if I went to Karuizawa.
GGuest UserThe room was immaculately clean, and the welcoming staff was very friendly. We had a French set menu for dinner, which was delicious!
The breakfast buffet offered both Japanese and Western dishes, and the food was delicious and varied!
Another fun thing was the short tram ride to the hot spring baths. The water is natural, and it was a delightful experience to soak in the baths while gazing at the distant mountain views!
It's a perfect place to relax and unwind on vacation!
GGuest UserThe reality exceeded my expectations; the hotel was even better than I imagined. The room was very comfortable for a family with a small child! There's a private hot spring for families available by reservation, though the usage time is a bit short, it's still great overall! The food is high-quality, delicious, and varied. It's also possible to extend your stay for 1000 yen per hour, which is super convenient when traveling with a child. The hotel corridors aren't perfectly clean due to age, but the room itself is clean and pleasant.
GGuest UserSkiing in Karuizawa in December, good location, 10 minutes drive to the ski resort. The room size is moderate, but the biggest problem is that the weather is cold, the air conditioning and heating in the room are invalid, and the temperature in the room is as cold as outside.
There is no door password and room password on the morning of the check-in day, and you will reply only if you take the initiative to ask.
JJovaI am very satisfied with this hotel, the location is great, the staff is friendly and the room is comfortable.
The room was very comfortable in terms of lighting, temperature and bedding. I would especially like to praise the housekeeping sister for keeping the room very clean. The room has two terraces, one of which overlooks the Happo-One Ski Resort.
We stayed for six nights and the breakfast food was roughly the same every day, but also rich. We had dinner at different restaurants in the hotel on three nights. On the first night, we had a buffet dinner in the hotel with a wide variety of food. On the second night, we had Western food at The Forest next to the hotel. On the third night, we had Japanese food at The Forest next to the hotel. The prices in all three restaurants were not expensive but the food was delicious.
The Dry Room for ski equipment is outside the hotel. It is a real drying room with a machine for drying snowshoes. It is not the so-called Dry Room in some hotels which is actually just a Locker room.
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