Located in the beautiful Haitang Bay, the hotel is the fifth hotel in the world and the first time the brand has opened in the Asia-Pacific region. The hotel is adjacent to Sanya International Duty Free City, Atlantis Water World and Wuzhizhou Island.A luxury lifestyle brand inspired by nature, it belongs to the SH hotel group under the American Starwood Capital Group. The hotel's design is inspired by the island's pristine beauty, complemented by renewable materials and native greenery, bringing green into the interior. The hotel is equipped with uniquely designed guest rooms, suites and duplex villas, ranging in area from 62 to 1,300 square meters. The decoration uses a lot of local recycled materials such as volcanic stones, abandoned ship wood, iron sheets, etc. Recycled materials are used in the rooms and given a second life: wooden key cards, paper hangers, recyclable wooden note pads, drinking glasses specially made from recycled wine bottles. The guest room prefers organic cotton bedding and Italian custom brand La Bottega bath products. The Little Seed Miao Children's Club is equipped with a wealth of recreational facilities and various educational games to bring unlimited joy to the children.There are a number of restaurants and bars in the hotel, including all-day dining restaurants that select local delicacies, high-end Cantonese restaurants, and characteristic authentic noodle restaurants. The 630-square-meter conference venue and 4,000-square-meter lawn are suitable for holding events and celebrations of various sizes. Multiple outdoor swimming pools present a variety of leisure experiences for guests.The hotel has five outdoor swimming pools with a total area of 3,800 square meters, including a 1,400-square-meter overhead transparent acrylic sky-heated swimming pool with a length of 55 meters in a "suspension" posture. Enjoy the fun under the blue sky and white clouds, and enjoy the leisure time on the island in the green courtyard.
TTravellingWally2024.05.11
TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations.
The Good:
+ Was offered room upgrade to sea view room during checked in.
+ Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay.
+ It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby
+ Staffs and cleaners greeted us was also a nice touch
+ Breakfast options are extensive (including fresh juice bar and daily special juice concoction)
+ Free hotel activities to do daily
+ Gym is well maintained and a good number of machines
The Bad
- (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t).
- (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises.
- There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up.
- The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it.
- The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding.
All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price.
Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.
The Harman Hotel Sanya is an ideal spot for travelers wanting to discover the city. The Harman Hotel Sanya is an ideal choice for travelers who want to take in the sights and sounds of Sanya. Boasting a convenient location, the hotel is just 12km from Sanya Railway Station and 20km from Sanya Phoenix International Airport. This hotel is located near many of Sanya's attractions including Dadonghai Xinghua Yacht Leasing (Xinghua Yacht Wharf), Beach Lounge Area, Dadonghai Tourist Area and Luhuitou Square. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Sanya hotel features parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.
MMegan_Cohen2024.06.12
The hotel is situated in a very touristy area. Many Russian-speaking tourists. There is a mall by the hotel and a food court area across the street, the beach is within walking distance. The room was clean it came with basic amenities, I would take an extension lead to charge multiple devices. The elevators are very slow and if you want to relax by the pool and find a place to sit you need to go early as the seats get taken fast. The gym area has enough equipment to get the job done. Check-in and check-out were very fast, we had no problems. If you cannot speak Chinese they will translate. There were a few rude entitled tourists. Be courteous and respectful to the workers and people trying to help, and make an effort to use their language either via a translation app or learn a few words. You will see the instant appreciation and respect for trying. If you go to the front of the pineapple and walk left for about 5/10min you can find some Western restaurants called the Dolphin, Little India and an Italian place. If you want coffee early in the morning there is a Starbucks on that same road that opens at 7:00 am. Overall it was a good stay for a business trip with no issues.
