Name: Holiday Inn Express & Suites Van Buren-FT Smith Area
Address: 1637 N 12th Ct, Van Buren, Arkansas, 72956, 1637 N 12th Ct, Overseas, United States
Rating: 4.4

Holiday Inn Express & Suites Van Buren-FT Smith Area

Holiday Inn Express & Suites Van Buren-FT Smith Area Reviews

Holiday Inn Express

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We checked into the hotel in the evening after a long drive cross country. I showed the night attendant my phone where I captured the military rate her hotel was offering - $98 and the site indicated there was one room left at that rate. I showed her my ID. I told her I didn’t have my ihg rewards number handy and she said she’d look it up. She checked to see if she had 4th floor for us, got us checked in and indicated through our discussions that we were squared away with the military rate.  When I went to the reception desk the next morning, I realized that I was charged $132 plus tax and fees instead!  With taxes and fees that’s $45 over the rate they should have honored. Needless to say I was surprised!  There was also another military couple  checking out at the same time I was and they too were overcharged. The receptionist, a lady (A.T), was not so pleasant and pretty much told us that that’s the way it is; they honor the rates they want to honor regardless what their parent website states or what their other employees say or make you believe.  I contacted corporate and they created a case number for me and reached out to the hotel twice on my behalf. I still have not received a call or anything from the hotel itself.   We love our ihg hotels and have used them every time we travel. We’ve never had this happen to us. We’ve never been told one rate then charged another. We wouldn’t have stayed at this hotel at the rate we were charged. I’m so disappointed in the hotel staff that they didn’t do the right thing. We won’t stay here again and I’d advise other military members to think twice before doing so.

For others, the feedback from the guests is very satisfied. Although the hotel level displayed on Trip.com is only 2 diamonds, but the hotels abroad are still real, and there is no virtual star rating like domestic hotels.

We are driving across country and this has been one of the best places so far. Very clean, pet fee $50. Breakfast was good. Staff is nice and friendly. The place was very well kept up! I would come back again!

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Discover 95 reviews of Holiday Inn Express & Suites Van Buren-FT Smith Area, rated 4.4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Express & Suites Van Buren-FT Smith Area Reviews: 95 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Express & Suites Van Buren-FT Smith Area Reviews