To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.8
Service3.9
Cleanliness3.9
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All reviews(129)
Positive reviews(114)
Reviews with photos/video(34)
Friendly owner(38)
Great location(20)
Classy environment(13)
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Many amenities(8)
Loved the view(7)
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Negative reviews(15)
Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
13 reviews
4.0/5
Very Good
Posted on Sep 19, 2024
Not too bad it's show you can check in after 10.00 am I remember I was check around 11.30 am but the room was not finished so I have to wait to 1.30 pm and when check in the room flood still wet..
Bf not enough if you go after 8.00am
The housekeeping very noisy and loud.
Internet or wifi doesn't worked anywhere in room or public. Hummm
6/12
Response from Property: Dear guest, thank you very much for recognizing some of our hotel services. We deeply apologize for the problems you encountered during the check-in process, as well as the noisy housekeeping service and poor internet connection. Regarding the check-in time, we will strictly control the preparation progress of the room to ensure that guests can smoothly move into a clean and tidy room within the specified time. We will strengthen the management of our staff to address the issue of noise in domestic services, requiring them to minimize noise during work and avoid disturbing guests' rest. For network issues, we will immediately arrange technical personnel to conduct inspections and repairs to ensure smooth network access in rooms and public places. We highly value your feedback and will strive to improve any shortcomings to provide you and other guests with a better service experience. Looking forward to your visit again, and giving us the opportunity to make up for this regret for you.
Doc Bok
Superior Queen Room
Stayed in Jun 2024
Couples
25 reviews
2.2/5
Posted on Jul 22, 2024
Beautiful outside, rotten inside.
Worst place I've ever stayed in a long time. The good: room was nice in the end, balcony view of the mountains, good location, staff were as friendly and as accommodating as they could be.
The bad: they gave us the wrong room when we checked in. We had to complain to get the room we actually paid for. It turned out the WiFi isn't available in the rooms as advertised. The breakfast was barely edible at best. We ended up eating out every day anyway.
Worst of all, we kept finding cockroaches in the room every time we came back to the hotel. We had to block the drains in the shower room to stop them coming in. I don't know for sure if the cockroach infestation was related, but I ended up with food poisoning after my first day here.
Do not recommend anyone stay here.
Response from Property: Dear family, hello, I'm sorry to bring you a bad check-in experience. Before the guests check in, we will make rounds, clean the rooms and change the sheets. The hotels are all changed by one guest, and professional disinfection companies will be invited to clean and disinfect them regularly. The bug problem is true and we shouldn't happen. We have been training the room hygiene, strengthening the room manager's rounds, and asking a professional disinfection company to disinfect the room to ensure that such problems don't happen. As for the weight of breakfast, it can generally meet the needs of guests. If you feel that the weight is not enough, you can contact the front desk and we will solve the problem for you 24 hours a day. Once again, I am very sorry, and thank you very much for pointing out our shortcomings. We will strengthen improvement and perfection to achieve perfection. Welcome to your next visit ~ ~ ~ ~
Guest User
Stabdard Triple Room
Stayed in Oct 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
The room is very clean, the hotel near for Tavel and the people in reception is very kind, his name is lodthasen
Response from Property: Dear guest,We are delighted to hear your positive feedback. We are glad that you found the room very clean and that the hotel's location is convenient for your travels. We are also happy to know that Lodthasen at the reception was very kind to you. We will definitely pass on your compliment to him.We strive to maintain high standards of cleanliness and provide excellent service to all our guests. Your satisfaction is our top priority.We look forward to welcoming you back again in the future.
Guest User
Superior Queen Room
Stayed in Jan 2024
Couples
22 reviews
4.0/5
Very Good
Posted on Feb 8, 2024
Great location and big room. A little expensive for what you get as it’s kind of old. Breakfast acceptable but no better. Was Ok overall
Response from Property: We sincerely apologize for the inconvenience caused to you by various insurance policies, and the hotel will improve and repair the problematic parts.
Lair
Superior Queen Room
Stayed in Nov 2023
Couples
3 reviews
1.5/5
Posted on Dec 20, 2023
This place infected with germ dirty and stinky and a lot of mosquitoes I was lucky only book for one night as soon the sun come up I check out.
Response from Property: Thanks to the cooperation of our customers, we will make improvements and corrections to the areas you suggested. thank you
Guest User
Superior King Room
Stayed in Oct 2023
Travel with friends
39 reviews
3.0/5
Posted on Nov 19, 2023
Hotel located to the night market. However the room clean 6/10 but the breakfast has a little food for you choose.