The Hotel Sanya is located right in the heart of Dadonghai Tourism Area with a superior location. The hotel is by the South China Sea, boasting 15 nautical miles of the gold coast line. With access to transportation, it is convenient to go shopping, enjoy food and entertainment, or travel from the hotel. The hotel is adjacent to the major shopping center-No.1 Harbor City. It is only 2 minutes' walk from the Dadonghai Beach. Here you can enjoy a full range of holiday experiences.There are deluxe rooms in this hotel which are spacious and comfortable with a minimum room size of 42 square meters. With complete WIFI coverage, it is easy for you to share with your family and friends the joy of your vacation at any time. 80 percent of guest rooms are sea-view rooms providing a stunning view of the gold coast and beautiful sunset. In the balcony, you can enjoy strong tropical aroma with a picturesque scene of blue sea and clear sky before your eyes.Dadonghai Hotel Sanya is equipped with a great leisure and entertainment center, which includes gymnasium, indoor kid’s paradise, pool bars, and swimming pools respectively for adults and children. You could enjoy a perfect holiday with your family without going out.Dadonghai Hotel Sanya is committed to be the most competitive resort in Dadonghai Tourism Area. No matter you are in a family trip, a honeymoon trip, or you just come here for leisure or for a conference, Dadonghai Hotel Sanya will always be your ideal destination.
Uuyury_19852023.07.29
I don’t usually bother myself writing reviews for the hotels. But it was such a pleasure to stay in DaDongHai hotel! Clean and nice, the staff really went above and beyond helping me with any little problem I had. Loved their small but SUPER clean pool with a beer bar nearby. Also, they got probably the best hotel gym I ever worked out in. Lots of equipment for strength training and cardio. Very close to the beach and other places to go for food or a drink. Very friendly and generous room cleaning ladies. Thanks for their work! Next time I’m in Sanya, I won’t even look up other hotels - will come back to DaDongHai.
Outstanding
8387 reviews
4.7/5
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The Four Seasons Ocean Courtyard Hotel Sanya provides a great place for travelers to relax after a busy day. The Four Seasons Ocean Courtyard Hotel Sanya is an ideal choice for travelers who want to take in the sights and sounds of Sanya. Boasting a convenient location, the hotel is just 11km from Sanya Railway Station and 19km from Sanya Phoenix International Airport. There is no shortage of things to see in the area, with the Dadonghai, Night Cruise of Sanya Bay and Jiatinghui Sanya Yacht And Sailing Club all nearby. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Sanya hotel provides parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. For guests traveling with families, this hotel is consistently one of the most popular choices.
GGuest User2024.07.02
We loved this room, we got the bay side view and having the bathtub on the balcony was just the loveliest. The room was turned down everyday and left spotless for when we got back. The location is nice and close to the marina if you want to take a boat tour. The only thing I would critique is the breakfast in the morning, there wasn’t that many options and it didn’t feel like the best quality, we ended up only going once for breakfast. But overall we really enjoyed the hotel I just wouldn’t recommend getting the breakfast.
The Pearl River Garden Hotel Sanya was recently renovated in 2022, making it a fantastic choice for those staying in Sanya. The hotel is only 12km from Sanya Railway Station and 20km from Sanya Phoenix International Airport, giving guests a number of convenient transportation options. With multiple attractions nearby including Dadonghai Square, Yitian Yacht Club and Dadong Sea Bathing Beach, guests will find plenty to keep themselves occupied. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Sanya hotel features parking on site. According to our guests, this hotel provides a very high level of service. This hotel is a popular accommodation for guests traveling with families.
GGuest User2024.06.22
I was very satisfied with the location, facilities, and service of this hotel. The Daedonghae, which is connected to the hotel by a rainbow bridge, is blue and the sand is very soft. The hotel's swimming pool is located on the 3rd and 9th floors, especially the view from the swimming pool on the 9th floor is wonderful.
I was able to stay comfortable thanks to Mr. Jim, who took care of us carefully.
If I go to Sanya next time, I will stay at this hotel again.
Sanya Yintai Sunshine Resort is located in the core area of Dadonghai Tourist Resort, 20,000 square meters of private tropical garden and beach natural integration, through the hotel garden can reach the beach, surrounded by Internet celebrity dining, leisure shopping, entertainment and play spots, hidden in the city, here to enjoy the prosperity and tranquility of the tropical coastal city. 90% of the rooms have private balconies, including 270-degree panoramic sea view rooms with oversized balconies and bathtubs overlooking the bay. With parent-child room floors and baby cots and pens, equipped with children's exclusive pool, indoor and outdoor children's playground and other parent-child entertainment facilities, a variety of parent-child activities are held every day, and guests can enjoy the island parent-child vacation time in the hotel. 8 restaurants and lounges, including a camping bar, 3 outdoor swimming pools, gymnasiums and other facilities, and all-day butler service make you enjoy your comfort and excitement.
