Hotel Sierra Resort Hakuba

The hotel is absolutely beautiful, and the restaurant is just as stunning. The staff went above and beyond to be helpful. The dinner, which was included in our half-board stay, really felt like a proper fine dining experience. They have an extensive wine list, but surprisingly, the wine glasses were just standard ones. 😓

The hotel is close to the ski slopes, and the shuttle bus is convenient. The free snacks and late-night supper are pretty good!

The hotel's dining is definitely a highlight, especially dinner, which rivals some Michelin-starred restaurants, featuring a generous use of local ingredients. The afternoon tea popcorn and jam cheese were also delicious, and there's a free flow of red wine, white wine, sake, and various teas. I also recommend booking the silk bath early; having it to myself for nearly an hour was fantastic. The hotel's location is also good, not far from Mu Pond Ski Resort, making transportation convenient. What's worth complaining about is the service, which was genuinely subpar. There aren't many English-speaking staff, and communicating with some of the older female front desk staff felt difficult. Plus, the rooms aren't properly cleaned; the toilet and vanity aren't wiped down. They just make the bed and change some towels. The hotel is a little old, and the facilities are just okay.

The hotel is a bit old and has many rules, and the view is just average. The Japanese restaurant is decent, but the food is nothing special. It's a bit far from the ski resort. The hot springs are nice and clean, though. The facilities could definitely use an upgrade.

The hotel service was great, and the hot springs were fantastic – loved the milk too! The East Wing is more convenient for accessing the public hot springs. However, I have to complain about the restaurant. There was a typo on the menu (appetizer listed as '24mouth' instead of '24month'), and when I kindly pointed it out, they acted as if I was deliberately looking for trouble. The shrimp on the second day wasn't fresh, and the chef wasn't very friendly when they brought out a replacement dish. This restaurant seriously dragged down my overall hotel experience. The poor service in the restaurant alone cost them two points.