Conrad Jiuzhaigou

The hotel is definitely my choice when I go to Jiuzhaigou again. Most staff, including the young guys who shuttled us between room and front desk/restaurant, were very friendly and helpful. Staff in the breakfast restaurant were all very nice and offered to help. The Concierge manager Jacky Zhang always replied to WeChat requests on a timely basis and made us feel most welcome when saw us in person. We stayed there for 4 nights and some staff recognized us and remembered our room number! They were all super friendly when we chatted with them. On the other hand, staff in the dinner restaurant 炙 are not too helpful or cheerful and need more training to improve the service. The hotel entrance was not always manned including when we arrived. More staff would be needed to ensure timely assistance for arriving guests. Our suite was spacious and at this time of the year could see a snow capped mountain outside the room's windows. The walk-in closet was a bit small relative to the size of the suite, but could accommodate one large open luggage and one small open one. The door of the washroom near the room's entrance was so heavy it was not possible to use that washroom. The nearby walk-in closet door was also super heavy, in any case, once our large luggage is open, that door became jammed by the luggage and could not be open, so we ended up using the entrance from the other side (the bedroom side). A cab ride to the scenic area took 20 minutes and some 42 Reminbi, that saved us the trouble of trying to find a car park at the scenic area where parking spaces were very limited. Many cabs also awaited tourists outside the scenic area when we were finished sight seeing for the day so there was no problem with getting back to the hotel. We dined at the hotel"s dinner restaurant twice and the food was alright though a bit on the high end according to **************'s standard and for that yet to improve level of service. We were not offered a menu on the first day of buffet breakfast, but on subsequent days we were offered to choose additional items including different egg preparation, congees, noodles, etc. described in the menu. The breakfast restaurant was a bit small so tables were rather near one another, but we went at off peak hours so that was acceptable. There were enough varieties to keep us satisfied but must say not enough varieties for a 5-star hotel; in particular, there was only one type of salad leaf. The bath tub made a loud strange noise after use. We had to unplug from the electric socket to stop the intermitten loud wind blowing noise. That was reported to the front desk when we checked out, but somehow my communication in poor Putongua mixed with English terms was misunderstood by the front desk initially. All in all, I selected Jiuzhaigou Conrad after reviewing the choices carefully, and I still think this is probably the best choice for my needs. Will stay here again next time!

This hotel is a great choice for tourists to Jiuzhaigou. The environment is beautiful and hotel ambience is exclusive. Distance to the Jiuzhaigou scenic area is accessible by a short car ride too.

Good quality hotel, good services, especially Darcy on the front desk who helped us with check in and also introduced us to good local restaurants. A big thank you!

We stayed four nights at the Conrad and it was amazing! The service was flawless and Jacky the concierge was great. He helped us find a driver and organise our tours to the two natural reserves as well as provided us many useful tips. Their specialty restaurant is a must, but book early because it’s books out fast. We ended up going there twice for dinner and would have gone there every night if they weren’t booked out! Big thanks to all the Conrad staff who looked after us very well. If you don’t speak Chinese, this is a must stay as the staff make everything easy so you don’t miss out on anything!

Beautiful hotel , location a bit further from Jiuzhaigou scenic area but this is the closest 5 star hotel . Went during lull season hence not much restaurants in the hotel was open . Great high tea

Just a fancy hotel at great location. Excellent atmosphere throughout the hotel, such as lobby room and the restaurant as well. Amenities are also wonderful. So nice to stay. Definitely recommend! 设施：Perfect 卫生：Perfect 环境：Perfect. Walking distance to 大雁塔 and 不夜城 but very calm historical area

There was a slight miscommunication between them and a third-party which affected us. However, their service recovery was excellent, and we have only fond memories of our stay now. Our room was spacious, clean and comfortable. The service by the staff were warm and sincere. We would like to highlight two particular staff, Darcy and Jessie. Jessie started the service recovery well. Darcy continued the excellent service recovery, and went the extra mile to fulfil a request of our's.

The staff working there is very helpful and accommodating. Because of the New Year holiday, most restaurants in the area were closed, but the hotel's restaurants and room service did not disappoint. You are very close to the National Park so you don't need to go far. It was indeed cold but the room was spacious and well-heated. I cannot complain about anything. The Conrad is great.