GGuest User2024.08.02
We were guests in this hotel for the third time. We were left with wonderful impressions and that is why we chose it again.
And we are delighted again!
The hotel is in a wonderful location, Dadonghai Bay. It has its own territory with swimming pools.
The breakfast was for every taste. Varied and delicious!
On the territory of the hotel there are several restaurants, shops, children's club, etc.
The service staff is at an excellent level.
My personally thanks to Vanessa!
Sincerely yours,
Zhivka Gancheva
Bulgaria
The Central Coast Sea View Hotel is an ideal spot for travelers wanting to discover the city. The Central Coast Sea View Hotel offers a pleasant stay in Sanya for those traveling for business or leisure. Boasting a convenient location, the hotel is just 8km from Sanya Railway Station and 16km from Sanya Phoenix International Airport. There's plenty to do nearby, with Jiatinghui Sanya Yacht And Sailing Club, Luhuitou Scenic Area and VISUN Royal Yacht Club all within a short distance. When guests have some time on their hands they can make use of the onsite facilities. This Sanya hotel provides parking on site. According to our trusted guests, the facilities at this hotel are first-rate. This hotel is a popular accommodation for guests traveling with families.
GGuest User2024.09.26
Hotel was amazing with a great sea view out of the balcony. Bathtub on the balcony was a great touch too! Hotel staff 小陈 was assigned to help me with my stay and he was extremely helpful in recommending places to go, food places and even letting me add his number for my ** to work 😅. Would really recommend this hotel.
I am super picky about hotel selection. I say this hotel was excellent for the buck I paid for, the view, the service, the breakfast, the staff; they tried their best to accommodate to meet my need. Some staff spoke English, just enough to communicate about essential needs. The entire hotel is smoke free facility, though I guess they couldn't police every room. The first room they provided me stung with cigarette smell. I asked to change the room and they immediately changed the room. The new room didn't have any odor and my stay was perfect afterwards. The bed was comfortable and house cleaning was good. Breakfast was delicious. Staff was very attentive. I'll definitely stay here again if I am visiting Sanya.
GGuest User2024.04.04
I am super picky about hotel selection. I say this hotel was excellent for the buck I paid for, the view, the service, the breakfast, the staff; they tried their best to accommodate to meet my need. Some staff spoke English, just enough to communicate about essential needs. The entire hotel is smoke free facility, though I guess they couldn't police every room. The first room they provided me stung with cigarette smell. I asked to change the room and they immediately changed the room. The new room didn't have any odor and my stay was perfect afterwards. The bed was comfortable and house cleaning was good. Breakfast was delicious. Staff was very attentive. I'll definitely stay here again if I am visiting Sanya.
The Ocean Sonic Resort Sanya (Sanya Haiyun Dujiajiudian) is located by the hotel's own private beach, a short drive from downtown Sanya and from the airport.This Sanya hotel is built to look like two passenger liners. Each room features Southeast Asian-style décor and is equipped with a flatscreen TV, a mini-bar and hairdryers as well as free Internet access. All rooms have views of the ocean and balconies equipped with bathtubs.This hotel also features a tropical garden, a swimming pool and a 350 m (1,148 ft)-long private beach.
SSav.amber2024.07.08
Ocean Sonic Resort was an absolute delight for our family vacation! From the moment we arrived, the staff went above and beyond to ensure we had a wonderful stay. Nimo in particular was incredibly helpful and attentive, making sure all our needs were met.A big thank you to Nimo for making our stay a wonderful experience.
The resort itself is fantastic, with incredible swimming pools that are perfect for families. They had fun foam parties for the kids every single day, which they absolutely loved. The beach is just a short walk across the street, providing easy access to the beautiful ocean.
Our room was spacious, comfortable, and well-appointed. We felt right at home during our stay. The resort grounds are beautifully landscaped and maintained, creating a serene and relaxing atmosphere.
