No.518 South Fengshan Road, Shangyu District, Shaoxing, Zhejiang, ChinaView Hotel Details
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Grand New Century Hotel Shangyu Guest Reviews
4.7/5
Outstanding
1962 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1962)
Positive reviews(1927)
Reviews with photos/video(163)
Friendly front desk staff(232)
Large rooms(98)
Delicious breakfast(90)
Many amenities(87)
Perfect for business trips(31)
Luxurious(23)
Nice bathtub(23)
Close to train station(21)
Negative reviews(35)
Divane
Selected Queen Room
Stayed in Oct 2024
Business travellers
62 reviews
5.0/5
Outstanding
Posted on Oct 28, 2024
Well located classical decorated hotel . Highly appreciated stay here . Nice bathroom and big rooms. Clean and tidy.
Response from Property: 尊敬的賓客您好!感謝您的入住並在百忙之中對我們的詳細點評,服務好每一位賓客是我們一致的追求,也期待下次能得到您的全五分好評。期待您的再次入住,祝您生活愉快!
Kar88
Selected Queen Room
Stayed in Dec 2024
Business travellers
18 reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
Nice happy stays
Response from Property: 尊敬的賓客您好!感謝您的入住並在百忙之中對我們的詳細點評,服務好每一位賓客是我們一致的追求,也期待下次能得到您的全五分好評。期待您的再次入住,祝您生活愉快!
Guangzhe
Selected Queen Room
Stayed in Aug 2024
Couples
2 reviews
4.0/5
Very Good
Posted on Sep 3, 2024
Breakfast was amazing and the selection enormous. Location was okay but you have to taxi to most places. Fairly clean and comfortable.
Response from Property: 尊敬的賓客您好!感謝您的入住並在百忙之中對我們的詳細點評,服務好每一位賓客是我們一致的追求,也期待下次能得到您的全五分好評。期待您的再次入住,祝您生活愉快!
Anonymous User
Selected Queen Room
Stayed in Jun 2023
Business travellers
24 reviews
5.0/5
Outstanding
Posted on Jul 1, 2023
OK OK OK
Response from Property: 哇,又是一條五星好評呢,我們今天可開心啦,得到親的好評,開心的飛上了天,不過我們不會驕傲的,我們一定會繼續努力,期待您的再次光臨~
Guest User
Selected 2-bed Room
Stayed in Sep 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Sep 21, 2024
The overall experience of the hotel is good, the facilities are relatively complete, and the service attitude of the service staff is very good S
Suitable for business trips, business trips, and family travel. Although the hotel is a bit old, the internal maintenance is very good and the price is high.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at Kaiyuan Hotel. I am very glad that you had a pleasant stay experience! Your satisfaction is our greatest encouragement. It has always been our efforts to welcome every Tianyue guest with sincere and enthusiastic service. It is the pursuit of all Tianyue people to bring you a warm and home-like enjoyment during your trip. Thank you very much for your recognition and praise of our work in the hotel.
Guest User
Selected Queen Room
Stayed in Sep 2024
Business travellers
6 reviews
5.0/5
Outstanding
Posted on Sep 15, 2024
Kaiyuan still maintains very good quality and very cost-effective. I will continue to stay there in the future.
Original TextTranslated by Google
Response from Property: It is our honor to satisfy you, and we look forward to your next visit. I believe that each time will be a different and wonderful experience. I wish you a happy life~~
Guest User
Selected Queen Room
Stayed in Sep 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Sep 6, 2024
Facilities: It is very close to the high-speed rail station, so it is relatively convenient to travel. The hotel facilities are in good condition and relatively new, and the lobby is stylish. The breakfast menu is rich.
Hygiene: The room is very tidy and clean, and the bedding, towels and bath towels are relatively new.
