No.518 South Fengshan Road, Shangyu District, Shaoxing, Zhejiang, ChinaView Hotel Details
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Grand New Century Hotel Shangyu Guest Reviews
4.7/5
Outstanding
1644 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1644)
Positive reviews(1609)
Reviews with photos/video(151)
Friendly front desk staff(230)
Large rooms(82)
Delicious breakfast(81)
Many amenities(77)
Luxurious(31)
Nice bathtub(25)
Close to train station(20)
Delicious buffet(6)
Negative reviews(35)
Daniel
Selected Queen Room
Stayed in Aug 2024
Couples
2 reviews
4.0/5
Very Good
Posted on Sep 3, 2024
Breakfast was amazing and the selection enormous. Location was okay but you have to taxi to most places. Fairly clean and comfortable.
Anonymous User
Selected Queen Room
Stayed in Jun 2023
Business travellers
22 reviews
5.0/5
Outstanding
Posted on Jul 1, 2023
OK OK OK
Guest User
Selected Queen Room
Stayed in Oct 2022
Travel with friends
57 reviews
4.7/5
Amazing
Posted on Oct 4, 2022
The hotel is located in a busy city, it is convenient to travel, the lobby is magnificent, and the staff service is in place. Although the hotel has a sense of age, the decoration and maintenance are good. There are many options for breakfast. The only drawback is that the elevators in the hotel are less open and the waiting time is longer
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your comments, your support and encouragement is the biggest driving force for us to move forward. Tianyue Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Tianyue Hotel looks forward to your coming again! Assistant lobby manager: Ivy
Boboxiaochu
Selected Queen Room
Stayed in Aug 2022
Family
3 reviews
1.5/5
Posted on Aug 21, 2022
The whole family is traveling, and they have a good impression of Kaiyuan hotels. This time, they chose Shangyu Kaiyuan, but the experience this time was really bad.
Hygiene: The hotel's facilities are very old, the window glass is dirty, the wallpaper in the bathroom is mottled, the room has a strong musty smell, and the carpet has a faint smell.
Service: The little brother who checked in was kind and friendly, but the staff I encountered at other times were quite indifferent.
Environment: It is quite convenient to go anywhere by car.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I couldn't give you a 5-point evaluation. Regarding the hygiene and facility problems you mentioned, we have fed back to the housekeeping department for self-inspection and rectification. We look forward to your next visit!
Anonymous User
Selected 2-bed Room
Stayed in Aug 2022
Family
3 reviews
1.0/5
Posted on Aug 4, 2022
1. At night, there are no signs or lights at the entrance of the underground parking garage, and the guards did not come out to take a look after walking around the entrance of the lobby three times. Make three phone calls and tell you to go to the entrance of the lobby and then show you the way. 2. The musty smell is very strong at the entrance of the room. The screws under the sliding door are not fixed when you go to take a shower, and the whole door is hanging in the air. The risk factor is ten stars. 3. I changed the room, didn't say a word of apology, and didn't want to respond to the toilet flushing problem. 4 Don't even raise your head when you check out, don't tell you that the deposit will be refunded, and don't take the initiative to ask about the parking fee. As a result, two more phone calls were made at the exit. You were angry because you watched people order food, and you ignored me while dragging two children with me in a paper bag. The signboard of Kaiyuan has been ruined at least in this store, and I will not go there again.
Original TextTranslated by Google
Response from Property: Dear guest, for your feedback on the parking garage indicator light, the smell and facilities in the room, service and parking issues, etc., we have submitted them to the responsible departments of the hotel for improvement. The improvement will be further fed back to you. We apologize for the inconvenience and look forward to seeing you again!
Guest User
Selected Queen Room
Stayed in Jul 2022
Other
3 reviews
1.2/5
Posted on Jul 31, 2022
This hotel is outrageous.
There are four bottles of Baisui Mountain on the table that is very conspicuous when entering the door, and there is a charge for drinking a bottle.
Is this the "Mineral Water Assassin"?
The problem is that you have to charge and also put some sparkling water, and Baisui Mountain also charges?
It's a little uglier to eat.
Also the carpet is not clean.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again! Assistant lobby manager: sky
Tieguiliulang
Selected Queen Room
Stayed in Jun 2022
Business travellers
4 reviews
2.7/5
Posted on Jun 8, 2022
Bearing the brand of Kaiyuan, the standard of room facilities is very different, and the hot and cold water switches in the bathroom are reversed. Is this not accepted during the room decoration? After I turned on the hot water faucet for a long time, cold water came out. After I turned off the hot water faucet, hot water came out when I turned on the cold water faucet. The shower hardware in the bathroom is all too low, which is no different from ordinary budget hotels. After entering the room and discharging the card, only the TV screen is on, and no other lights are on. They are all brainless designs. The pressure is also very low, and the water is quite gentle. My room is on the 7th floor
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for your stay and detailed review. It is the continuous care and supervision of customers like you that enables us to constantly discover problems in our work, obtain corrections and make continuous progress. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your coming again! Assistant lobby manager: sky
Guest User
Selected Queen Room
Stayed in Jan 2022
Business travellers
10 reviews
1.0/5
Posted on Jan 15, 2022
The sheets of the Interstellar Hotel actually have patches
Original TextTranslated by Google
Response from Property: Hello, dear guests! Sorry for not satisfying you, we have re-inspected all linen in response to your questions, and look forward to your next visit.
M480812****
Selected Queen Room
Stayed in May 2021
Business travellers
43 reviews
5.0/5
Outstanding
Posted on Oct 7, 2021
The hotel is very eye-catching, you can see the building from a long distance, the lobby is magnificent, the grade of the five-star hotel is immediate, the lobby attendant greets the guests warmly, the temperature measuring robot placed at the door is very cute, and the epidemic prevention is also done well. , The front desk is very intimate and kind, asking if there are any floor requirements, and actively upgrading the room type, which gives people a pleasant surprise. The room is very large, and it feels very spacious and bright when entering, the bed is also very comfortable, the sound insulation effect is good, and it feels very quiet and hygienic. It is also very nice, the breakfast variety is rich and varied, the products are very good, the environment is comfortable, this is recommended for cracked walls, this is the first choice for staying in the hotel next time in Shangyu.