The amenities, activities, and customer service at Ocean Sonic Resort are top-notch. We couldn't have asked for a better family vacation spot. We'll definitely be returning in the future!
The Haiyu Qingbai Meisu (Sanya Bay Coconut Dream Corridor Metropolis Branch) is one of the newest hotels in Sanya, having opened in 2022. The hotel is only 6km from Fenghuang Airport Railway Station and 6km from Sanya Phoenix International Airport, giving guests a number of convenient transportation options. Famous local attractions Mosque East Temple (Jiuli Xianglv Zuxi), Haizhiyu Haiyang Hot Spring and Sanya Qidi Bingxue Tiyu Center, can all be reached with a short walk. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Sanya hotel offers parking on site. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. For guests traveling with families, this hotel is consistently one of the most popular choices.
@@Tauana2023.08.07
I recently had the opportunity to stay at the Qingbai Meisu apartment and I highly recommend it. The location is perfect, especially for those who need to be near the airport. It is conveniently situated just 5 minutes away from the beach.
The apartment itself was very comfortable and clean.
The staff were kind and helpful, providing excellent customer service. They were always available to answer any questions and offer assistance whenever needed.
Outstanding
757 reviews
4.8/5
Price from
BRL 188
per night
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4.8/5
Outstanding
SSamuel BarryService was fantastic, hotel wasn't for me because I'm a solo traveller and the hotel is more for families. If you are a family definitely stay at this hotel as it is amazing for young children! Food was excellent, location was a little far from the main town of Sanya. Would have liked more beach chair options. The gym was fantastic and staff were very helpful. Fantastic trip all together.
LLauritaFirst day check-in was a bit tough as I arrived early in the morning. Room was ready 2 PM.
Room didn’t meet my “clean” expectation, so I had to ask for second round of cleaning. I understand it was busy weekend & so many guests to take care of.
For this part, Manager Davidson Dong was very helpful!
I got room cleaned around 7 PM and he helped me using the Club Lounge in the mean time.
Because the trip is for my birthday, the hotel also provided birthday cake & the rose bed.
Hotel gym was nice & spacious - but didn’t have smith machine.
Beach seems like ‘not’ private exclusive beach - without sun bed - but public without lifeguard.
I could fly a drone at the beach, but not in the garden of the hotel - for guest privacy reasons.
Overall, it was an amazing experience here at Grand Hyatt.
Thank you.
Sswee huatHad a great experience with my family. We spend 2 nights here.
We check in and well greeted at the VIP lounge by the staff .Simran Ghimire was assigned as our personal concierge throughout the stay. We really didn't expect that.She escorted us to our room and gave us an introduction to the room and information of the hotel activities and facilities of the hotel . Very prompt with getting back on our request and enquiry. She gets back information and answers fast and efficiently.
The room was cleaned , spacious with beautiful sunrise and sunset, seaside beach view, and mountain view.
The hotel linked to the lost chamber aquarium that has a lot of variety of fishes and loved the beluga dance show .
There were foc children play area for hotel guest . Restaurants and foodcourt linked to the hotel as well and led to the waterpark .
Outdoor Swimming pool led to the beach , they provide some sand toys too .just returned it after use at the gate.
Breakfast was exceeded my expectations, good spread of Western and Chinese food . Lounge excess and food were nice with beautiful view.
Simran was also very sweet , checked on our well-being, and was even very thoughtful of preparing small gifts for my 2 boys during our departure.they loved it very much !
Overall , it was a great experience. Thank you!