Service: The front desk service is warm and polite, and the waiters will also take the initiative to say hello and ask for needs. I will choose here next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at Kaiyuan Hotel. I am very glad that you had a pleasant stay experience! Your satisfaction is our greatest encouragement. It has always been our efforts to welcome every Tianyue guest with sincere and enthusiastic service. It is the pursuit of all Tianyue people to bring you a warm and home-like enjoyment during your trip. Thank you very much for your recognition and praise of our work in the hotel.
Jinniuzuonansheng
Selected Queen Room
Stayed in Aug 2024
Business travellers
28 reviews
1.0/5
Posted on Aug 30, 2024
I asked for good reviews as soon as I checked in. I generally don't like reviews. It turned out that this room was too low value for money at this price. The room was old. What's even more frightening was that there were a lot of long hairs on the bathroom wall, and they fell off when I took a shower. I will never stay at this hotel again.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at Shangyu Tianyue Kaiyuan Mingdu Hotel and providing your valuable opinions for the hotel. Your opinions are the basis for improving the hotel's service quality. We have fed back the issues you raised to the relevant departments and will seize the time to implement them and make rectifications. Thank you again for your comments. The development and improvement of the hotel are inseparable from your suggestions and corrections. We sincerely look forward to your visit again!
Guest User
Executive Suite
Stayed in Jun 2024
Business travellers
3 reviews
5.0/5
Outstanding
Posted on Jun 29, 2024
The service was excellent
Environment: very good
Hygiene: very good
Facilities: The waiters are all good and the service is attentive. What did you bring here? Where are you looking? Lu Gu... It seems so, oh oh oh oh oh oh oh oh oh oh oh oh oh oh
Original TextTranslated by Google
Response from Property: Dear guests, hello! Every guest who comes to the door brings an unrepeatable fate, and every contribution of "Tianyue Kaiyuan Mingdu" is out of cherishing this fate. The comfort and pleasure you feel during your stay are our highest praise. We sincerely look forward to your visit again and wish you good health and all the best!
Guest User
Selected 2-bed Room
Stayed in May 2024
Business travellers
5 reviews
4.7/5
Amazing
Posted on May 7, 2024
The hair dryer in the hotel is a bit old, and the service is nothing to say. Star-rated hotels are just different. My husband insisted on bringing a cantaloupe when he was on a business trip. He forgot how to eat it. I asked the hotel front desk and immediately arranged for a waiter to come to the room to help us cut the fruit. Thank you both. The service staff (Shen Liying, Wang Junfen) are warm and thoughtful! 👍
Original TextTranslated by Google
Response from Property: Dear, thank you for your strong support and recognition of our work! It is precisely because of the support of old customers like you that we can go further and last for a long time! We also hope that you can always support us, and we will continue to work hard to bring you a better stay experience and service! Looking forward to your visit again! Wish you a happy life!
dongzw99
Deluxe Room (2 beds)
Stayed in May 2024
Family
1 reviews
5.0/5
Outstanding
Posted on May 2, 2024
The hotel facilities and equipment are relatively complete, the breakfast is rich, and the hygiene is good. Zhang Wenshuai at the front desk has a very good service attitude and is attentive and thoughtful🍻🍻
Original TextTranslated by Google
Response from Property: I finally waited for you, but fortunately I didn’t give up. Looking at this heart-warming comment, I feel that our efforts and seriousness are all worth it. The years are peaceful and my heart is at peace. Only after experiencing it will you understand that continuing the same accommodation environment and better services is what we can do for you. If you like us, remember to come back and see us. Shangyu Tianyue Kaiyuan Mingdu Hotel wishes you a happy life!
Guest User
Selected Queen Room
Stayed in Apr 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Apr 26, 2024
I chose this hotel for travel and it gave me a good experience.
The room is clean and tidy with complete facilities
The front desk staff arranged a room on a high floor and the night view was quite nice!
Original TextTranslated by Google
Response from Property: Thank you for staying at Shangyu Tianyue New Century Hotel. The hotel's complete supporting service facilities, luxurious and comfortable rooms, and sumptuous breakfast have made the hotel loved and recognized by more and more business travelers. We are committed to providing you with cordial and thoughtful service. Check-in experience, sincerely look forward to your visit again! Kaiyuan Hotel, enjoy what you want!
