JW Marriott Hotel Nairobi Reviews

I was very satisfied with the service, the facilities, the comfort of the room, the view, everything.

This review is a little late, but I still have to praise the Nairobi Marriott Hotel! ! ! Because the JW Hotel in Nairobi made me fall in love with this city! ! ! This review is not exaggerated. As a person who stays in a hotel 200 days a year, I still have a little experience in staying in a hotel. First of all, I have traveled to most of Africa and stepped on countless pitfalls. The overall accommodation experience in Africa is indeed a bit sour 😜. JW is definitely cost-effective in Africa! Although Africa is not short of old luxury hotels (the prices are also eye-popping 🤐). But JW can definitely be called a new star in high-end hotels in Africa. The hotel building is a Gemini glass curtain wall with a modern architectural style. It is also a new landmark in Nairobi now (and we can proudly say that this hotel was built by our Chinese company)! ! ! 😁😁😁 The decoration and hardware maintain JW's consistent high standards and high taste, while also incorporating African style. The gifts with African characteristics in the handicraft sales area are also sold at a conscience price. It is said that they are carefully selected by big names in various African countries, and the price is very affordable. If you want to buy handicrafts and gifts, it is recommended to choose from JW first. I really feel that I am wasting time after visiting N legendary handicraft markets and flea markets. They are completely incomparable to JW. The most important thing is that the goods are genuine and you don’t have to worry about buying expensive or fake goods! ! ! (I always suspect that JW is worried that its guests will be cheated, so it specially helps guests to screen so many good things in advance), because the price is really touching, and I thought I heard it wrong several times, because it is cheaper than the market! ! ! The breakfast is very international and can basically meet the different tastes of guests from all over the world. It is recommended to go early, because there are really too many types, and you can’t taste them in a short time... 😅😅😅. There are several specialty restaurants from different countries for dinner, American steakhouse, Asian fusion cuisine, the dishes are excellent, and the decoration design is also very innovative! I really love the spa and the traditional Kenyan tendon massage opposite the hotel. I still can't leave after three consecutive massages... I strongly recommend to experience it. It's a rare relaxation during the journey. After the massage, you can definitely be fully revived! ! ! The Golden Key helped us customize the perfect travel route. We could have gone to Masai Mara to chase the Big Five of Africa and gallop across the vast African savannah... (childhood dream) Unfortunately, we caught up with the once-in-a-century flood in Kenya, so we didn't get on JW's handsome mecha tank 😂😂😂. Because the hotel has just opened, the linens are all new and the mattresses are very comfortable. The coffee downstairs is Kenyan coffee. After drinking it, I feel that the so-called Kenyan coffee I drank before is all made of beans? It is full of floral and fruity aroma, and it doesn't taste like coffee. Desserts must be eaten! ! ! Exquisite and delicious! Finally, a big surprise: Jacky, the manager of this hotel, is Chinese! ! ! Check in or need any assistance, just find Jacky!!! Don't be shy to find him, Jacky is so reliable and professional!!! He has super professional knowledge of hotels, there is no question that can be asked, and he actually knows all the well-known companies and brands in all industries!!! It is common sense that Marriott's hotel training system is well done, but the knowledge capacity of senior management is too terrible!!! If you are interested in the hotel industry, you must find this great god to chat when you have the chance! A rare learning opportunity!!! It's a pity that I forgot to take more photos of the hotel interior, and only took some photos of the breakfast restaurant, so it may not reflect the excellence of JW. I will take more photos next time I go and make up for it😄 Please don't mind, dear readers! Thank you for your patience in reading🙏🙏🙏 Highly recommended! Highly recommended! Highly recommended! PS: I have specially experienced hotels of the same level in Nairobi🤭🤭🤭

Very good, very nice

We stayed at the JW Marriott on the way to Masai Mara. The hotel is very clean and comfortable to stay in. Its a newer built, opened about 3 months ago in Mar 2024. The security us tight going int the hotel - they scan every thing and make sire the guests are all safe, The rooms and beds were very comfortable. We could not enjoy the spa and the fitness center, but they looked very well equipped. The breakfast ta the restaurant was excellent, with many choices and tasty.

This property is beautiful and the location is great. We were helped extensively throughout our stay be Veronica at the front desk. Even on days when she was off she still made things happen and ensured we were taken care of. We got early starts a couple of mornings to do safari drives and she made sure we got breakfast even though we left well before breakfast started, which was 6am but we left at 5am. That was so awesome and such a nice gesture, she went above and beyond and we really appreciated it. The entire staff was very nice and pleasant. The cons was the spa was not yet open because the property is so new, my guess is they haven’t staffed it yet, not sure. The TV went out and barely worked so if you planning on down time in the room, watching TV may not be an option. Other than that, the location was good, the food was good. The Indian restaurant was pretty good, they need to switch up how they do the service. It was irritating waiting for the food to come out in shifts. It was like eat, then wait, nibble some more then wait, aside from that the service was good and the food was good as well. The value for the price is questionable but that is subjective, so not a complaint but merely an opinion. There are several options outside for Indian food also if you venture out but if you want the ambiance of semi fine dining this won’t disappoint. Looking forward to visiting again and will definitely stay here again so I hope the quality and level of service remains the same!

A perfect hotel with great service , the property is mondern and well set , security is top location is one of the best in kenya, rooms amenities are 5plus star expectaion . quality breakfast with a test of local food . Just for infor if you arrive before 10am you can only check in if you pay an extra night after 10am to mid day you pay half room price to check in from midday to 3pm you pay a quater of room rate afte 3pm no extra cost. I highly recomend this hotel for any body looking for agreat place to stay.

Stayed for 5 nights at JW Marriott at start of a 16 day holiday. This is definitely the place to stay in Nairobi. Our room was beautifully appointed, quiet and with excellent bedding. Everything is new and up to date. The main restaurant (mainly buffet) was extremely good and we actually had the best food there vs all the other places we tried in the city. The gym is probably the best I've ever experienced in a hotel. The staff were all unfailingly friendly, warm and eager to please. One small negative - housekeeping was a bit hit and miss with a couple of days when we went back to the room late afternoon to find it hadn't been serviced. All in all though 9/10.