GGuest UserThe location is lovely - ocean on one side and mountains on the other side. Landscaping is beautiful. Our villa was very private with the vegetation. Listening to the birds and seeing butterflies made the experience even better. Mia (reception) was available whenever we had questions/concerns. She was very professional and kind. Whenever we had food delivered, the delivery personnel was always efficient. Housekeeping was friendly and efficient. The spa was enjoyed by my daughter. She had a scrub and a water treatment which she loved. That's why the Banyan Tree is well-known for their lovely spa treatments. The personnel was great. However, they took away the foot treatment which was disappointing. Consider bringing it back. When checking out, Hickey's friendliness and humor ended our experience at the Banyan Tree on a nice note. I wish I had known the villa pool wasn't heated. Though the temperature was nice in December, it was too cold to swim in an unheated pool. The resort's main pool was available though. The outside tub didn't have working lights which prevented a better experience from happening. More care in the maintenance of the villa might be an idea. For example, our pool umbrella had rips in it and the patio pillows were stained. That's an easy fix. Breakfast was nice in the selection of food. I'm not quite sure how to describe the experience at the restaurant. It was assumed that we couldn't speak Chinese (a natural thought since we are foreigners). When my daughter (fluent Chinese-speaker) spoke Chinese, she was conversing nicely with one female server when all of a sudden another one tapped her on the arm to stop when she proceeded to speak to us in English. I'm not sure if she wanted to practice her English or thought my daughter's Chinese was bad. It was an odd experience. The most bizarre thing was when one of the cooks (Louis Gao) acted as a personal butler for a foreign guest. It was disturbing to the rest of us guests in how the foreigner was getting special treatment... even having salt and pepper put into separate dishes. (Salt and pepper shakers were on his table.) The chef was excluding the rest of the resort guests. Why was this foreign man favored? What made him so special? All of us, other foreign guests and Chinese guests, looked at the ”show” with a feeling of disappointment. Please treat us all with the same courtesy.
AAnonymous UserThe hotel is beautifully located, but getting there was a bit complicated. The taxi driver dropped us off at the entrance gate of Yalong Park, and we had difficulty reaching the hotel. Despite sending an email in advance asking for the WeChat contact, we received no response. We only managed to reach the hotel by phone with the help of a kind lady at the entrance, who arranged for our luggage to be picked up at the park gate.
The room (Peacock villa nr. 5017) was truly beautiful and worth seeing, simply wonderful. It was also very clean, and the air conditioning was strong and effective. We dined at the Thai restaurant, but the dishes had a strong Chinese influence, which might not appeal to all Western guests. Unfortunately, the Western restaurant was closed during our stay.
We were transported to the various attractions in the park by a VIP shuttle bus. Leo provided us with his WeChat contact, which made exploring the park possible despite our lack of Chinese language skills. English is not spoken at the hotel, which made communication challenging. Leo had to send us the tickets for the attractions via WeChat, which was a bit complicated. It would have been more convenient if the tickets were provided at check-in.
Overall, the hotel is truly worth seeing, but one night is sufficient in our opinion. Checking out was also hassle-free, but the 1000 RMB deposit was only refunded upon request.
We particularly want to thank Leo for his exceptional efforts in ensuring we had a wonderful stay. His assistance was invaluable and greatly enhanced our experience.
In summary, a beautiful hotel with some logistical challenges, but definitely worth a visit.
MMike and KelliStaying at the Howard Johnson Resort was a lot of fun. The overall service was friendly and helpful but needed a foreign translator on staff. The location was perfect for traveling and staying close to the airport and beach. Several close stores. Several amenities were closed. Only one pool was open and the only western restaurant was closed. I would consider staying again in the future if more was open.
LLana 064This hotel has the most beautiful surroundings,with the views of the lake, nearby mountain and national forest park.Birds chirp happily and lots of lush make you feel you are in a tropical paradise.
Fish ponds around the reception area are also adding up to the whole feeling of tranquility.
It is particularly suitable for families and kids, predominantly Chinese people.
The front desk service is always smiling,however only two of them can speak English.I was especially impressed by the manager Margaret who made sure I settled well.My first room has a pool access . However,that pool is shared with 3 other similar rooms and the apartment on the 2 Nd floor which was occupied by a family with 3 kids..They were inconsiderate and noisy, would swim until late at night disturbing my peaceful sleep, which os why I moved to a lobby room, apparently smaller one with no bath tub.In a way I was downgraded and was hoping for some compensation,but nothing was initiated.No worries.
That still did not spoil the rest of my stay in this wonderful resort.My friend came to join me and we extended my stay fro 3 more days.
I would recommend this hotel to couples and families mainly.
The best nature in Sanya!
