The Luxe Manor

The Luxe Manor Reviews

The Luxe Manor

No.39 Kimberley Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
The Luxe Manor
The Luxe ManorThe Luxe ManorThe Luxe Manor
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The Luxe Manor Guest Reviews

4.3/5
Very Good
1228 reviews
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(1228)
Positive reviews(1155)
Reviews with photos/video(314)
Easy to get around(88)
Convenient for shopping(63)
Well designed(50)
Well decorated(40)
Average sound insulation(38)
Close to metro(36)
Delicious breakfast(34)
Friendly front desk staff(33)
Negative reviews(73)
Baring Ginju
Superior Room
Stayed in Dec 2024
Family
21 reviews
4.0/5
Very Good
Posted on Jan 9, 2025
Room was okay.it is clean room amenities are there..the room was super cute though
Anthony26
Superior Room
Stayed in Oct 2024
Couples
17 reviews
4.0/5
Very Good
Posted on Nov 26, 2024
Great location and food options available, the 500 dollar deposit “per night” is a first one for me but is whatever. I liked the room the bed was comfy
Response from Property: Dear Anthony26,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Steven
Superior Room
Stayed in Oct 2024
Couples
3 reviews
4.2/5
Very Good
Posted on Nov 27, 2024
Nice location…… hotel a bit look old. Staff quite Friendly and polite
6/10
Response from Property: Dear Steven,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Toristino
Superior Room
Stayed in Sep 2024
Business travellers
62 reviews
3.5/5
Posted on Nov 8, 2024
This hotel is one of my favorite for the last few years , but since I back the last stay , I noticed many changes and there is a serious need to improve : breakfast ( no healthy options available ) , staff become more rude and need to be trained and educated .
Response from Property: Dear Toristino,Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situation. We hope that you will give us another opportunity to serve you in the future. Warm regards,Chris YeungFront Office Manager
Epa
Superior Room
Stayed in Jul 2024
Couples
13 reviews
4.2/5
Very Good
Posted on Aug 17, 2024
Very central hotel, with excellent service and resembling prices. There is a lot of perks to booking with trip.com like free sim cards.
Response from Property: Dear Epa,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Guest User
Superior Room
Stayed in Aug 2024
Travel with friends
6 reviews
5.0/5
Outstanding
Posted on Sep 15, 2024
All was amazing! But I think that breakfast can be better) May be I come back)
Response from Property: Thank you for taking the time to share your review of your recent stay at The Luxe Manor. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our service.Your comments are very important for us to learn and improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.See you soon!Warm regards,Chris YeungFront Office Manager
Vance Polycarp
Superior Room
Stayed in Dec 2024
Couples
37 reviews
3.5/5
Posted on Jan 6, 2025
Location was excellent!! Unfortunately we did not stay very long.. But during our brief stay, front desk staff were very nice...
hazegal
Superior Room
Stayed in Jun 2024
Travel with friends
9 reviews
5.0/5
Outstanding
Posted on Jul 22, 2024
Very good location. Easy access. The trendy #hashtag eggtart just right at the corner.
Response from Property: Dear hazegal,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Guest User
Superior Room
Stayed in May 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jul 5, 2024
The location is very convenient - surrounding with many restaurants, shopping malls and supermarkets. The breakfast is served with variety of dishes. In the rooms there are many facilities and stuff to use at our convenience. The hotel environment is good , nice smell and staff are very polite and professional.
Response from Property: Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Chursy Chai
Superior Room
Stayed in Nov 2024
Couples
23 reviews
5.0/5
Outstanding
Posted on Dec 24, 2024
Room is big. Good location. Staffs are friendly. They were also upgrade room to us. Will be back again.
Response from Property: Dear Chursy Chai,Thank you for choosing The Luxe Manor and for leaving us a review. We're so happy to hear that you had a great stay with us and that you were happy with our customer services as well as our location. Thank you for recommending our hotel—our kind words are much appreciated! You are always welcome at The Luxe Manor.Warm regards,Chris YeungFront Office Manager
Trippin T
Superior Room
Stayed in Nov 2024
Family
5 reviews
4.7/5
Amazing
Posted on Dec 17, 2024
This hotel is well situated by the MTR and shopping area. Although the decor isn't my style, the room is extremely clean and a good size for 2 people. Breakfast at the hotel is also excellent. The hotel is a good value compared to like kind hotels in TST.
Response from Property: Dear Trippin T,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Guest User
Superior Room
Stayed in Nov 2024
Couples
13 reviews
2.5/5
Posted on Dec 15, 2024
The accessories are so plastic, but as a hotel in Hong Kong, the room is competitively big. The price is too over when compare with its services and facilities… it should be more like a economic class hotel.
Response from Property: Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. We are terribly sorry to learn that you left our hotel less satisfied. Please accept our most sincere apologies and all comments highlighted have been reviewed immediately, we take all feedback seriously and shall make all necessary improvements to ensure the service failures are being addressed. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future. Warm regards,Chris YeungFront Office Manager
David Edward
Superior Room
Stayed in May 2024
Solo travellers
6 reviews
4.7/5
Amazing
Posted on Jun 11, 2024
The room is a little dark and all the small side, but it’s a decent size at this price for Hong Kong. The staff in the lobby are attentive and helpful
Response from Property: Dear David Edward,Thank you for taking the time to share your review of your recent stay at The Luxe Manor. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our service.Your comments are very important for us to learn and improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.See you soon!Warm regards,Chris YeungFront Office Manager
Sheba Kay
Superior Room
Stayed in May 2024
Travel with friends
15 reviews
5.0/5
Outstanding
Posted on Jun 14, 2024
Beautiful hotel, quite clean and homely, very friendly staff and it’s located in a very convenient area. So many stores around, also near the train station. Would stay here again!
Response from Property: Dear Sheba Kay,Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.Warm regards,Chris YeungFront Office Manager
Anonymous User
Superior Room
Stayed in Apr 2024
Solo travellers
4 reviews
2.5/5
Posted on May 28, 2024
"City view" was just several meters from another building and bamboo scaffolding. Room feels dated. Overnight sounds are very loud, from loud fridge and downstairs music. Location is okay because it is in TST, but MTR makes everything closer.
Response from Property: Thank you for taking your time to share your feedback and experience. We are most concerned to hear that your recent stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement.Please accept our sincere apologies and we hope to have another opportunity to welcome you back and to delight you with a most pleasant stay next time.See you soon!Warm regards,Chris YeungFront Office Manager