Response from Property: Dear 高级双人房Thank you for taking the time to share your feedback with us. We truly appreciate your input, as it helps us improve our services.We're delighted to hear that you enjoyed our hotel's convenient location near the night market. We sincerely apologize for any inconvenience you experienced with the cleanliness of your room; rest assured, we take this matter seriously and will address it with our housekeeping team to ensure a higher standard in the future.Regarding the breakfast options, we appreciate your feedback. We understand the importance of a satisfying meal to start the day, and we will review our breakfast offerings to provide a more diverse and enjoyable selection for our guests.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we are implementing.Thank you again for choosing to stay with us.Warm regards,Phanikone Sengmany Salaes And Markenting MANAGER Lisha Hotel Group
Somalin Chin
Superior Twin Room
Stayed in Jan 2024
Family
3 reviews
4.0/5
Very Good
Posted on Feb 13, 2024
bath tub is a bit old but it find for me. location is very good and safe
Response from Property: We sincerely apologize for the inconvenience caused to you by various insurance policies, and the hotel will improve and repair the problematic parts.
Guest User
Standard Twin Room
Stayed in Aug 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Sep 2, 2024
very good service,a nice trip
Response from Property: Dear guest: Thank you very much for your high evaluation of our hotel service! We are honored to add a wonderful experience to your trip. We will continue to maintain a high level of service, constantly strive to improve, and look forward to serving you again on your next trip. 💖
Thanonghak SANTIBANDIDH
Superior King Room
Stayed in Feb 2024
Business travellers
10 reviews
3.0/5
Posted on Mar 21, 2024
Very good atmosphere
Response from Property: thank you so mush
Qeen
Standard Twin Room
Stayed in Nov 2023
Business travellers
65 reviews
5.0/5
Outstanding
Posted on Jan 16, 2024
Big room nice view
Response from Property: Thank you for your compliment. Please come again next time.
Guest User
Superior King Room
Stayed in Dec 2024
Solo travellers
9 reviews
5.0/5
Outstanding
Posted on Jan 2, 2025
Great, great location
The room was upgraded for free. It's big and clean.
Original TextTranslated by Google
Response from Property: Dear guest, wow, I am so happy to see you praise us so much! Thank you very much for your recognition of our location and room. We hope to give you a small surprise by upgrading your room for free. As long as your stay is comfortable and satisfactory, we will feel that all our efforts are worth it. We will continue to improve all aspects of our services. We look forward to having you have a great experience next time you come! I wish you a happy life and be happy every day!
ร้านดูดี
Superior Queen Room
Stayed in Sep 2024
Family
12 reviews
3.0/5
Posted on Oct 11, 2024
The lights in the room were broken and not all of them were turned on. Breakfast was slow and not enough for the customers. I was confused.
Original TextTranslated by Google
Response from Property: Dear guest: We apologize for the unpleasant experience. In the event that the lights in the room are broken, we will arrange for repair personnel to check and repair them immediately to ensure that similar problems do not occur again. At the same time, for the slow breakfast problem, we will seriously reflect and improve our service process to improve the efficiency of breakfast service to meet the needs of each customer. We attach great importance to your suggestions, which will help us to continuously improve the quality of our services. We sincerely apologize again and look forward to seeing our improvements and improvements next time.
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Aug 29, 2024
The room is spacious and bright, and the decoration is very exquisite. The bed is comfortable and soft, ensuring a good night's sleep. The facilities in the room are all available, whether it is high-speed wireless network, smart TV, or thoughtfully prepared coffee and tea, which makes people feel extremely convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your high praise of our hotel facilities! We have always been committed to providing guests with a comfortable and convenient accommodation experience, and your satisfaction is our greatest motivation. The hotel's facilities have been carefully selected and arranged, striving to create a warm and comfortable living environment for every guest. We will continue to maintain and update the facilities and look forward to your next visit and experience our high-quality services again.
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Aug 29, 2024
This hotel is impeccable in terms of service, facilities and location. I highly recommend it to every traveler and I believe you will have an unforgettable and wonderful time here.
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad that you like the environment around our hotel in Long Na Kuang! We are also proud of the hotel's location. The surrounding beauty and convenience facilities provide guests with more choices for travel and leisure. We will continue to work hard to add more excitement to your journey together with the surrounding environment. You are welcome to come again next time and explore more beautiful things around us.
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Aug 29, 2024
The experience of staying in this hotel is perfect. From the moment I stepped into the hotel lobby, I felt the warmth and enthusiasm. The lobby is elegantly decorated, the staff greeted me with a smile, and the service was thoughtful and meticulous, making me feel like I was in the spring breeze.
Original TextTranslated by Google
Response from Property: Dear guest: We are deeply honored to see your recognition of our front desk service! Our front desk team always adheres to the service concept of enthusiasm, professionalism and efficiency, and is dedicated to providing thoughtful service to every guest. Your praise will inspire us to continuously improve our service quality and bring a wonderful experience to more guests. We look forward to your visit again and let us continue to serve you.