GGuest UserThis was our first time in this hotel and we enjoyed a lot! The staff is really kind. Apple could speak English and she offered an upgrade for the room during check in. The view was amazing. But especially Beck helped us a lot, resolving all our doubts or questions. He was great for us to spend a great time. The breakfast at the hotel is really good, with a lot of options ( noodles, guangdong steam, a bakery room…). The hotel has 4-5 pools, one of them with slides. And there was a foam show everyday 17-18h. The beach , 5 minutes walking was wonderful: clean, almost empty. What we also liked was all the plants around the hotel. There were also a hainan restaurant and Chongqing hotpot. We are looking forwards to come back very soon! We loved this hotel!
AAlexandra May Pickett This has been my third trip to Sanya and I must say this hotel left a lot to be desired. My personal goal for choosing this hotel was A. Trip.com is still using great photos of the place that sold that island retreat to me and B. to have the resort vibe where I would not have to leave the comforts unless it was for a good reason. However on arrival and inspection my husband and I quickly realized we would be seeing a lot more of Yalong Bay than we had planned with almost every meal being eaten at other hotels with much less of an “off season “ vibe. The location is great and accessible to the beach but the hotel boasts pools(more than 1 being important) however on inspection only the kiddie pool and half of the main pool were allowed to be used. The pool in front of the McDonalds was semi drained and cornered off despite staff members cleaning in it as if it were being used. The main pool divided up into 4 areas was also not in full use with the entire right side being forbidden. Many of the other pool like areas that originally had been marked as swimming areas also had signs up saying it was a “landscaping pool - do not enter”. Another unsettling part is the incessant douyin content creators who set up camp at the stairs of the only usable pool to film the general area and talk all day in shifts with no real consequence or idea of privacy.
As for dining the “western style dining” was definitely not catering to westerners unless you count rubbery eggs and dry bacon with a side of rotisserie corn sausage as a “full English” the dining hall itself is in two areas indoor (with broken upholstery and exceptionally dirty flooring) and outside with chairs that resemble public swimming pool seating in the 80s with a dose of tetanus on the legs. The evening dining is also something to be avoided if you have no way of understanding Chinese or do not wish to get food poisoning since meat is kept outside in dishes for you to choose your own BBQ options while no regard for cross contamination or food allergies are applied.
The hotel rooms themselves were the redeeming feature of this hotel with daily cleaning and good views of the mountain and ocean depending on your choice of room when booking. It is also worth noting there is no room service but there are very convenient meituan drop boxes located outside the hotel lobby. Cleaning staff were super friendly and other hotel staff seemed to be divided into “older” and “younger” the younger of the bunch being much more helpful and more recognizable as people working in the hospitality industry.
Other amenities such as the spa (was not occupied and not on offer) and the gym was well equipped however some machines were of the older more unreliable variety and with no working air conditioning you could potentially be working out in a sauna.
On arrival you are offered a complementary coupon for one afternoon tea set, the pictures used for advertising this special offer are unfortunately false advertising. With an odd assortment of savory and sweet cookies and snacks it was anything other than something I would purchase myself.
Our first impression was that the hotel was in an “off season” but on closer examination of hotels in the surrounding area we found other hotels to have daily scheduled activities, full use of amenities and to be run by actual hospitality staff and not by untrained locals like the LAN Sanya - ocean view resort.
Unfortunately this hotel would get a 10/10 would not recommend to foreigners and would not book again from me.
JJulie NathalieFifth time choosing this hotel while traveling to Sanya, used to come with friends, and now for business trips. The hotel has changed a lot over the years, and it was kinda going very low quality in terms of amenities and services few months ago. But they have made recent improvements, like the wooden deck that finally had been renovated and look nice and clean now. I was disappointed at first at my arrival since the staff was not welcoming at all, not even smiling or helping with luggages, but then Johnson took over and has been amazingly helpful! His English was great, and he upgraded my room for one with the nicest view over the pool and bay, which was really appreciated. Amber at the reception has also been a great host, great English and attitude, she helped me with my late check out. These two really made my stay better. Overall this hotel is always a good and quiet choice. Sadly they removed their western food options for the restaurant and room service, so not ideal for foreigners. But breakfast is good and got all the options. I’ll definitely come back, since to me it’s still one of the most beautiful hotel in the area, but hoping for some more improvements to take it back to the level it used to be.
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You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.