Matsuzakaya Honten

Matsuzakaya Honten Reviews

Matsuzakaya Honten

Hakone-machi, Ashinoyu 57, Hakone Town, Ashigarashimo District, Kanagawa Prefecture, 250-0523, JapanView Hotel Details
Matsuzakaya Honten
Matsuzakaya HontenMatsuzakaya HontenMatsuzakaya Honten
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Matsuzakaya Honten Guest Reviews

4.6/5
Great
87 reviews
Verified reviews
Location4.4
Amenities4.5
Service4.9
Cleanliness4.7
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All reviews(87)
Positive reviews(27)
Reviews with photos/video(16)
Awesome stay(16)
Friendly owner(16)
Relaxing hot springs(8)
Awesome rooms(5)
Guest User
Deluxe Room With Indoor Hot Spring Bath(Kumoi)
Stayed in Aug 2024
Couples
39 reviews
4.7/5
Amazing
Posted on Oct 2, 2024
From the moment upon entering our room we felt the relaxation which comes from a healing place. Everything felt and was great. Great staff, dinner,breakfast, hot spring, garden...
Anonymous User
Shiranso-Premium Room With Open-Air Bath C
Stayed in Jul 2024
Business travellers
99 reviews
4.2/5
Very Good
Posted on Aug 3, 2024
Very cool and I would like to have some more fun with it
Liang
Stayed in Dec 2023
Family
4 reviews
5.0/5
Outstanding
Posted on Jan 10, 2024
Great onsei experience and wonderful food
Guest User
Stayed in Nov 2023
Family
2 reviews
4.2/5
Very Good
Posted on Dec 19, 2023
good to have its private onsen in the room
Guest User
Standard Twin With Hot Spring Indoor Bath (Tamakazura)
Stayed in Oct 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Nov 29, 2024
A very satisfying solo trip! One night and two meals are very good, and the total price is reasonable. I like the waiter Suzuko very much, the service is very thoughtful, and I was reluctant to leave when I left.
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6/15
Ergouzibuzhengjing
ASHIKARISO-Premium Room with Open-Air Bath A
Stayed in Sep 2024
Travel with friends
53 reviews
5.0/5
Outstanding
Posted on Oct 27, 2024
Superb, the most satisfying hot spring hotel in this trip to Japan. The water quality of the hot spring is excellent. You can see a lot of sulfur floating on the surface. My skin feels better after soaking. The service of the hotel is also great. It has a long history and many collections of its own. You can shower with your eyes closed.
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6/8
Guest User
Shiranso-Superior Room With Bathtub
Stayed in Oct 2024
Business travellers
4 reviews
4.2/5
Very Good
Posted on Nov 10, 2024
The room is relatively old. If you want to experience the life of ancient Japan, it is a good choice. There is no shower in the room and the bed is too low.
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Guest User
Deluxe Room With Indoor Hot Spring Bath(Kumoi)
Stayed in Aug 2024
Business travellers
19 reviews
3.7/5
Posted on Sep 30, 2024
The service was good, but the breakfast and dinner were not tasty, and it was very quiet, so it was a bit scary to go in and out alone.
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Guest User
Stayed in Jan 2024
Couples
6 reviews
5.0/5
Outstanding
Posted on Feb 16, 2024
Very good experience, quiet and comfortable choice There is a service at Hakone-Yumoto Station to deliver your luggage directly to the hotel. Then I relaxed and played for a long time. In the afternoon, I took the bus back to the hotel and took a bath in the hot spring. It was very comfortable and relaxing.
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mrlux
Stayed in Jan 2024
Travel with friends
59 reviews
5.0/5
Outstanding
Posted on Feb 19, 2024
I made a last-minute plan to go to Hakone for a hot spring bath while on a business trip from Tokyo. It was more beautiful than I expected! It just so happened that the hotel has a 360-year history limit, and every trace of history is revealed, which is very interesting! The service staff were very nice. The gentleman who checked us in and the ********* lady made us feel very friendly! The food is exquisite and delicious, and the portions are huge! Hope to have the opportunity to go again in the future🫶🏻
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Shishiing
Stayed in Nov 2023
Travel with friends
10 reviews
5.0/5
Outstanding
Posted on Dec 29, 2023
The service attitude is super good. The room I stayed in has an open-air hot spring, which is very comfortable for everyone. The most worth checking out hotel on this trip from Tokyo to Hakone, and it is a century-old hotel from the Edogawa period with a history of 360 years. 100% source water-flowing skin-beautifying hot spring. "One stay, two meals, one stay, one meeting"
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6/7
Guest User
Stayed in Jan 2024
Family
6 reviews
4.7/5
Amazing
Posted on Feb 7, 2024
The service attitude is very good and the scenery is pleasant
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Scott-src
Stayed in May 2024
Family
83 reviews
5.0/5
Outstanding
Posted on Jun 13, 2024
Accommodation and meals were excellent. Quaint accommodation, onsen, meals were all great. Staff were very friendly, heard it is a historic accommodation but it is well preserved and a very nice place in many ways.
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Guest User
Stayed in Oct 2023
Couples
20 reviews
5.0/5
Outstanding
Posted on Dec 22, 2023
A very satisfying hot spring trip. You can book a private bath at the front desk. The Japanese service is in place from the moment you walk in! The food for dinner and breakfast was also great. It was the most satisfying hotel on our trip!
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Guest User
Stayed in Oct 2023
Couples
5 reviews
5.0/5
Outstanding
Posted on Nov 19, 2023
The hotel service is very good. Although it has a long history, the facilities are well maintained and very new. The rooms are also very large. Although the superior rooms do not have bathrooms, they are basically washed when bathing in hot springs, so it is basically not a problem. Private baths can be reserved by yourself. , even if it is full of people, it feels like there are very few people. But the transportation is not very convenient, so it is more suitable to drive here.
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Response from Property: Thank you for your kind words about our Ryokan services. We're really happy to hear that you found our long-established Ryokan to have well-maintained and with modern facilities. It's great to know that you enjoyed the spacious rooms and the unique experience of the hot spring baths. We appreciate your feedback regarding the private bath reservations, and we'll certainly consider ways to enhance this aspect of our service. As for transportation, we understand the inconvenience and recommend traveling by car for a smoother experience. We look forward to the possibility of welcoming you back in the future. If you have any further suggestions or feedback, please feel free to share. Warm regards, Matsuzakaya Honten Team