Novotel Citygate Hong Kong

Novotel Citygate Hong Kong Reviews

Novotel Citygate Hong Kong

No.51 Man Tung Road, Tung Chung, Islands District, Hong Kong, ChinaView Hotel Details
Novotel Citygate Hong Kong
Novotel Citygate Hong KongNovotel Citygate Hong KongNovotel Citygate Hong Kong
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Novotel Citygate Hong Kong Guest Reviews

4.5/5
Great
1675 reviews
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(1675)
Positive reviews(1610)
Reviews with photos/video(423)
Easy to get around(320)
Convenient for shopping(288)
Close to airport(253)
Offers pick-up/drop-offs(236)
Friendly front desk staff(78)
Many dining options(32)
Great swimming pool(27)
Nice sea view(20)
Negative reviews(65)
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 reviews
4.5/5
Great
Posted on Dec 28, 2024
The facilities are a little bit old, so they need to update the decloration so that they have a competitive other new hotel because their location is good. Thank you for the services.
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
Dali
Standard Double Room
Stayed in Nov 2024
Family
1 reviews
4.0/5
Very Good
Posted on Dec 29, 2024
Big room and good location that is near malls with popular restaurants like HDL and Tao Tao Ju
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
DinoExplorer
Standard Double Room
Stayed in Dec 2024
Solo travellers
31 reviews
5.0/5
Outstanding
Posted on Jan 24, 2025
clean comfortable rooms, good service from the reception !
EdiG
Standard Double Room
Stayed in Oct 2024
Couples
6 reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
Novotel is always good 👍🏼 even though it's not new and the design is old-fashioned. The location is great. The room is spacious. The breakfast is as it should be in a hotel. There's only one drawback - why is it so dark in the corridor?
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
VetaLiza
Standard Double Room
Stayed in Sep 2024
Couples
10 reviews
4.0/5
Very Good
Posted on Nov 2, 2024
Quite convenient location. Shuttle bus to the airport. Nice pool area, but half of the day it's in shadow. For 150$ US per night, furniture is too old, room needs renovation.
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
Artem
Superior Twin Room
Stayed in Sep 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
Ideal for visiting Asia Expo: Shuttle to and from Fair, near by metro and big Outlet, restaurants and different markets.
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
Guest User
Standard Double Room
Stayed in Sep 2024
Family
3 reviews
4.7/5
Amazing
Posted on Oct 7, 2024
Great one night transiting experience at Novotel Citygate! 5 mins to Promade where you can see airplanes take off! The hotel is connected to the Citygate outlet so absolutely convenient for shopping and dining. One disappointing moment was the breakfast buffet. I was expecting to have dimsum… but the food quality wasn’t what I was expecting. Noodle was the delicious though~
6/7
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Baje Guest Experience Manager
Aigerim T.
Standard Double Room
Stayed in Sep 2024
Family
14 reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
Great premium serviced hotel in Lantau island and great location! ♥️ If you wish to travel to Big Buddha and manor it’s just 15 minutes walk to the funicular station. Hotel has direct access to outlet shopping center, so if you wish to get some good deals for lux brands and sports products, that’s the right place 🛍️
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
Elaine Esq
Standard Double Room
Stayed in Aug 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
Nice hotel, accessible to the tourist spots, outlet mall and walking distance to MTR. Highly recommended! Thumbs up👍
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
Kiyohime-sama
Standard Double Room
Stayed in Aug 2024
Solo travellers
10 reviews
3.0/5
Posted on Oct 6, 2024
The location of the hotel is convenient. But the property itself has not been maintained well and appears to be too old. Particularly, the air conditioners and the carpet in the room are very much mold smells.
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
ExpatriateTravel
Executive Premier Double Room
Stayed in Jul 2024
Solo travellers
14 reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
Hotel provides shuttle bus from airport and is within walking distance to Tung chung mtr station. Plenty of restaurants inside the hotel and in the mall. Beautiful pool and fully quipped gym. Room was traditional in design well maintained and had a great view. Bed was comfortable .Staff is polite and helpful. The Lounge is a great place to enjoy the view and relax.Good choice if you want to stay closer to the airport. I like the environmental friendly features of the room
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Baje Guest Experience Manager
Florencia Layva
Standard Twin Room
Stayed in Aug 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
The room is good fairly clean Staff are very nice. We have a pleasant stay.
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
Andrew09
Standard Double Room
Stayed in Jul 2024
Family
2 reviews
2.2/5
Posted on Aug 23, 2024
Seems like i went back to the 90s. The hotel room is old and broken, with stains. Socket is loose very dangerous. there is no socket or charger beside the bed very unfriendly. Also what you see in C trip in the picture is totally different. I feel SCAM. please refer to the picture
6/9
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Citygate I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Citygate, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mark Baje
Viney
Standard Double Room
Stayed in Jul 2024
Family
7 reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
Hotel location is awesome and breakfast is good and room size is good and staff is friendly and caring.
Response from Property: Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
liachantrip
Superior Double Room
Stayed in Jul 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Aug 3, 2024
The staff at reception very polite,the hotel connected to the mtr station.easy to access good view & I enjoy my good time with friends
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Baje Guest Experience Manager