Baishitongtian
Selected Queen Room
Stayed in Oct 2024
Family
21 reviews
2.3/5
Posted on Oct 13, 2024
I have stayed at the hotel two years ago. After checking in this time, I found that it is no longer managed by Kaiyuan. Maybe it is a paid hotel. The service has also dropped compared to before. The front desk said it would be upgraded but it was not upgraded (but the attitude was still good). There was hair in the floor drain of the guest room that had not been cleaned. The drain was slow and smelly. The most exaggerated thing was that the drain in the bathtub was useless. It slowly filled a tank. The water was left until check out. The hotel's maintenance has obviously deteriorated and looks old, which is inconsistent with the Kaiyuan Mingdu brand and is misleading.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at Shangyu Tianyue Kaiyuan Mingdu Hotel and providing your valuable opinions for the hotel. Your opinions are the basis for improving the hotel's service quality. We have fed back the issues you raised to the relevant departments and will seize the time to implement them and make rectifications. Thank you again for your comments. The development and improvement of the hotel are inseparable from your suggestions and corrections. We sincerely look forward to your visit again!
Guest User
Selected 2-bed Room
Stayed in Mar 2024
Couples
9 reviews
5.0/5
Outstanding
Posted on Mar 25, 2024
My family's first choice is Kaiyuan Hotel. This hotel is luxurious and elegant, especially the tea bar and bar in the lobby and back are even more elegant. The room is larger. After the upgrade, the view outside the window is the business center. It has European style decoration and complete facilities. It is worth staying in the hotel for several days. The bathroom is separated into three parts and the bath water is large enough, especially the copper faucet. Passive, the faucet was turned on, and I forgot to get the facial cleanser from the basin. For a few seconds, I didn't expect that the faucet legs hanging on the basin were made of ball bearings and the chassis was not fixed. If the water volume was large, the fixed faucet would rotate 360 degrees, and the water would fly out of the glass. I sprayed it outside the door, but the whole bathroom floor was covered with water. I could only use all the towels to absorb the water. We were shocked! ! It would be a good thing if there was a warning on the faucet handle. It can be a bad thing. If the pins are fixed, it will be fine. It really affected our mood that night. This is an episode). The breakfast is also satisfactory, the service is also very good, remind me to wait for meals. I still need a deposit, but fortunately I use WeChat. If it’s cash... I forgot... In the surrounding area, we visited Zhu Yingtai’s hometown and the Medicine Master Temple built in the Yuan Dynasty 400 years ago next door. There is no need for admission and it is worth a visit. Overall I'm very happy!
Original TextTranslated by Google
6/9
Response from Property: Thank you for staying at Shangyu Tianyue New Century Hotel. The hotel's complete supporting service facilities, luxurious and comfortable rooms, and sumptuous breakfast have made the hotel loved and recognized by more and more business travelers. We are committed to providing you with cordial and thoughtful service. Check-in experience, sincerely look forward to your visit again! Kaiyuan Hotel, enjoy what you want!
Guest User
Selected 2-bed Room
Stayed in Mar 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Mar 20, 2024
The hotel is great. The handsome customer service guy is very warm and thoughtful as soon as you enter the door, answering all your questions. I looked at the work badge specifically and saw that it was a handsome guy named Ma. The hotel also has a swimming pool. I have to praise it. The water temperature is great, neither hot nor cold, and the water quality is very clean. The customer service staff are also very friendly and the breakfast is very good. In short, I will definitely stay here next time I go to Shangyu. 👍👍👍
Original TextTranslated by Google
Response from Property: One city, two people, a wonderful memory. Thank you for meeting you at Shangyu Tianyue Kaiyuan Mingdu Hotel. Thank you for your recognition. All our staff are encouraged by your praise. At the same time, we are constantly working hard to do our best. To perfection. I believe we will do better in the future and sincerely look forward to your visit again! I hope your stay again will bring you different surprises and touches!